So you assume that means you have a warehouse id? I called and got the same message.
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Carrier iPhone 7/7+ AT&T Pre-Order Thread
- Thread starter ciscomata
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So you assume that means you have a warehouse id? I called and got the same message.
Anyone know? I am eastern time so don't mind staying up til midnight to reserve but I don't want to deal with midnight pacific which is 3 am here.
Only too about 2-3 mins for my account to show my upgrade as available again when I canceled my order to buy elsewhere.
I called 611 after that and they told me the warehouse ID. Mine starts with "K00"...different than order #...
On phone with them now. There is something wrong with the "Terms" on my order too.
Customer Service has transferred me to the digital team that deals with errors on website.
Not sure if there was a batch of customers that when ordering for whatever reason (website issue) were not presented with a step in the order process and now we are in some sort of "limbo".
I'll let everyone know if I'm lucky and get somewhere or if my issue is corrected (and how it was fixed).
I haven't. Customer service accessed my order up and It went from 9/23 to 10/7
You don't even have to do that. Just preorder from Apple directly and you'll be prioritized over carrier customers.
i was in a chat with att and they gave me a number like that and called in a PO number. i dont think anyone in that company knows how this shipment process works. all i know is if i can find a 128 or 256 matte black at my apple store i am cancelling this order. tired of being jerked around and seeing everyone elses order ship that order after mine
That att.com/tc doesn't work... I don't even know what you guys are talking about for the terms and agreements
Screw the warehouse nonsense. I'm with the other people in this thread who became successful in acquiring their phones. Let's give AT&T the proverbial middle finger, cancel our orders and go directly to Apple.
Remember, AT&T botched the ordering process, not you. But it's up to you...well all of us really, to take matters into our own hands. It's not going to fix itself, no, that's over with. It's time to take this show on road.
Yeah...she said the "PO number" was the same as the "warehouse ID" and I was like, "ok...fine, whatever..."
OK. So I looked into this a little bit and I am going based on the NEXT program. If you pre-ordered, you should have your first email that is your actual confirmation. Attached is your electronically signed NEXT agreement that has the terms and conditions baked into it. I see my name typed under the sig and says accepted electronically when you open the attachment. If you have that you should be good. If you are pre-ordering without using the NEXT program, I have no idea where you would accept the TandC's before getting to submit your order. Just trying to help people in a panic right now and going on my experience only. Check your emails. HOpefull this helps.
I definitely want to know how this turns out. It really bothers me that some reps are much more knowledgable than others.. I just tried to call and the girl said she saw no issues. But she tried to tell me that "in progress" meant it was on the way.. When I said, "no I don't think that's what that means" she proceeded to say "oh yeah, you're right, my apologies.. it isn't on the way. There's no tracking number."
Yep. That's where I am right now...except I am also dumping their @$$ as a carrier over this.
they couldnt tell me what it meant or what it was for, or how long it has been assigned to my order. so for all i know that was there from the time it went to preparing to ship
Yeah still on phone.
Ahhh... what I meant by that is that I am giving att the proverbial middle finger and taking my business elsewhere starting tomorrow morning.
I am done playing their stupid @$$ games at this point. Finished.
Right when you got ready to click the preorder button you should of had to check 3 boxes at the bottom of the page before the preorder button would work
Yesterday I talked to a CSR and they told me the orders weren't first come first serve when I told he that people that ordered after me had received their phone. I told her that was ridiculous and she doubled down, saying that that isn't how preorders work.