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iPhone stolen during shipping

Steviejobz said:
Apple / Verizon should be able to track this device by serial #. Should not need Perry Mason to sort this out.
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Exactly. They are the ones with the means to track it, not the buyer and FedEx.

And in all honesty, how does anyone know it was someone within FedEx? It's just as likely someone in the warehouse opened the box and sealed it back *before* it got handed off.

All a signature really does is stop a package from being left on a doorstep for someone to steal/get ruined in inclement weather. It doesn't really even ensure that it was taken to the right house. I had that happen far more than once when I lived in a neighborhood where there was two letter differences in street names, and the houses were all numbered the same on each one.
 
boshii said:
You wouldn't know it's empty until you have the package in your hands.

You won't have it in your hands until you sign.

Look at this thread of actual UPS employees speaking on this topic: http://www.browncafe.com/forum/f6/customers-opening-package-before-they-sign-them-335450/
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I would think you'd notice a difference in the weight.

Policy or not, I think it would be worth an argument with the delivery guy.

Once you've signed for it the sender has no way of knowing the item wasn't actually there.

What is the point in insuring items if, once the addressee signs for it, companies are just going to refuse to help anyway?
 
LionsDen said:
Well because I payed Verizon to give me an iPhone and they didn't do that. And if a company doesn't deliver on its service it shouldn't get paid for that service. I know it was someone at FedEx who stole it but it was Verizon's choice to use them so they should be responsible for getting reimbursed for product.
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Saying this over and over again won't make it true.

You accepted the package. The process is you deal with FedEx.
 
Steviejobz said:
Apple / Verizon should be able to track this device by serial #. Should not need Perry Mason to sort this out.

I have never inspected a package before signing for it and 1 incident out of millions should not require such a massive behavior shift.
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Yes i agree w/ this. Why don't you call Verizon regarding the IMEI/serial number of the phone.

I wonder if there is some way to track the phone based on this number, and if they would be able to identify who activated the phone.
 
Mobster1983 said:
If you sell a $500 item on eBay, box it up and ship it to the buyer, and it is stolen in transit, then are you going to replace the item?
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No you are going to give the customer his money back and file a claim with the shipping company.
Verizon should be filing a claim as they have the shipping insurance policy in place.
 
boshii said:
He signed that he received a package. The signature does not confirm that the contents are correct. Why is nobody understanding this?

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No. It's to show that the package was delivered to the a human at the correct address. It has nothing to with the contents of the package.
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In my experience, shipping companies will now take a signature from a human anywhere in the vicinity. I once had a Pandora package left with a neighbour that we don't get on with because the courier let them sign for it. They also don't seem to be too hot on finding correct addresses anyway, so for this reason, I am really considering a base configuration of the next rMBP when I would really like an upgrade.

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Dontazemebro said:
This and if it's a bank card just call your bank and have the funds returned into your account.

In this day & age there is recourse for these kinds of things. Don't just take it laying down
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Does it not depend on how long ago the card was charged? Never ordered online from Apple or Verizon so I don't know what stage the card is charged at, but if it is charged before dispatch, it would be likely too late in the bank case because of the stock shortages.
 
Same thing happened with my iPhone being shipped from AT&T, except they didn't even require a signature. Got the package right after the left it at the door and it was all torn up and re-taped without a phone inside. Looks like something happened at FedEx.. :( hoping we both get this resolved soon!
 
Same thing here...

My iPhone 5s was stolen during shipping as well. I have a thread in here about that as well. I opened the brown box only to find an already opened iPhone 5s box with no iPhone in it, and no power cable.. I accused UPS of stealing it, but people were flipping on me in the forum here.

Either way, I called apple again tonight to see what the heck is taking so long. I mailed them the box back, and am waiting to see if they ever mail me the 5s like they said they would. That was last week when I filled everything out and called Apple and UPS to complain. I'm so pissed off. Frickin dirty people out there.
 
I am surprised the sentiment of these responses. Very few drivers will sit around while you inspect, they have places to go. In fact UPS has denied my ability to inspect but said either reject the package or call them after I open the package if there is a problem.

Verizon chose the carrier and should put the customer first. They can float a damn phone easier than the customer.

I would also engage the credit card company they will back you up.
 
