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Carrier iPhone 7/7+ Sprint Pre-Order Thread
- Thread starter OVOElias
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It restarts when you get your phone and activate it. So if you use your upgrade now, it won't change anything on your account until you activate it. If you get the 256GB model, if you order before 4PM ET, it ships the night and you'll get it the next day. The 128GB is back ordered and you probably won't get it for a month or two.
Hey you all, I wrote a few weeks ago, since then my situation has gotten worse. I Have emailed this open letter, as well as posted it on reddit, twitter, and imgur. Please sympathize with me.
Dear Sprint,
I really don't know where to begin. Should I start with the lies about shipping locations? Maybe ill start with being told different shipping dates before and after I signed the contract. Speaking of contracts, perhaps I should start with the fraud. Or I could even start with the ignored emails and unreturned phone calls. I know, ill just start at the beginning.
We have 10 lines on our account. We live in 3 different states. We first went into Sprint to renew our contract on September 15, with the hopes of taking advantage of the iPhone 6 24 month installment trade-in program. The store manager was the Customer Service Representative that helped us at the store that day. We ordered 10 iPhones, 5 iPhone 7 pluses and 5 iPhone 7s. We were told before signing the contract that all of the phones would be delivered by September 30th. We were also told that it was impossible for Sprint to ship the phones to separate locations, and that we were going to have to pay ourselves to ship the phones across the country. After explicitly stating that we wanted the 24 month installment plan for all of the lines, we signed the contract. After we signed the contract we were told that the 7 pluses would not be available until October 4. Magically this information was not available before signing the contract, only after. After leaving the store, we came to find out that we would have been able to ship the phones to separate stores, or better yet, to each of our houses. This is a direct contradiction to what we were told by a store manager. After 3 hours on the phone regarding this issue, we were finally promised compensation for the shipping costs.
Shortly thereafter, we were told that some of our 7s would also be delayed. This was particularly problematic because we were assured by “order specialists” that our phones would arrive that very day. 20 minutes after hanging up the phone, we received an email saying the phones would again be delayed. This is the first instance of sprint saying whatever the needed to say in order to get us off the phone.
A few days later, I was told by another “order specialist” that our iPhone 7+s were in the warehouse in Louisville. Not only this, but the phones had my name on them, and that they were reserved for me. Great news, except for the fact that once again, I was lied to. An escalation specialist informed me 3 days later that my phones were not in the warehouse, but were still on backorder. Another example of lies and deceit by Sprint. They are willing to tell you anything in order to get you off of the phone.
So finally the iPhone 7 arrived. We went into the sprint store to activate it. We found out at the Sprint store that all 10 of our contracts were on the 18 month lease, and not on the 24 month installment plan. We further found out, that despite the fact that the store we signed the contracts at was marked with official Sprint markings, it was a third party store. A fact that we should have gathered from the 4x4 inch sticker on the corner of the door. What this meant was Sprint could not correct the contract, we had to talk to that specific store to correct the mistake. I placed a call to the manager, who informed me that he did in fact sign us up to the wrong contract, and that he would correct it in the store (in another state). The problem was that we had to bring in all of the phones that we had already been using, and cancel the iPhone 7 pluses that were still on backorder. Further, the 24 month installment deal was no longer offered, so we were stuck with our old phones. This is especially troubling, since we shared no fault, we were lied to, and we were suffering because of it.
After 10+ hours on the phone and email with Sprint, we were finally able to get the 24 month deal honored. The problem was that we had to reorder all of the phones again, and wait once again for all of the phones. For some reason, they were not able to keep our order for the phones so that we would only receive them a month after they were promised. Now, as it stands, we have to wait until November 21 for all of the 5 pluses, 2 months and 6 days after we ordered them. We were told that there was nothing they could do about the shipping dates. So to recap, we were lied to. We were fraudulently signed up to contracts where there was no meeting of the minds regarding the terms. We were lied to about shipping, and shipping dates. I personally spent 20+ hours on the phone trying to get us out of the $3,500 bill that came with the contract fraud. After all of this, Sprint “made us whole” by giving us the contract we actually agreed to, and by making us wait an additional month and a half for the phones. We really came out ahead on that one. 20 hours of work for an extra month and a half wait. So, on Saturday 10/15/2016 I found out that 256 GB iPhone 7 pluses were available for shipping. We ordered 128 gb, which still had a month wait. So I call the Escalation agent I had been working with to ask them if they would be willing to give us the 256 gb for the price of the 128 gb phones. Essentially, this would require $100 credit for each of the 5 pluses. I was simply told “no”. Nothing more. So I emailed his manager, explaining my displeasure, and also explains that throughout this experience I was told that Sprint would do EVERYTHING they could to make this right, but they could not possibly speed up the shipping. Well this was a way to speed it up, but they refused. Sprint was eager to show their true colors. I asked for an emailed response, as I wanted to keep correspondences for my records. I was called back a day later, not by the manager, but by the same agent who said he would talk to a manager and get back to me on Wednesday. Once again, Sprint says anything to get us off of the phone.
