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iPhone 12 Pro iPhone in China. Going through clearance process. UPS submitted documentation to a government agency?

GrumpyMom said:
Wow I don’t know what to say reading the last few posts here.

I went from just being interested in the process to being in a real pickle. My trade-in box for my 11 Pro arrived today. They inexplicably left it on a bench in my yard in the rain even though the covered front porch is a few steps away. Sadly, I worry the closer to the holidays we get, the crazier the delivery spots will be.

Now I’m supposed to send my 11 Pro in within 14 days of receipt of this box, not my 12 Pro Max. :rolleyes:

I don’t know why this box got sent to me before Apple got confirmation that I received the phone for which I’m trading my 11 Pro. We’ve m ordered four phones for our household this year that involved trades of older devices and the trade in box never before got sent before the new phone was received.

I tried customer service chat but was never connected to a representative. I’m sure it’s an absolute 💩 show for customer service right about now.

I don’t dare try calling. I’m in the middle of a charity project and don’t relish sitting on hold.
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I'm going to call tomorrow and force them to present a resolution while on the phone. Whether it be they resend expedited, hold one at a store, or issue some sort of credit for the situation. I'll let everyone know how it goes.
 
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Hi I just signed up just for this topic. I think my iPhone 12 pro Max is also included in this situation. It's still says "CLEARANCE IN PROGRESS" in Zhengzhou China.
 
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Well apparently it's been found or it was apple's plan all along because it is back in China. So here is my hypothesis. My original date was Nov 24 thru the 30th from Apple. Then all of a sudden Ups said the 23rd ( got me all excited) but right before it dropped off the map, Apple changed the date to Dec 9th to the 11th. I believe that was the plan and they pulled it from shipment maybe because of a backlog but never gave a reason. Now it is back in transit.
 
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Overnight my tracking updated. It said it at 5:15pm it departed ZhengZhou and at 5:35PM it Arrived at facility (still ZhengZhou).
Then at 6:07 it updated to say Package is delayed in transit.
In my UPS app it shows that shipment under Dec 8 where previously it was under Nov 30. I don't know if that indicates anything at all, just thought it was interesting.
 
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sweetyk83 said:
Overnight my tracking updated. It said it at 5:15pm it departed ZhengZhou and at 5:35PM it Arrived at facility (still ZhengZhou).
Then at 6:07 it updated to say Package is delayed in transit.
In my UPS app it shows that shipment under Dec 8 where previously it was under Nov 30. I don't know if that indicates anything at all, just thought it was interesting.
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Mine has the exact same tracking updates. This is such BS. I have to wonder if UPS just went in and put these updates manually to quickly clear all the lost claims they were having to investigate.
 
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ProVideo said:
Mine has the exact same tracking updates. This is such BS. I have to wonder if UPS just went in and put these updates manually to quickly clear all the lost claims they were having to investigate.
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I think apple planned to have it shipped around this time. I'm only saying this because the date on my order on the apple website it was changed to this timeline but with UPS didn't it just disappeared. I believe whole shipment was delayed and no one told us. Kinda glad I didn't get disheartened and canceled my order. After I get my phone I'm calling apple to readjust my applecare.
 
Niyos said:
I think apple planned to have it shipped around this time. I'm only saying this because the date on my order on the apple website it was changed to this timeline but with UPS didn't it just disappeared. I believe whole shipment was delayed and no one told us. Kinda glad I didn't get disheartened and canceled my order. After I get my phone I'm calling apple to readjust my applecare.
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Is that something we have to do? Get AppleCare adjusted? When does it begin? When delivered or when shipped? I have never had AppleCare before so this is new to me.
 
