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Has anyone had any luck getting their shipping address changed? I've been on chat for the last hour being transferred around supposedly to the department that can do it.
 
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I just got out of a chat with Sprint about this. So I ordered 2 devices. My account on September 1st said I was eligible to upgrade my devices. Now keep in mind, I just upgraded my device back in March to the 6s on both my lines. So I was not eligible at least for a year. That is fine. So again, sept 1st my account says I am eligible for an upgrade to my lease with paying the upgrade fee. I checked, and the upgrade fee was 30 dollars, but was waived in the order. My lease is the 17m. When I order the devices, it gives you the options. Upgrade and keep the device for 548 or return and renew your lease agreement. Cool. I pick return and renew. Both lines.

I get an email for both lines as confirmation the order was placed. Now only one of the lines has the RMA kit, and that is the one I received the additional email for saying it was backordered. We know this is relating to the RMA kits. I get on the chat to request an RMA kit be attached to my other order as well.

Here is what he tells me, that because I still have 6 months remains in payments, I will need to pay 346 dollars which is the remainder of the lease when I receive my new device. I asked him, all I wanted was a RMA kit attached to this order like my other line was upgraded with that order number. Nothing is different between these two lines. He still insisted there will be a charge on my account I will need to pay after sending back my device for the remainder of the lease.

I said okay, don't worry about the RMA kit, Ill take care of it after I get my IP7.

So what is this? It doesn't sound correct. I am not breaking the lease, just renewing with a new device, which they offered for an upgrade. Anyone else have the same upgrade situation? Weird.


This happened to me also for one of my lines. I did a chat and was told the same thing. Then I called and was told I wouldn't have to pay anything because the preorder also had a return kit. I later went into a sprint store and asked about the early upgrade fee and was told I didn't have to pay anything because the return kit was included with the order. Also said I would've had to pay the fee at checkout during preordering.
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Has anyone had any luck getting their shipping address changed? I've been on chat for the last hour being transferred around supposedly to the department that can do it.
I called to have it changed the lady confirmed it was done. I called the number she gave me to verify it was changed about 8 hours later and it wasn't changed. I'm going to see if after I have tracking numbers if I can use my ups account to change the delivery address
 
This happened to me also for one of my lines. I did a chat and was told the same thing. Then I called and was told I wouldn't have to pay anything because the preorder also had a return kit. I later went into a sprint store and asked about the early upgrade fee and was told I didn't have to pay anything because the return kit was included with the order. Also said I would've had to pay the fee at checkout during preordering.

Thank you. One of the lines has a return kit. Ill just call after I get the phone for another kit.
 
Has anyone had any luck getting their shipping address changed? I've been on chat for the last hour being transferred around supposedly to the department that can do it.
I called to have it changed the lady confirmed it was done. I called the number she gave me to verify it was changed about 8 hours later and it wasn't changed. I'm going to see if after I have tracking numbers if I can use my ups account to change the delivery address
I've heard they have to redo the order to change the address. If you catch it early enough you might be able to change the address via myUPS
 
I've heard they have to redo the order to change the address. If you catch it early enough you might be able to change the address via myUPS
Yeah, they wouldn't let me change it. I was hoping to get it sent to work, guess I'll figure something out. They don't leave them without signatures, right?
 
Yeah, they wouldn't let me change it. I was hoping to get it sent to work, guess I'll figure something out. They don't leave them without signatures, right?
They did without a signature for our 5 x 6S last year. There should be an option to hold it at the UPS facility by you once it ships though
 
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To Upgrade my 6Plus 16GB I have to pay off my EIP($112.49) and put $0 down to pre-order the 7 Plus 32GB.
Should I pay the extra $100 for the 128 GB?:rolleyes:
 
To Upgrade my 6Plus 16GB I have to pay off my EIP($112.49) and put $0 down to pre-order the 7 Plus 32GB.
Should I pay the extra $100 for the 128 GB?:rolleyes:
Make sure you take advantage of the $650 in bill credit for the iPhone 7 trade in promo if you pay off your 6+
 
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I actually don't wanna trade in my 6+, I wanna sell it myself or give it to my sister once unlocked. ;)
you probably won't get $650 for your phone although I know cash is better than bill credits so I don't blame you as I've seen not plus models going for $350. Wish I had a sibling who'd give me a 6+ :p
 
I pre-ordered through Best Buy and its my first time upgrading using the lease option. To avoid the in store crowd my phone is going to be shipped, does this mean my phone will be activated before shipping making my current 6s service to stop?
 
