iPhone Scores 92% Loyalty Rate in Recent Survey Ahead of iPhone 8

[Chupa Chupa]

Which one did you get? What didn't you like about yours?



In what way is it worse? Spec wise they're better in every way. Faster, lighter, thinner. Screen is insane. Battery life is as good as my MacBook and my first Air. The current Airs battery life is insane and the Airs are outliers in regards to battery life. And they certainly get longer usage time than any previous MBP, so it couldn't be battery life. I hear a lot of how bad the new MBP is but with no real answer as to why? And usually most complaints come from non owners/users and only parrot what "others" have said. Which seem to also have a similar experience level with it. None.

http://www.consumerreports.org/apple/consumer-reports-now-recommends-macbook-pros/

They should change the name to MacGossip. Bunch a hens cackling.

Ha. Ha. You are hilarious with your name calling. What -- people who disagree with you are mere gossipers, not entitled to give there honest evaluation of a product they own? Such opinion that is counter to yours much be squeezed out with disparaging words.

I've owned a lot -- a lot -- of PowerBooks and MacBook Pros. Yes, this is the wost MBP iiteration I've owned for the reasons a lot of other people have griped about it. The touch bar is useless if you touch typer, you know, like a professional does. Even worse it denies us tactile F keys -- again for touch typers. It only has USB-C ports only rather than the previous diverse selection of I/O ports, so dongle or die there. I'm not a fan of dongles but the real point is you never have the one you need. If a port is built-in, no worries there. Battery life is NOT better than previous MBPs. I'm lucky to get 6 hours. The keyboard itself has a shallow keystroke that takes a lot to get use to and is still uncomfortable even then, unlike the previous MBPs which had amazing keyboards.

That said, I don't totally hate my MBP, but it's not not Apple best work, not my best $ spent. Sorry, it's not.

 

[macduke]

That's a pretty insane percentage. I've been waiting for APPL to take a drop before buying back in, but it just hasn't happened. I'm really looking forward to seeing what the iPhone 8 entails. I hope it doesn't have that fugly rear Touch ID button.

 

[tongxinshe]

Those numbers are incredible.

It also brings up a (in my opinion) disappointing reality -- remember cell phone shopping back in the day? Each new phone you purchased was totally new. That's what made new phones so exciting. You might go with LG for one phone cycle, then you might go with Samsung the next. And then Blackberry. It always kept things fun and refreshing. These days, most folks stay with one operating system and (in Apple's case) one vendor, year after year. Phone upgrades are simply slightly better iterations of the previous phone.

That said, phones are better than ever, and they can do more than ever. We are much better off than we used to be with the phone market of the 2000's. So take what I said with a grain of salt. But it's just a thought.

You don’t seem to get it, yet, after 10 years. Although they are still called “mobile phones”, they essentially more are not phones than are. They are a hybrid of computer and mobile phones, and more of the former. For computers, the platform (operating system) is a very fundamental part of it, so, as long as an user gets familiar with one platform (OS), it takes a very hard hit for him/her to switch.
[doublepost=1495070360][/doublepost]Polling solely in the US is totally useless! Apple’s market share in the US is near to 50%, while in most of the other countries are less than 20%.
[doublepost=1495070554][/doublepost]

Biased source. Of course an investment firm like Morgan Stanley wants to put out news that benefit their AAPL portfolio.

In reality, many iPhone owners have already switched to one of the better devices like Galaxy S8, Pixel, LG G6, etc. or they're on the fence to see the new iPhone without committing.

Although in general your points make sense, NONE of the phone examples you gave make ANY sense AT ALL. None of them are EVEN SLIGHTLY better choices than iPhones in cost/value ratio, in fact, they actually have smaller cost/value ratio more or less.

 

[Wildhope]

Not surprised. IOS 10 and the iPhone are great.

 

[itguy06]

I wonder what loyalty-rate the Mac has since October...

All those people screaming "I'm movin' to Windows!"

-1 on the Mac
-1 on the iPhone
-1 on a new iWatch.

I put my $$ where my mouth is.
[doublepost=1495071995][/doublepost]

Why is switching painful?

Wasn't for me. Only thing missing is personal finance - I'm with Banktivity on the Mac and would like something cross platform as I still have an iMac. Moneydance is cross platform but looks like cr@p on 4k screens. Other than that the major players (MS, Adobe) work perfect on both platforms.

 

[tongxinshe]

Which one did you get? What didn't you like about yours?