Mico219 said:
Hi I just signed up just for this topic. I think my iPhone 12 pro Max is also included in this situation. It's still says "CLEARANCE IN PROGRESS" in Zhengzhou China. Tracking no.
1Z3026AA0406099591
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You should DEFINITELY remove your tracking number! Bad idea to post that information in a public forum.
 
sweetyk83 said:
Is that something we have to do? Get AppleCare adjusted? When does it begin? When delivered or when shipped? I have never had AppleCare before so this is new to me.
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You should of gotten an email for your Applecare proof of purchase. My expiration date is 22Nov22 which would of been the orginal date that I was suppose to get the phone. The new Status on the apple store says that the applecare is awaiting shipment. When I get my phone I'm going to go and check the status of the applecare through the phone and it is still states the orginal day then I'm calling. They are not going to give you any leeway if something happens a day after it expires I learnt that when I wanted to get my battery changed. Now I'm going to put a reminder to check battery before it expires.
 
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Niyos said:
I think apple planned to have it shipped around this time. I'm only saying this because the date on my order on the apple website it was changed to this timeline but with UPS didn't it just disappeared. I believe whole shipment was delayed and no one told us. Kinda glad I didn't get disheartened and canceled my order. After I get my phone I'm calling apple to readjust my applecare.
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sweetyk83 said:
Is that something we have to do? Get AppleCare adjusted? When does it begin? When delivered or when shipped? I have never had AppleCare before so this is new to me.
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If I'm not mistaken, you don't need to contact AppleCare to readjust the start date, it will re-adjust itself to the correct date, usually your AppleCare Plus should start on the day it is delivered. I think at the time when it ships, your AppleCare just starts but it readjust itself to the correct date. Even if you purchased AppleCare Plus within 60 days, it may show 2 years from that date you purchased it but eventually it will re-adjust itself.

That happened to my AppleCare Plus for my launch day 11 Pro Max last year. It's a launch day device, I waited till near the end and purchased AppleCare plus. Originally system did show it would expire on 10/23/2021, however, later it readjust itself to 9/19/2021.
 
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Replacement phone was processed this morning, ETA 12/29, a month after original expected delivery. Called and spoke with CS who put in a credit request of $100 to cover any incurred interest fees due to the delay. I won't receive the credit until replacement phone ships.

Not ideal but atleast something is being done.
 
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blueshifts said:
Replacement phone was processed this morning, ETA 12/29, a month after original expected delivery. Called and spoke with CS who put in a credit request of $100 to cover any incurred interest fees due to the delay. I won't receive the credit until replacement phone ships.

Not ideal but atleast something is being done.
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I am glad they were able to help you! It seems like CS is way better when calling vs chatting. I am going to give them till Monday when I was told a manager would contact me and I will discuss ways for them to make it right.

Did your tracking by chance do anything this morning/overnight?
 
Just got an email from UPS Quantum View that said:
"The status of your package has changed.
Exception Reason: Apple volume at origin pending departure on Charter Aircraft as scheduled."

No idea what that means. What is odd, is that when I open the tracking on the UPS page or in the app it doesn't list that and still has the same info as this morning.
 
I want to believe it means they are beginning to ship just waiting on the transportation. The date on myups says 8 Dec but when you open it is doesn't give any info other than it is ZhenHou CN
 
ups.jpg


Now it says "Departed from Facility" which might make me feel better if it hadn't said the exact same thing 24 hours before. Also it still has nothing about clearing customs.
 
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My 12 Pro ordered 10/17 & delivered by brown truck.

Shipment Progress

Table View

OverviewDetailed View

Progress IndicatorStatusDateLocationActivity
Current EventDelivered10/28/2020 6:41 P.M.CARY, NC, USDELIVERED