I pre-ordered through Best Buy and its my first time upgrading using the lease option. To avoid the in store crowd my phone is going to be shipped, does this mean my phone will be activated before shipping making my current 6s service to stop?
No. You will activate it upon arrival.
 
Was shipping free with Sprint? If so, I paid for $14.95 for Express Shipping...wonder if that'll help me out any with getting the phone...lol
 
Just got done chatting with a sprint agent. They said,

"I have checked and found that your order is ready to be shipped at the earliest. I mean that everything before the shipment has been completed and it just need to ship next. No other phase is remaining before that now. Everything is on the place."

Whether that means I will get it on the 16th (My order status says 9/30) or not, pretty cool that there is nothing left for me to do regarding my order. The agent did say they would make a note on my order requesting that I would like it on the 16th, launch day. I doubt that works but it was worth a shot.
 
Why is everyone assuming Sprint received no Jet Black plus models? They probably just sold a ton-the more they sell, the longer the ship date because they probably only got a guarantee from Apple for so many to be available to ship on launch day.
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Was shipping free with Sprint? If so, I paid for $14.95 for Express Shipping...wonder if that'll help me out any with getting the phone...lol

When I ordered (around 5am Friday) Sprint was offering free overnight shipping.
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Has anyone had any luck getting their shipping address changed? I've been on chat for the last hour being transferred around supposedly to the department that can do it.

I don't think it's possible for security reasons. Your info shows several times before you complete checkout and you didn't take any notice of the fact your address was wrong? Your best bet is probably to cancel and re-order.
 
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Just finished chatting with Sprint's online support and they told me that the phones are indeed shipping based on the time the order was placed rather than predetermined time groups. As far as how legitimate their word is, I have no idea. However, I know I read somewhere in the thread earlier that people were wondering if the phones were being shipped based on time groups given what Sprint.com/myorder said.

Jet Black 128GB iPhone 7 - Order Confirmation Email received at 3:05 AM EST (approx. 1 minute delay)
 
I don't think it's possible for security reasons. Your info shows several times before you complete checkout and you didn't take any notice of the fact your address was wrong? Your best bet is probably to cancel and re-order.
I never said it was wrong, just that I wanted to change it, but thanks for the condescension.
 
Just finished chatting with Sprint's online support and they told me that the phones are indeed shipping based on the time the order was placed rather than predetermined time groups. As far as how legitimate their word is, I have no idea. However, I know I read somewhere in the thread earlier that people were wondering if the phones were being shipped based on time groups given what Sprint.com/myorder said.

Jet Black 128GB iPhone 7 - Order Confirmation Email received at 3:05 AM EST (approx. 1 minute delay)
I wonder how that will work...because I tried to upgrade online as soon a preorders started and Sprint systems were down. I'm pretty much sure they were down for everyone that was trying to order online. Nonetheless, mine finally went through and I got a order confirmation at 3:23am CST. So I'm hoping that the the issues sprint were having with preorders don't delay my order any.

Don't know if this is true, but I thought I read somewhere that sprint telesales were closed when preordering started. If that's the case, wouldn't we have a jump start on everyone else ?
 
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It was probably this thread that ibread that I read that in...somewhere in the beginning pages.

I meant to put my preorder in right as they went on sale which was 1am MDT. I overslept. Woke up at 2am. Got my order in at 230. Had some issues getting. The website to load my account info and submitting the orders.

Maybe I got lucky and about that time is when they came back up. Was ATT, Verizon, T-Mobile or Apple.com down as well ?
 
I meant to put my preorder in right as they went on sale which was 1am MDT. I overslept. Woke up at 2am. Got my order in at 230. Had some issues getting. The website to load my account info and submitting the orders.

Maybe I got lucky and about that time is when they came back up. Was ATT, Verizon, T-Mobile or Apple.com down as well ?
Nope...just sprint..people was complaining all over twitter about it too.
 
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Best buy site wasn't working either. I had Both Best Buy and Sprint site up on two seoerate computers. The Best Buybsite couldn't retrieve account information and the sprint site wouldn't load account information...
 
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