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iPhone stolen during shipping
- Thread starter LionsDen
- Start date
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Normally the UPS/FedEx guy will run off before I even get to the door. Best chance I have is to wait by a window in the front of the house. I never signed a waiver or anything like that either. When I got my 4S the driver came, handed me a phone, I handed him a 6 pack (different story) and he ran away. The 4S was heavier and it seemed there was a phone in there but I never thought to open the box. It worked out but I can still feel for the OP. I think anyone who just shrugs it off as his own ignorance is just being an internet hardass. For me to say that I'm sure it comes with a spoonful of irony.
OP, work with FedEx. Clearly VZW has washed their hands of you and I would leave them on the spot for that very reason. They could have at least helped you. they're not required but customer service goes a long way. I hope it works out for you.
Sucks to hear such a story, but cannot be surprised when USP and FedEx drivers busting their asses for a wage comes into contact with so many packages carrying $600 bricks. It's bound to happen, unforch.
verizon being the #1 carrier in the US LOL that is ridiculous.. AT&T will work with you and send you a new 1. Love ATT
That's what I was thinking. Packages get weighted automatically at some point during shipment.
I used to work in retail and packages were weighed at the warehouse. If I claimed an item was missing, they would compare the item weight against the shipped weight and courier weight.
A cardboard box with no phone or even phone package inside weighs nothing. I still have my package from Verizon. Light as air.
Best of luck to the OP...
Whatever the package is, it becomes the property & responsibility of the shipper. Verizon doesn't own a shipping company. They did their job, now responsibility falls on the shipper. Verizon has no responsibility.
So if Verizon hires WellStealYourStuff shipping company to transport their phone, and the phone just happens to get stolen, Verizon isn't responsible? Of course not. Verizon is responsible for giving me a phone. They can decide to hire someone to ship it or do it themselves. If choose to hire someone then that company is responsible to Verizon not to me. If they fail, then they fail Verizon, the company that hired them, and so its Verizon's task to deal with the company not mine. Verizon still has to complete the transaction it made with me or cancel it if they can't deliver.
Wow, this sucks.
However, since there was no phone in the box, couldn't you tell that the box felt abnormally light? I feel like that would have sent off an alarm immediately. A box with only paperwork would feel like a feather.
This is crazy though. I had my 4S shipped to me, but it's so much more comfortable to get into the store and pick up yourself, like I did yesterday for my 5S. I understand that's not available for everyone because not everyone has plenty of Apple stores around.
But damn, sorry dude. Hope it get's sorted out. I would be livid.
However, since there was no phone in the box, couldn't you tell that the box felt abnormally light? I feel like that would have sent off an alarm immediately. A box with only paperwork would feel like a feather.
This is crazy though. I had my 4S shipped to me, but it's so much more comfortable to get into the store and pick up yourself, like I did yesterday for my 5S. I understand that's not available for everyone because not everyone has plenty of Apple stores around.
But damn, sorry dude. Hope it get's sorted out. I would be livid.
Yes. Once I gave up on Verizon I contacted FedEx. They're still investigating. They have to question the driver or something. I was told that the weight when it left Verizon and when it arrived at the local FedEx facility were the same, so someone here probably took it.
Someone here as in? The neighborhood?
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Not necessarily. When I got my 5's last year they were incredibly light. It didn't even feel like anything was in the box.
The phone is light, however I feel like I would notice that it was an empty box. I bought mine yesterday, and carried it in an Apple bag, and the bag certainly didn't feel empty, felt like a cell phone was in there. Hindsight is 20/20 of course, and I'm sure for some people the excitement of getting their 5S might inhibit them realizing that they just signed for an empty box. I would have immediately shook it to see if I felt movement.
Very unfortunate.
Someone either at the FedEx facility or the driver. Someone replied here that UPS employees know when iPhones are being shipped out, so its likely the thief was an employee.
geesh. some of you have to work in a business or have gone through an accounting class. the transaction is not completed until the buyer receives the inventory. the seller is responsible for the item until it's handed off. if the buyer arranges for shipping on their own, then it would be different. OP paid for something, didn't get it, and now the retailer has to make amends.
http://www.accountingcoach.com/terms/F/fob-destination.html
imagine if you ordered and paid for a pizza, the delivery guy ate it, and you were told by the manager to take it up with the person they contracted with to deliver the food. no way would you be okay with it.
but because that's what verizon said here everyone is buying it.
http://www.accountingcoach.com/terms/F/fob-destination.html
imagine if you ordered and paid for a pizza, the delivery guy ate it, and you were told by the manager to take it up with the person they contracted with to deliver the food. no way would you be okay with it.
but because that's what verizon said here everyone is buying it.
That is true, when the UPS guy delivered my iPhone this morning he knew exactly what it was, how, I don't know (there were no Apple markings on the box).
Because they have delivered countless boxes from Apple, AT&T, Verizon etc and are well aware of launch dates. Trust me.
I suspect my Gold 32GB ATT iPhone 5s was stolen as well. It was scheduled for delivery on 10/1. On 9/30 I used UPS My Choice to change the delivery to Hold for Customer Pickup. I work just down the road from the UPS Customer Center and figured I would pick it up at lunchtime on 10/1.
At 7:56 AM on 10/1 the tracking information indicated it was ready for pickup, so around noon I strolled in to get it. I waited an hour while they attempted to find it. It was not located. I was told they spoke with the clerk that pulled the will calls that morning and he said he put it in the will call basket. It was no longer there, though. I was told they would keep looking and call me when they locate it. I stopped back by after work and it had still not turned up. I checked again this morning: no go.
So, I called Apple and told them what was going on. They opened an investigation, began processing my replacement, and gave me a free leather case. The worst part is my replacement phone appears to be stuck in the "Shipping in October" group, which looks like I got pushed to the back of the line. I will call Apple back if I don't see any movement on the shipping very soon. At any rate, I'm very disappointed in the situation at UPS. They all KNOW these are iPhones in these boxes. Either they were extremely careless with a high value item, or someone stole the phone.
At 7:56 AM on 10/1 the tracking information indicated it was ready for pickup, so around noon I strolled in to get it. I waited an hour while they attempted to find it. It was not located. I was told they spoke with the clerk that pulled the will calls that morning and he said he put it in the will call basket. It was no longer there, though. I was told they would keep looking and call me when they locate it. I stopped back by after work and it had still not turned up. I checked again this morning: no go.
So, I called Apple and told them what was going on. They opened an investigation, began processing my replacement, and gave me a free leather case. The worst part is my replacement phone appears to be stuck in the "Shipping in October" group, which looks like I got pushed to the back of the line. I will call Apple back if I don't see any movement on the shipping very soon. At any rate, I'm very disappointed in the situation at UPS. They all KNOW these are iPhones in these boxes. Either they were extremely careless with a high value item, or someone stole the phone.
they do. when they delivered my moms iPhone 4 he said, enjoy your iPhone.
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why not just wait for them to deliver it? you went in around noon, you might of had it before then?
My box had a return address in California, and an IMEI + serial number printed on the side. I'm sure they've seen a ton that are similar to know exactly what they are.
they do. when they delivered my moms iPhone 4 he said, enjoy your iPhone.
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why not just wait for them to deliver it? you went in around noon, you might of had it before then?
I was not at home to sign for it, and even if I was, UPS usually delivers to my home around 3 PM. They allow customers to hold for pickup for a reason.
yes I know what they allow. personal preference, I avoid messing with any shipping re-routing in all. I get it shipped my work so our receiving department will sign for it and I can track it. By the time I get the email saying it's been delivered, i'll walk to the back and pick it up sometimes before they're able to log it in as a received item.