Dang, ouch really sorry to hear about this guys :( I recall one thread where someone had the gut instinct to open their box when they picked it up at the UPS depot, and found an empty Galaxy S2 box inside - luckily for them, they opened it at the depot lol.

Obviously not everyone's going to be that lucky! Also, VZW hired the shipper, not you - so it's their responsibility to deal with Fedex, not yours.

Good luck, hope you get a replacement phone soon!

Edit: Adding to the "checking before you sign" note! A lot of times the delivery person won't even pass you the box until you've signed for it >>
 
Drivers are not required to wait while you inspect shipment, if your item is damaged or shows signs of damage then make them note it on there handheld.

Signature is only proof that you received the delivery.

You can't open a package then say hmmm no iphone then expect the driver to take it back.

Verizon must deal with FedEx not you, if you paid with a card then open a dispute.

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wxman2003 said:
Yes you are. You are responsible for inspecting contents. If you choose not to inspect and just sign, you are waiving that right. Yes, you can send back damaged items even after signing for it.
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Wrong, a signature confirms delivery only. You don't waive any rights. You can't send back damaged items until the claim process ends.

Stop posting false information.
 
rgctx said:
Drivers are not required to wait while you inspect shipment, if your item is damaged or shows signs of damage then make them note it on there handheld.

Signature is only proof that you received the delivery.

You can't open a package then say hmmm no iphone then expect the driver to take it back.

Verizon must deal with FedEx not you, if you paid with a card then open a dispute.

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Wrong, a signature confirms delivery only. You don't waive any rights. You can't send back damaged items until the claim process ends.

Stop posting false information.
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I would always make a note to say not given the opportunity to inspect or the packaging shows signs of damage, but unfortunately the use of handhelds and not paper seems to be another thing that is in favour of the courier and not the customer. It's basically impossible to write anything legibly on them and more often than not, a signature doesn't look like your signature when you've finished so they could just forge it.
 
is only a signature that you receive a package from FedEx, not for the content also.
 
I opened the box before I signed on my iP4. the guy from FedEx acted like a teenage girl when I started opening it while he was holding out the pad for me to sign. I said hey man, I don't know you and you don't know me. I want to make sure what I ordered is in the package.
 
Thank for all the advice, everyone. I filed a claim with my credit card company and they're going take the charge off, so its up to Verizon to dispute it now. I also sent a claim to the BBB so hopefully they can make Verizon change their ways.

I guess I won't be getting a new phone, but at least I got my money back.
 
teknikal90 said:
wow. remind me to never trust couriers again on iphones..geez.
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a buddy of mine works for UPS as a driver. of course this year he didn't have much of a load come release day but the past few years he said they have meetings a few days before the iPhone gets released. that will be the day they're delivering all of them. He says it get pretty crazy around the shipping/receiving area overnight. tons and tons of little boxes and everyone knows what they are.

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LionsDen said:
Thank for all the advice, everyone. I filed a claim with my credit card company and they're going take the charge off, so its up to Verizon to dispute it now. I also sent a claim to the BBB so hopefully they can make Verizon change their ways.

I guess I won't be getting a new phone, but at least I got my money back.
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why I always pay with a credit card and pay it off the next month it shows up on my bill.
 
OP have you contacted FedEX yet?????

Would this thing not have be weighed at some point? When they initially did so what was the weight? Quit complaining about Verizon and get on FedEX.
 
Gee. I don't feel so bad waiting in line on launch day. Obviously that's not an option for many, but at least I know there's a phone in the box when I buy it from the store.
 
Sodner said:
OP have you contacted FedEX yet?????

Would this thing not have be weighed at some point? When they initially did so what was the weight? Quit complaining about Verizon and get on FedEX.
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doesn't it get processed & shipped from Verizon already weighed and sealed? surely they don't go to a post office to drop off a ton of boxes and have them weight it and taped up.
 
wxman2003 said:
I think everyone here feels for the OP, and hopes that a new phone will be there soon. It's no fun being a victim of any crime, and I for one hope this ends positively and quickly for the OP. And that they catch the scum that did this.
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Nope, not everyone. :rolleyes:

It's his fault, he signed for the package without checking if the phone is in there. He didn't even look at the package to check if everything is ok (no damage to the box/tape, adequate weight).
 
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