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iPhone 6s turning off at 10-20%
- Thread starter asamoa6150
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CamiMR
macrumors 6502a
My replacement device has just gone all the way down to 1% and only then shut down, so it seems that in my case, where the whole device was replaced, it is fixed!
JohnOCFII
macrumors member
I went to the Apple Store today, had my diagnosis done, and am in line for a battery once they become available.
Like others, I don't believe the cause is really the battery (or, at least not solely the battery). I can always get my phone to shut down within 1 hour of usage even if I start with a full charge.
Here is my test scenario:
1) Start with a fully charged 6S (purchased just over a year ago, usually charged once a day (overnight)).
2) Go outside. Go for a walk.
3) While walking, listen to podcasts using Overcast. read Twitter using Twitterrific. Phone will shut off with no "low battery" warning within one hour 100% of the time. I don't run. I walk. I complete just under 3 miles usually on this one hour walk.
The problem started THE DAY I loaded iOS 10.0. I've taken the same walk 5 to 7 days a week (when in town) for the last three years. I never had this problem before loading iOS 10.0.
If I attempt to power up the phone, I get the "battery is drained, please plug it in" image. Once I plug it it, the phone will boot after 10-30 seconds. The phone will display approximately the same remaining battery percentage it showed when it died. I have had phone die with as much as 65% battery remaining. It will almost always die before it gets down to 40%.
Something about this combination is a problem. I can listen to Overcast without running the screen for an hour without issue. Having the screen lit seems to be related.
I can walk on a treadmill for an hour using the same Apps, but on WiFi, and the battery will drain normally. If I get to 20% I will get the low battery message.
I can drive in my car for an hour (so not on WiFi) using the same apps, and battery will drain normally. If I get to 20% I will get the low battery message.
Just some additional data points. I will be very surprised (but pleased) if the problem goes away with a new battery.
John
Like others, I don't believe the cause is really the battery (or, at least not solely the battery). I can always get my phone to shut down within 1 hour of usage even if I start with a full charge.
Here is my test scenario:
1) Start with a fully charged 6S (purchased just over a year ago, usually charged once a day (overnight)).
2) Go outside. Go for a walk.
3) While walking, listen to podcasts using Overcast. read Twitter using Twitterrific. Phone will shut off with no "low battery" warning within one hour 100% of the time. I don't run. I walk. I complete just under 3 miles usually on this one hour walk.
The problem started THE DAY I loaded iOS 10.0. I've taken the same walk 5 to 7 days a week (when in town) for the last three years. I never had this problem before loading iOS 10.0.
If I attempt to power up the phone, I get the "battery is drained, please plug it in" image. Once I plug it it, the phone will boot after 10-30 seconds. The phone will display approximately the same remaining battery percentage it showed when it died. I have had phone die with as much as 65% battery remaining. It will almost always die before it gets down to 40%.
Something about this combination is a problem. I can listen to Overcast without running the screen for an hour without issue. Having the screen lit seems to be related.
I can walk on a treadmill for an hour using the same Apps, but on WiFi, and the battery will drain normally. If I get to 20% I will get the low battery message.
I can drive in my car for an hour (so not on WiFi) using the same apps, and battery will drain normally. If I get to 20% I will get the low battery message.
Just some additional data points. I will be very surprised (but pleased) if the problem goes away with a new battery.
John
Apple is full of s***t that it's just the iPhone 6s phones manufactured between Sept-Oct 2015 that are having these battery problems.
My launch day 6s with IOS 9 manufactured in Oct 2015 was replaced in Dec 2015 for these very same battery problems, even though their remote testing showed the battery to be in good health.
My replacement 6s made in December 2015(Serial not included in the recall) is having them as well. Problems started a couple of days after installing IOS 10.
My launch day 6s with IOS 9 manufactured in Oct 2015 was replaced in Dec 2015 for these very same battery problems, even though their remote testing showed the battery to be in good health.
My replacement 6s made in December 2015(Serial not included in the recall) is having them as well. Problems started a couple of days after installing IOS 10.
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I agree as I started having the problem only after ios10. In my case the behaviour was unbearable and the new unit seems ok; i do not know for how long if it is s/w related even though, in this case, i do not understand why this issue does not occur to everyone.
Cheers
Quick summary here: Q9 launch day phone in Germany. Called Apple on Saturday, UPS picked up phone on Monday, it was sent to Czech Republic, got it back with new battery on Friday late afternoon via DHL Express.
Charged it fully over night Friday to Saturday and got around until Sunday evening with one charge ("normale" usage, low power setting starting at 20%) and plugged it in with like 14% left. So far so good.
Let's hope that iOS 10.2 fixes the battery problems from the software side.
