A couple of observations...
To the Einstein that just can't understand why we're upset we don't have our phones yet, let me spell it out for you: IT'S BECAUSE OTHERS THAT ORDERED THE EXACT SAME PHONE WE DID ON ATT.COM ***AFTER US*** ARE RECEIVING THEIR PHONES ***BEFORE US***. Is that clear enough for you now??? Our orders are stuck and no amount of calling the yoyos at att is fixing the problem.
Second, I made a reservation to pick up a 256gb MB 7+ Verizon phone at an Apple store at 12:03am last night for a 10:00am reservation. The reason I did this is because I was either going to change to iup or change service to Verizon becauseI now HATE at&t with a vengeance. I walked out with new service with Verizon and iup...my number is in the process of porting over right now.
Third: NEVER, NEVER, NEVER ***EVER*** CANCEL YOUR EXISTING ORDER UNTIL YOU HAVE YOUR NEW PHONE, IN HAND, AND ARE MOVING DATA OVER TO IT. I waited until I began transferring my data after paying the first installment and taxes before canceling my stupid, stuck at&t order.
Fourth, the guy at the apple store said the phones aren't "unlocked", per se...as others have said, you'd need to buy the phone outright to be able to use it on at&t, I'd getting a Verizon phone for example. He said when they scan them, they are "tied" to that particular service provider.
Anyway, I am completely disgusted with at&t. They can all FOAD, as far as I'm concerned. I do not do business with companies that do not process ore-orders fairly. That is the last time they're going to put my order behind everyone else's.
I have my phone right now. If you want yours sometime soon and your order is stuck, drive a couple of hours and pick one up at an apple store after making the reservation with them. Good luck. DON'T CANCEL YOUR ORDER UNTIL YOU'RE MOVING DATA ONTO YOUR NEW PHONE OR AT LEAST HAVE PAID THE TAXES/INSTALLMENT ON IT!!!!! And if you ignore that and cancel early anyway, don't come whine about it here because multiple people have already said earlier in this thread to wait to cancel the att preorder until you have the new phone, so...don't do that.