You can call that ecom number and get them to check for errors...I called them and the guy had me on hold for quite a while, so I believe he was looking into it more than the 611 people, but he finally said my terms and conditions was fine. He said others are getting same model/color/size phones shipped before me that ordered after me was just because the sheer volume of orders...and I said, "Nope. Not the right way to ship those out...not when I've been with att for eight years." I finally hung up on him. I am taking my business elsewhere.