I am going off of my info- but I have 2 emails for my 1 order. 1st is an email " Your confirmation for At&t order # XXXXXX with an attached copy of the next terms. 2nd is the email that is from @at&torderstatus- saying " we have received your order and am working to get it to you as soon as possible ( LOLz yea right) Like I said- thats just my caseis this for a new line or new service? because my email didnt even look like that, no picture or anything