I considered it but honestly at this point it would be more of a pain than just waiting it out. If I had known this would happen I would have just waited and placed my order later vs doing it earlier in Nov.
I talked to them yesterday and they were completely useless. I spoke with UPS as well and after being transferred to their international line, they said it was showing up as still clearing through customs in China in their internal system. They said they were not having any problems show up like missing paperwork, just taking longer than expected to clear through customs. They said if there is no update (other than the last one I see of 11/23 clearance in progress) by Thursday, I should call back and call Apple. What the actual stuck 🤦🏼♀️Has anyone been able to get in touch with apple? My phone had a Delivery date for today Dec 1st and it was stuck in china for a little bit over a week. On the 28th UPS finally updated and it said it arrived at Anchorage the 29th and departed anchorage that same day with no destination but it says in transit with a delivery date for today.
Soooo..... I ordered for day one delivery, 11.13. I finally got my phone after a full shipping investigation and a replacement order from Apple on 11/26. When was it due to be delivered? The story of the BS I went thru because someone stole it or it got lost is insane... so TL;DR-- how over due is your phone?
I believe there is a batch of phones ordered 11/19 or so that shipped out on 11/21 and have been in customs since. Our initial shipment notifications said 11/25 from UPS and 11/30 from Apple. They are still in the status “Clearance in progress”
Thanks for the information. I've gone ahead and just ordered it at the store and am picking it up on Friday (guaranteed). Unfortunately I can't cancel the other one as it's shipped and stuck in customs for too long. Will just have to return it.
That is interesting. I have gotten a couple of text messages from random numbers saying it is about my UPS package and then it is a bogus link and tracking number.
I believe this one the most because I ordered mine on Nov 15 and I got the case on Nov 17. Phone shipped around 18-19 and that same day I got an email saying that my delivery may be later than the date stated in the confirmation email. My phone was due on December 1st and on Nov 28 it was still stuck in China. After I called Apple twice, the first representative I talked to said “oh that means your package is lost in transit” and I was completely disappointed. She offered a refund or a replacement in a very displeased tone like she was just having a bad day and I was like “you mean you Apple wants to send a replacement through the same delivery method that lost the first one??” And she hung up on me. The next morning I talked to another representative to talk about the previous one and my order and this lady was much nicer and helpful.
Thank you for taking the time to post all this detail. I’m sorry that customer service lady was so rude to you! I used to work in customer service for financial services and fortunately I had the right temperament for it but I saw that some people really should not be in that line of work. That being said, I hope she’s not going through something horrible in her personal life. We are in such awful times.
I have to wonder if all these iPhones that have been sitting around for 2 weeks without progress were destined for Apple and their B&M stores if they would be contacting someone in Chinese customs to see what the issue is and how to fix it because that would be lost potential sales in their stores. But because they are going to people who have already bought and paid for the phones, they are not as motivated to resolve whatever the issue is.
Very true, all the phones shipped are paid for either in full or under installment plan. I called apple and they opened an investigation to see what the issue is with my order. They said it will take 3 days. And if they can not deliver the phone I asked for refund. I will not wait for replacement as it will take another month. I see phones are there at my local apple stores now so will buy it from the store after I hear back from the investigation
that is literally the exact same tracking as mine, same arrival and departure from AK.
What happened after clearance completed? That’s all I’ve been seeing since this morning when it updated and nothing else. I’m just anxious about the phone lol