So it is Tuesday night. I just found out that once again, the 256 GB phones are on backorder. So, because of Sprints delays, we are screwed. I sent another email this afternoon, but haven't heard back.
I hope that people will read this letter, and think twice about signing up with Sprint. I hope that Verizon, T-Mobile, and AT&T will learn what not to do in customer service, because heaven knows Sprint isn't willing to learn. I hope that Sprint isn't all bad. I hope that people higher up in the company actually want to be a good company. I hope that this letter gets my situation to the powers that be at Sprint, and that they change the approach of their customer service team. Most of all, I hope I one day get the phones that I have paid for.
TLDR; Sprint lies and does nothing to stop or remedy the lies.
Dear Sprint,
I really don't know where to begin. Should I start with the lies about shipping locations? Maybe ill start with being told different shipping dates before and after I signed the contract. Speaking of contracts, perhaps I should start with the fraud. Or I could even start with the ignored emails and unreturned phone calls. I know, ill just start at the beginning.
We have 10 lines on our account. We live in 3 different states. We first went into Sprint to renew our contract on September 15, with the hopes of taking advantage of the iPhone 6 24 month installment trade-in program. The store manager was the Customer Service Representative that helped us at the store that day. We ordered 10 iPhones, 5 iPhone 7 pluses and 5 iPhone 7s. We were told before signing the contract that all of the phones would be delivered by September 30th. We were also told that it was impossible for Sprint to ship the phones to separate locations, and that we were going to have to pay ourselves to ship the phones across the country. After explicitly stating that we wanted the 24 month installment plan for all of the lines, we signed the contract. After we signed the contract we were told that the 7 pluses would not be available until October 4. Magically this information was not available before signing the contract, only after. After leaving the store, we came to find out that we would have been able to ship the phones to separate stores, or better yet, to each of our houses. This is a direct contradiction to what we were told by a store manager. After 3 hours on the phone regarding this issue, we were finally promised compensation for the shipping costs.
Shortly thereafter, we were told that some of our 7s would also be delayed. This was particularly problematic because we were assured by “order specialists” that our phones would arrive that very day. 20 minutes after hanging up the phone, we received an email saying the phones would again be delayed. This is the first instance of sprint saying whatever the needed to say in order to get us off the phone.
A few days later, I was told by another “order specialist” that our iPhone 7+s were in the warehouse in Louisville. Not only this, but the phones had my name on them, and that they were reserved for me. Great news, except for the fact that once again, I was lied to. An escalation specialist informed me 3 days later that my phones were not in the warehouse, but were still on backorder. Another example of lies and deceit by Sprint. They are willing to tell you anything in order to get you off of the phone.
So finally the iPhone 7 arrived. We went into the sprint store to activate it. We found out at the Sprint store that all 10 of our contracts were on the 18 month lease, and not on the 24 month installment plan. We further found out, that despite the fact that the store we signed the contracts at was marked with official Sprint markings, it was a third party store. A fact that we should have gathered from the 4x4 inch sticker on the corner of the door. What this meant was Sprint could not correct the contract, we had to talk to that specific store to correct the mistake. I placed a call to the manager, who informed me that he did in fact sign us up to the wrong contract, and that he would correct it in the store (in another state). The problem was that we had to bring in all of the phones that we had already been using, and cancel the iPhone 7 pluses that were still on backorder. Further, the 24 month installment deal was no longer offered, so we were stuck with our old phones. This is especially troubling, since we shared no fault, we were lied to, and we were suffering because of it.