Charged it fully over night Friday to Saturday and got around until Sunday evening with one charge ("normale" usage, low power setting starting at 20%) and plugged it in with like 14% left. So far so good.
Let's hope that iOS 10.2 fixes the battery problems from the software side.
10.2 does fix it completely. A new battery was only part of the solution for me.
I believe the battery issues alone will force Apple to release a new iOS Version today.
My 6s with a fresh battery still used to turn off at around 5-10%
After 10.2b4 it ran all the way down to 1%. Many times now.
So for me, the early-shutdown-problems of the 6s's were not hardware problems alone.
I believe the battery issues alone will force Apple to release a new iOS Version today.
My 6s with a fresh battery still used to turn off at around 5-10%
After 10.2b4 it ran all the way down to 1%. Many times now.
So for me, the early-shutdown-problems of the 6s's were not hardware problems alone.
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Electrolite82
macrumors member
I agree,im not convinced it's all down to battery.I never had any problems until iOS 10 and strangly enough it's always Facebook I'm on when it decides to shut down or Facebook and something else.
My 6s turned off at about 8% the other day. Now it seems to have 'calibrated' itself and goes all the way down to 1% again. However (!!!), the battery drops ridiculously fast starting at about 20%. I just had 10% left - looked at photos and browsed in safari for literally just under five (5) minutes until it dropped all the way down to 1%. Is anybody else else seeing this?
-- Today I got 5:30 hrs of usage and < 12 hrs standby according to iOS battery screen. This is insanely bad.
-- Today I got 5:30 hrs of usage and < 12 hrs standby according to iOS battery screen. This is insanely bad.
Simacca
macrumors 68000
Apple are releasing an update next week that collects battery data to try and solve the problem.
They have finally noticed that people outside of the serial numbers are being affected too.
https://www.macrumors.com/2016/12/06/apple-diagnostic-iphone-6s-battery/
They have finally noticed that people outside of the serial numbers are being affected too.
https://www.macrumors.com/2016/12/06/apple-diagnostic-iphone-6s-battery/
I just installed the latest beta. Let's see if it helps.
It surely seems like a software issue. Then again, I took a look at coconutBattery and I'm already down to 86% capacity after 230 cycles which seems unusual. It's a replacement phone manufactured end of January.
It surely seems like a software issue. Then again, I took a look at coconutBattery and I'm already down to 86% capacity after 230 cycles which seems unusual. It's a replacement phone manufactured end of January.
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such a slow response from apple. if you pull battery info using any available apps, it shows fluctuating battery capacity even on a newly replaced battery. (should be 1800mah but shows 1700 randomly) this phone is gonna show the same shut down problem a year from now.
Cristim74
macrumors 6502
My 6S Plus 128Gb suffers from the same symptoms. Sometimes at about 20% battery it just shuts down. Sometimes I can just turn it back on and some other times it shows the empty battery sign and I can only turn it on if I plug the charger. However, after I plus the charger and turn it on, it shows back the 20% battery charge. This turn off issue happens randomly and it started about a month ago. My phone is 14 month old (bought in October 2015).
Ok after the coconut calibration an amazing thing happened: My battery jumped back to 92% capacity - then all the way down to 72% and now it has settled at about 77%. I'm pretty sure my battery is toast. Good thing I got Apple Care this time around.
Does somebody know if Apple can run battery diagnostics remotely?
Does somebody know if Apple can run battery diagnostics remotely?
Well, my iPhone 6s was having this problem too. Random shut downs with battery anywhere between 20-50%. Could not restart phone without plugging it in, at which point there would magically still be tones of battery power left. Had the problem with iOS 9.3. Upgrading to iOS 10 did not help.
So anyway, I submitted to have the phone mailed off for repair. I packed the phone up in the box they sent me and followed all instructions. Only after mailing the box back did I think about the fact that the box seemed a little large for my iPhone. it is almost like they sent me a 6s Plus sized box for my 6s. Has anyone else mailed off their phone for battery replacement? Did the box they mail you fit your 6s perfectly or was it a bit oversized like for a 6s Plus?
Anyway, after 9 days I finally got a phone back.....accept it isn't my phone it is a refurbished phone. Apple's note said they had to replace the screen, logic board, and battery so they just sent me a "new" refurbished phone back instead. Glad to finally have my phone but kind of bummed that I got a refurbished replacement instead of my original phone back.
The phone I sent to them was in immaculate condition and shouldn't have needed a screen replacement. I wonder if they sent me the wrong sized box to pack my phone in and the screen got damaged during shipping to them or something....
Would love to hear back from anyone else who had their 6s repaired by mail!
So anyway, I submitted to have the phone mailed off for repair. I packed the phone up in the box they sent me and followed all instructions. Only after mailing the box back did I think about the fact that the box seemed a little large for my iPhone. it is almost like they sent me a 6s Plus sized box for my 6s. Has anyone else mailed off their phone for battery replacement? Did the box they mail you fit your 6s perfectly or was it a bit oversized like for a 6s Plus?
