don't know that this will help anyone but this was my chat conversation with an ATT Rep
DATE/TIME: 2016-09-15 07:40:53
Your chat transcript:
PLEASE DO NOT REPLY TO THIS MESSAGE - All replies are automatically deleted.
AT&T : Hello! How may I help you today?
Toro : Hello I hope that you are having a great Day, thanks for visiting AT&T, may i know who i have the pleasure of chatting with?
Toro : Are you still with me?
me : hi yes
Toro : Excellent
Toro : Hi
me : i need to know whats going with my iphone
Toro : Please, tell me what is happening so i can help you with it
me : it does not show that its shipped are you guys still updating your systems
Toro : No worries
Toro : Let me check this for you
Toro : To ensure I recommend the right solution, I'd like to ask a few questions to better understand your needs.
me : ok
Toro : When did you place the order?
tyesha : 0909/16 at 3:01am
Toro : can you give me your zip code
me : XXXXX
Toro : Thanks
Toro : I will check on moment please
me : please tell me my iPhone has shipped and is on the way to me
Toro : I will check
Toro : Did you order the new Iphone Tyesha, the 7?
me : yes 7plus 256g jet black
Toro : Thanks for this
Toro : i am checking now, did you get an order number or even an email
me : yes i did
Toro : Could you please give me that order number
me : 21-xxxxxxxxxxxxxxx
Toro : Thank you
Toro : One moment please
me : please come back with some good news
Toro : i am on it, no worries
me : ok thanks Toro

Toro : Perfect i see your order, it seems good, the shipping date will start from tomorrow, since tomorrow is the oficial release of the phone, so from tomorrow
Toro : And between 1-2 business day you will be receiving your Iphone 7
me : so it's not shipped yet but will be shipped tomorrow?
Toro : It is correct for tomorrow will be the oficial release of the phone
Toro : Even at the stores
me : ok who will it be shipped thru?
Toro : Tomorrow
me : which carrier will be delivering it?
Toro : Ecom
Toro : eCom is the official delivery company
Toro : Are you still with me?
me : Ecom I've never heard of them. Are you guys not shipping thru fed-ex, ups
Toro : eCom is the official one
Toro : So, no worries, all the Iphones that were preordered will be shipped from tomorrow
Toro : For customers who preordered early
Toro : How are things coming along?
me : ok thanks
Toro : Wonderful, i hope i have answered all your questions , if there anything else i can help you with today?
Toro : I would like to let you know that i am still here to assist you with any question you might have.
Toro : Are you still with me?
Toro : Since I haven't heard from you in a while, the system will end this chat. However, you can still place your order online today. I'm so glad I had the opportunity to help! From all of us here at AT&T, have an excellent day!
me : yes I am thank you for all of your help hope to see my iPhone soon

Toro : i hope that as well, have an amazing day
Toro : Please feel free to close this chat interaction whenever you feel ready. Just click on the "X" on this chat window's corner.