In what way is it worse? Spec wise they're better in every way. Faster, lighter, thinner. Screen is insane. Battery life is as good as my MacBook and my first Air. The current Airs battery life is insane and the Airs are outliers in regards to battery life. And they certainly get longer usage time than any previous MBP, so it couldn't be battery life. I hear a lot of how bad the new MBP is but with no real answer as to why? And usually most complaints come from non owners/users and only parrot what "others" have said. Which seem to also have a similar experience level with it. None.

http://www.consumerreports.org/apple/consumer-reports-now-recommends-macbook-pros/

They should change the name to MacGossip. Bunch a hens cackling.

My employer offered to get me a new 15” MacBook, I asked for the 2015 model, after comparing them. The assistant accidentally ordered the new model (the one with the TouchBar), I didn’t want to bother with returning and buying a new one, so I dealt with it, for over 3 weeks, eventually I still decided to go back to the assistant and switch to a 2015 model.

And, very coincidentally, two of my friends wanted to buy new MacBook Pros in the last two months, and they all originally went for the new 13” MacBook Pros (without the TouchBar), even though I strongly suggested them to get the 2015 model instead. Well, they all eventually end up returning and buying the 2015 model.

The reasons? First, the ridiculous price is the most important factor that makes the new model into a much lower cost/value ratio region. But, even after erasing the price factor off the table (like in the three incidents I gave above), all of the benefits you mention above COMBINED cannot outdone the big disadvantage brought by its sudden vigorous ports changes, plus the annoying unpredictable fluctuation of keyboard typing noise levels.

As to the TouchBar, it’s at most a gimmicky, if not an annoyance, charging an extra $300-$500 for that “feature” is a big laughable joke!

 

[28monkeys]

Apple is paradise, you can't get out of it easily.

 

[MrX8503]

Biased source. Of course an investment firm like Morgan Stanley wants to put out news that benefit their AAPL portfolio.

In reality, many iPhone owners have already switched to one of the better devices like Galaxy S8, Pixel, LG G6, etc. or they're on the fence to see the new iPhone without committing.

Give me hard numbers from a reliable source.

 

[jonnysods]

I wonder what loyalty-rate the Mac has since October...

All those people screaming "I'm movin' to Windows!"

I wonder how many on this forum actually do.

 

[skinned66]

I'm not all that surprised; I'm pretty happy with my 6S. When it comes time for a new phone Apple is not necessarily a shoe-in though.

 

[curtvaughan]

I wonder how many on this forum actually do.

You ask how many people on this forum actually are or have migrated away from Apple? Probably more than you might imagine, though if you are invested in Apple for various devices - I have an old MBP, a 3 year old iMac, an iPhone 6+, and an iPad Air 2 - the migration is gradual. I am keeping, but not replacing, my old MBP, and have bought non-Apple laptops the last few years; I need to replace my iMac this year and will only do so with Apple if the new model comes out without significant cooling problems, reasonably priced SSD of at least 1 TB, and at least 16 GB of memory; I put a new battery in my 6+ to hold onto it for at least another year, mainly for iMessage and its headphone jack (otherwise, I bought a nice Android 6 months ago rather than a 7/7+); I'll keep my iPad until the battery goes bad, and will probably replace it with another iPad (if Apple doesn't abandon them), as I think the iPad remains one of Apples most consistently high quality offerings at price point. That means, I have left Apple for laptops and phones, I'm not sure yet about desktops (iMac), and I'll probably continue with iPads. I guess that's only a 50% migration in my case. I don't like it, but Apple hasn't presented much choice in my case.

 

[ArtOfWarfare]

I wonder what loyalty-rate the Mac has since October...

All those people screaming "I'm movin' to Windows!"

My iMac died and the MacBook Air has been borderline useless for years. The MacMini still functions as the server for a lot of personal stuff, but I'm otherwise Mac free. I've been using a Dell laptop running Windows 10 for the past year. It's not perfect, but it was provided by my employer/free to me, so I'm pretty content with it.
[doublepost=1495075692][/doublepost]

I'm not all that surprised; I'm pretty happy with my 6S. When it comes time for a new phone Apple is not necessarily a shoe-in though.

Android O has some really amazing new features. Stuff like Project Trebel, which should somehow make it so you get Android OS updates 20% faster (so 20 months after release instead of two years?) and rearranged categories in the settings app. Truly thrilling stuff.

I think I'm okay with what I have now... nothing new or exciting seems to be coming from Apple, Google, or Microsoft...

 

[curtvaughan]

I'm not all that surprised; I'm pretty happy with my 6S. When it comes time for a new phone Apple is not necessarily a shoe-in though.

If, at the end of the year, I can still find new 6S Pluses available for a good price I'd get one to replace my 6+. It's the last iPhone with a phone jack, and offers superior performance and camera to the 6+. I just won't invest in an expensive iPhone without a headphone jack. I have nice wired headphones and they, at least today, can't be replaced with wireless/bluetooth offerings.