Anyway, after 9 days I finally got a phone back.....accept it isn't my phone it is a refurbished phone. Apple's note said they had to replace the screen, logic board, and battery so they just sent me a "new" refurbished phone back instead. Glad to finally have my phone but kind of bummed that I got a refurbished replacement instead of my original phone back.
The phone I sent to them was in immaculate condition and shouldn't have needed a screen replacement. I wonder if they sent me the wrong sized box to pack my phone in and the screen got damaged during shipping to them or something....
Would love to hear back from anyone else who had their 6s repaired by mail!
I haven't gotten mine back yet, just sent it yesterday. I too noticed that the box seemed to be size for the plus model. Just curious if you received any correspondence from apple before your replacement showed up)
Hi I also get this issue. Exactly as explained above re turning back in too. I've had it die when at 46% and 53%!!!!! I called support who took me through the usual bs, but problem still exists. I did suspected colder climate made it worse, so reading this confirmed I wasn't just imagining it.
Pain in the butt! Thought about taking it back and getting them to give me a new one as it so unreliable. ESP when you go to event and phone holds the tickets!! I just got in and it died. What if it died 5 min earlier!
Thank you for the note about your return box! It seems kind of silly to mail back all phones in a 6s Plus size box....especially since when they return it to you it comes in a white box properly sized for your 6s..... Do let me know if they replace your screen as well....or if it is just the battery and logic board.
I actually had a really weird experience. Mailed my phone in over Thanksgiving. After waiting about half a week I received an e-mail that my repair request had been cancelled! Then the next day I received another e-mail that Apple had received my phone and would begin repairs. Now this second e-mail also completely changed my repair ID number and repair initiated date. So it would appear Apple canceled my first repair set up after exactly 10 days from when I requested the repair and gave me a new repair ID with a new initiated date. The annoying thing is I know from the fedex tracking that Apple received my phone 3 whole days before they cancelled the repair and 4 whole days before they e-mailed me that they got my phone! No idea what they were doing for those 4 days.
Anyway, I did do an online chat with Apple support about this. After the support staff spent 15 minutes contacting "senior technicians" he finally gave up and told me he has no idea why the original repair request was cancelled or why I was issued a new repair order with a new start date. Very frustrating. I have submitted lots of Macs for repair, but this is my first iPhone repair. It has not been as pleasant as I am used to from Apple.
I also never received a final e-mail when my repair was completed, with return tracking information. The phone just showed up today at my door...
Hi, I also wanted to do a mail-in repair. But after I called to set up the repair, I never received the box or any other information from apple. A week later I received an email that the repaire case was canceled. I called again and they said they need to see the proof of purchase (why not just tell me earlier?). A senior advisor collected the proof and purchase and said that the box should arrive within two days. And again two days later nothing happened. I plan to call the senior advisor again tomorrow which is as she told me the time she works.
May I ask if you went through something similar? If not, do you happen to remember how you set up the repair, and whether your device is out of warranty (1 year in US here)? Although I thought this replacement program covers three years while no 6s is 3 years old yet, they seem to have more concerns...
May I ask if you went through something similar? If not, do you happen to remember how you set up the repair, and whether your device is out of warranty (1 year in US here)? Although I thought this replacement program covers three years while no 6s is 3 years old yet, they seem to have more concerns...
No the set up was very easy for me. My iphone 6s was purchased from Verizon and is also out of warranty (over a year old).
I set up the repair following the links on Apples website: https://www.apple.com/support/iphone6s-unexpectedshutdown/
I never had to speak or chat with anyone to set up the repair. I just had to turn off "Find My Iphone", enter my serial number, and log in with my Apple ID. After setting up the repair online I got a confirmation email. Later that day I got an e-mail with the tracking number for my shipped (empty) repair box, which showed up the next day.
It is interesting how everyone has such a completely different experience. I still have no idea why sometimes they are replacing battery and logic board and sometimes it is just the battery. Or in my case, it was the display assembly as well!
I just bought my iPhone 6s new from tmobile. It has been used for only 3 days. It shut down just now at 40%. I checked the serial number, its serial number is confirmed on apple site as the one eligible for replacement battery. Obviously, I'm not interested to exchange 3 days old iPhone with refurb. I found this wording on the replacement program
What does this mean? Does it mean when 6s first launch or when I bought the phone?
What does this mean? Does it mean when 6s first launch or when I bought the phone?
Got the email to bring my 6s in to get the battery fixed and turned up early at the store today - the Technician came straight out and said as I have Apple care they will just give me a new handset. Why they could not have done that the first time I don't know.
Hope this fixes the problem.