After 10+ hours on the phone and email with Sprint, we were finally able to get the 24 month deal honored. The problem was that we had to reorder all of the phones again, and wait once again for all of the phones. For some reason, they were not able to keep our order for the phones so that we would only receive them a month after they were promised. Now, as it stands, we have to wait until November 21 for all of the 5 pluses, 2 months and 6 days after we ordered them. We were told that there was nothing they could do about the shipping dates. So to recap, we were lied to. We were fraudulently signed up to contracts where there was no meeting of the minds regarding the terms. We were lied to about shipping, and shipping dates. I personally spent 20+ hours on the phone trying to get us out of the $3,500 bill that came with the contract fraud. After all of this, Sprint “made us whole” by giving us the contract we actually agreed to, and by making us wait an additional month and a half for the phones. We really came out ahead on that one. 20 hours of work for an extra month and a half wait. So, on Saturday 10/15/2016 I found out that 256 GB iPhone 7 pluses were available for shipping. We ordered 128 gb, which still had a month wait. So I call the Escalation agent I had been working with to ask them if they would be willing to give us the 256 gb for the price of the 128 gb phones. Essentially, this would require $100 credit for each of the 5 pluses. I was simply told “no”. Nothing more. So I emailed his manager, explaining my displeasure, and also explains that throughout this experience I was told that Sprint would do EVERYTHING they could to make this right, but they could not possibly speed up the shipping. Well this was a way to speed it up, but they refused. Sprint was eager to show their true colors. I asked for an emailed response, as I wanted to keep correspondences for my records. I was called back a day later, not by the manager, but by the same agent who said he would talk to a manager and get back to me on Wednesday. Once again, Sprint says anything to get us off of the phone.
So it is Tuesday night. I just found out that once again, the 256 GB phones are on backorder. So, because of Sprints delays, we are screwed. I sent another email this afternoon, but haven't heard back.
I hope that people will read this letter, and think twice about signing up with Sprint. I hope that Verizon, T-Mobile, and AT&T will learn what not to do in customer service, because heaven knows Sprint isn't willing to learn. I hope that Sprint isn't all bad. I hope that people higher up in the company actually want to be a good company. I hope that this letter gets my situation to the powers that be at Sprint, and that they change the approach of their customer service team. Most of all, I hope I one day get the phones that I have paid for.
TLDR; Sprint lies and does nothing to stop or remedy the lies.
Looks like a lot of people canceled and jumped from the 128GB models to the 256 Plus models as now as stated above, they are now marked as back ordered. I guess I ordered just in time.
I just want my regular iPhone 7. I mean how many people could possibly have ordered the 256gb regular iPhone 7? Everyone seems to be getting the phablet. Yet here I am going on 40 days. I wouldn't care if they didn't charge me the day if my order, stay classy sprint. Nothing should be charged until you have a product and are ready to ship in my opinion.
You have paid, do they really care if they get the phone to you quickly or not?
They are a bunch of crooks man.. Not kidding.
And we have shipping!
Ordered 9/16 11:00am
128gb MB
Ordered 9/16 11:00am
128gb MB
Ordered on 9/22 7p 128 rg. Haven't gotten anything on tracking, just the "worth the wait" emails.
Drats thanks though I was hoping that they would be a little ahead of schedule so much for wishful thinking. I am in the "after 9/29" crowd so I have a while to wait I guess. Boooo lol
I'm in the 9/22 - 9/29 group. Supposed to shi by 11/11. Sure do hope it's sooner lol.
Oh yea I know it is and its just getting worse with all the note 7's being returned and a lot of those people (like me) jumping ship and ordering iphones.
Yeah. I was reading an article about the Note 7 recall and some analyst predicted like some 2-4 million Note 7 users will be switching to the 7 Plus. That just adds even more strain to the already spread thin demand.
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Very interesting. I think 2-4 million might be a little high but it will no doubt be a TON of people switching to iphones. For the ones that want to wait the LG V20 and the Pixel are supposed to be decent replacements but I know for me I didn't figure they would let us hold onto the Notes for that long so I activated my old s4 in the mean time waiting for my iphone. I preordered the note so I have spend a ridiculous amount of time in the last few months waiting on a phone between the first note the 2nd replacement note and now the iphone. I think I will have spent about 80-90 days waiting on a phone lol.
just got another e-mail saying they giving me a free screen protector for the wait. after i brought one from amazon! but its ok cuz ima protect the hell out of the phone if i ever get it
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[doublepost=1476893834][/doublepost]
i got an e-mail saying i can go into the store and get a free screen protector and that they saved my place in line. what time did ur order?
It's funny now that you mentioned it. I just received the same email moments ago, about a free screen protector. I ordered 128MB+ at 10:00am
yea i ordered the same phone. little later in the day tho!
[doublepost=1476895043][/doublepost]im so anxious nd really want to stalk sprint but im trying my hardest not to lmao
You can talk to them until you're blue in the face, it won't do any good. You'll just walk away even more frustrated. Not knowing is such a nerve racking thing. And they don't know. You might can get in touch with Marci but honestly, If you haven't surpassed your estimated ship/delivery date, they won't do a thing about it because technically they haven't done anything wrong in their eyes even though they might have changed it numerous times by now. They don't care. That's why they have their small print terms and conditions to use against whatever you have to bitch about. Sprint sucks in customer service, among other things.
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Does anyone know how long it usually takes to show up on the UPS website?
it's still saying "UPS could not locate shipment"
it's still saying "UPS could not locate shipment"