 

[5105973]

If my S8+ starts lagging I'll stick with iPhone. Otherwise, my iPhone 7 Plus and iPhone SE will be my last iPhones for a couple of years as I've decided to go on the Galaxy upgrade path, eagerly awaiting Note 8. Android on my S8+ so far has been more stable and smooth than iOS has been on my iPad mini 4 and my iPhone 7 Plus. But all bets are off it the S8+ starts lagging as the Note 8 is about to come out.

 

[curtvaughan]

If my S8+ starts lagging I'll stick with iPhone. Otherwise, my iPhone 7 Plus and iPhone SE will be my last iPhones for a couple of years as I've decided to go on the Galaxy upgrade path, eagerly awaiting Note 8. Android on my S8+ so far has been more stable and smooth than iOS has been on my iPad mini 4 and my iPhone 7 Plus. But all bets are off it the S8+ starts lagging as the Note 8 is about to come out.

My LG V20, bought last November, still runs like a gem. The main thing I miss about the iPhone is iMessage interfacing to my other i-Things. Of course, if I end up not getting a new iMac and/or iPad in the next couple of years, that advantage goes away. It's a real shame, but Android phones and PCs have become quite competitive with Apple the last few years.

 

[is1234]

To me there is a flaw in the way this statistic is presented. Yes, that loyalty is tied to Apple. However it is also measuring the loyalty to iOS. I would be interested to see the stats for Android loyalty. It is easier for me to not be loyal to Samsung, but still want to stay in the Android realm. I could very easily move between the Pixel and the G7, but without wanting to switch to Apple.

Even as an Android user, I commend Apple for its great products/ecosystem, and do think they deserve the rating.

But I do think that the scores would be a lot closer if we looked at iOS vs Android.

 

[bollman]

This survey has to be "fake news". Nokia reported to have a 42% retention rate?
My guess is that this is totally made up to sound like good news for investors and "everybody knows" that Nokia makes smartphones, so of course they have to be on the list.
Thing is, they haven't made a smartphone since 2013. And the Microsoft Lumia lineup is dead, and MS is pretty good at scaring people away from it. I still love my Lumia, though, but that's a different story.
Considering the amount of Lumias out there, I have a really hard time believing that they managed to get hold of some Lumia-owners if they only asked 1000 persons.
Yes, Nokia is getting back in the business with the 4, 5 and 6, but I find it totally unbelievable that they found any owners of Windows Phone-Lumias that were so eager to stay with Nokia and try out their new Android phones.

All in all, I call shenanigans.

 

[Dave245]

But I thought Tim Cook needed to be fired and Apple was doomed, at least that's the posts that appear at least once on a thread. I'm not surprised by the loyalty rate for iPhone, the iPhone 7 Plus is a great device I love mine and even beyond that with all the iPhones I've had in the past I've never had an issue, they are the most reliable smartphone I've ever used, I'm personally looking forward to the iPhone 8.

 

[cdmoore74]

It's either the Note 8 or iPhone 8.

 

[SactoGuy18]

I used to have a Samsung Galaxy S III. But I switched to an iPhone to maintain compatibility with iTunes (and because I was familiar with iOS based on using it on an iPod Touch and iPad). Fat chance I'm going to an Android phone again because of my heavy investment in the iOS ecosystem (and the fact on the iPhone, thing actually work for the most part).

This fall, I will likely finally retire my iPhone 6 (64 GB Space Gray) for a new iPhone 8 (256 GB Black--though not Jet Black). And it will likely have most of the user interface I'm familiar with, too.

 

[citysnaps]

And when you've spend a fortune on accessories that only work with iPhone, that has something to do with it also..

A fortune? For the majority of customers?

I have a case and a cable that's specific to my iPhone. What else do I need? Certainly don't feel "locked in."

 

[GoodWheaties]

I don't plan on upgrading. I love my SE

Yep same here. I'm not sure there are any features that I feel would be worth putting up with a larger phone. I do kinda wish I had a barometer and 3D Touch though.

 

[Feenician]

I wonder how many on this forum actually do.

There's more astroturf on MR than there is grassroots. If you can't win in the marketplace, buy off blogs and their forums.

 

[lowendlinux]

I think most of us have already picked an OS and unless there is an Android or iOS Windows ME we're all going to stay put.

 

[NMSUballa]

Why do I have the feeling that we're in for an iPhone 4S/iPhone 5 letdown?

I mean, 6 years ago, we were all salivating over a much improved iPhone 5, and then we got the 4S.

A year later, we got the 5.

I still use my 4S.