Proof of DeliveryOpen the link in a new window
Past EventOut for Delivery10/28/2020 8:38 A.M.Raleigh, NC, United StatesOut For Delivery Today
10/28/2020 7:52 A.M.Raleigh, NC, United StatesDestination Scan
10/28/2020 6:39 A.M.Raleigh, NC, United StatesArrived at Facility
10/28/2020 6:14 A.M.Raleigh, NC, United StatesDeparted from Facility
10/28/2020 5:33 A.M.Raleigh, NC, United StatesArrived at Facility
10/28/2020 4:27 A.M.Louisville, KY, United StatesDeparted from Facility
10/28/2020 2:19 A.M.Louisville, KY, United StatesImport Scan
10/28/2020 12:35 A.M.Louisville, KY, United StatesArrived at Facility
10/27/2020 3:18 P.M.Anchorage, AK, United StatesDeparted from Facility
10/27/2020 12:49 P.M.Anchorage, AK, United StatesArrived at Facility
Past EventCleared Customs10/27/2020 12:13 P.M.-Your package was released by the customs agency.
10/27/2020 11:53 A.M.-We've submitted documentation to a Government agency and are awaiting a response. / Brokerage released the package. It will be processed through a clearing agency before final release to UPS.
10/28/2020 12:03 A.M.Incheon, Korea, Republic ofDeparted from Facility
10/27/2020 7:42 P.M.Incheon, Korea, Republic ofArrived at Facility
10/27/2020 5:50 P.M.ZhengZhou, ChinaDeparted from Facility
10/26/2020 2:24 P.M.-We've submitted documentation to a Government agency and are awaiting a response.
10/26/2020 11:00 P.M.ZhengZhou, ChinaArrived at Facility
10/26/2020 9:25 P.M.ZhengZhou, ChinaDeparted from Facility
10/26/2020 8:51 A.M.-The package is at the clearing agency awaiting final release.
Past EventShipped10/26/2020 4:59 P.M.ZhengZhou, ChinaOrigin Scan
Past EventLabel Created10/26/2020 4:47 P.M.ChinaShipper created a label, UPS has not received the package yet.
 
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sweetyk83 said:
Mine doesn’t seem to want to depart ZhengZhou! Says customs has released but it’s still listed as being there. So crazy how different these routes are!
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My last update was dated 12/4 and says the brokerage released my phone and it’s going through a clearance agency.

I’ve had a hard time with Christmas shopping from other sources like Macy’s and some phone accessories places. I’ve gotten some orders canceled outright due to stock outages. I’ve gotten quite a few backorder notices. It’s ranged from goods such as frying pans, clothing to iphone cases and camera equipment. I started my shopping very early but it hasn’t helped much.

The burden on delivery services must be intense because anyone not delivering for Amazon is just throwing my stuff anywhere in the yard. I had a $200 gift thrown into my garden. Stuff that says fragile do not fold gets folded and shoved into our mailbox.

I’ve simply stopped shopping because a lot of people I won’t be able to see until we are vaccinated anyway. I’ll probably do a gift exchange in the spring.
 
Finally out of China and on US soil.

8:40 AM - Arrived at Facility - Anchorage, AK
10:51 AM - Departed from Facility - Achorage, AK

Hopefully it will be delivered on Tuesday or Wednesday. My 6s Plus is on it's last leg.
 
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ProVideo said:
Finally out of China and on US soil.

8:40 AM - Arrived at Facility - Anchorage, AK
10:51 AM - Departed from Facility - Achorage, AK

Hopefully it will be delivered on Tuesday or Wednesday. My 6s Plus is on it's last leg.
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MyUps says Tuesday so I'm thinking you are getting your own on that day seeing mine is in the same timeline as you.
 
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ProVideo said:
Finally out of China and on US soil.

8:40 AM - Arrived at Facility - Anchorage, AK
10:51 AM - Departed from Facility - Achorage, AK

Hopefully it will be delivered on Tuesday or Wednesday. My 6s Plus is on it's last leg.
Click to expand...
Hopefully Tuesday for better. Mine departed Louisville, KY and is on it's way and will be delivered tomorrow.
 
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I ordered my iPhone 12 pro max on 11/7. It finally shipped on 11/21 then entered the "clearance in progress" stage on 11/23. UPS had originally said 11/25 would be delivery date and Apple tracking said the 30th. It was stuck in that stage till 12/4-12/5 when it finally got released to UPS from customs. Apple customer support gave me the excuse of Thanksgiving and Black Friday including Covid-19 delaying the process for something ordered a day after it was out for preorder. Now it is in Anchorage and I'm hoping to get it tomorrow or Tuesday (UPS estimates Tuesday).
 
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