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iPhone X iPhone X crackle speakers?
- Thread starter ShadowYYZ
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And they denied your warranty even with that?
Grab the phone and call the FTC. Call your state consumer protection agency. Start calling people.
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They’re halting your time so they can figure out how to save profit.
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Grab the phone and call the FTC. Call your state consumer protection agency. Start calling people.
[doublepost=1518729386][/doublepost]
I would imagine your executive liaison is similar to CR and doesn’t wanna actually do anything. Like they won’t do anything to solve this. But just “engineering team” the hell out of you.
They’re halting your time so they can figure out how to save profit.
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If it doesn’t happen with playback then it’s not the app developers at all.
I have not requested anything yet. I am just trying to work with Apple on it being resolved or identified so that others with the issue can get resolution.
At some point they will come to a conclusion and I will decide from there what I will do.
[doublepost=1518729576][/doublepost]I am giving Apple the benefit of the doubt. I had to work with CR rep on a MBP keyboard issue and am happy with the resolution. I am using an older laptop but I am happy with the service I was given.
You have a good point.
As of yesterday a full case and log files demonstrating the issue were provided to the engineers.
I was told we will hear back from them within fair amount of time.
Based on the conclusion, I will decide what I will ask of Apple.
I get the notion that you want others to...
But it doesn’t work like that because they are CLEARLY hiding the issue: stores don’t know about it, tech support don’t know, engineering says “wait.”
It’s obvious.
The best way for others to get res is you got resolution, including a full refund. They get one.
But it doesn’t work like that because they are CLEARLY hiding the issue: stores don’t know about it, tech support don’t know, engineering says “wait.”
It’s obvious.
The best way for others to get res is you got resolution, including a full refund. They get one.
OMG... I provided them with all that A MONTH AGO. Reply? “Wait” “we’ve been investigating” “might be software.”
They’re still asking you to submit software diagnosis WHEN THEY CLEARLY KNOW it is a hardware issue. “Not a bug” “unit specific failure.”
It’s just not software. That’s all. And they know. The engineers know but are told not to act.
I agree with you.
I am giving the engineers their chance to respond. If no response within a few days then I will just ask for a refund per my original email to Tim Cook stating that if this issue is ignored and hidden I am leaving the iPhone.
The last full reply with all the log files and when and how it happens was Jan 25.
My reply: “we’re investigating bla bla bla”
“We do not recommend replacement.
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[doublepost=1518730097][/doublepost]That’s what’s so maddening.
They are instructed not to act. So I highly doubt if your engineering with give you a go.
[doublepost=1518730165][/doublepost]And if you wanna contact law enforcement you should do it fast. It takes them weeks to do stuff. They’re gov. They’re slow.
But I don’t think they’ll offer you a refund as I asked for that already and was told 14days, software.
My reply: “we’re investigating bla bla bla”
“We do not recommend replacement.
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And if they do so, I’ll need you to give me a shoutout...
[doublepost=1518730097][/doublepost]That’s what’s so maddening.
They are instructed not to act. So I highly doubt if your engineering with give you a go.
[doublepost=1518730165][/doublepost]And if you wanna contact law enforcement you should do it fast. It takes them weeks to do stuff. They’re gov. They’re slow.
But I don’t think they’ll offer you a refund as I asked for that already and was told 14days, software.
No version of iOS to-date has helped at all. I am running 11.3 beta and no improvement.
I lost hope of my problem, the first one. I still think that my type of problem is due to the vibration that the sound causes in the protection grid in high volume. I am afraid to change the device and get a worse one, since I am seeing the amount of people complaining about the problem.
I was doing that test of putting the nail in the protection grid in sounds that generate the distortion and to my surprise the distortion occurred, that is, it really is a software failure. WhatsApp audios quite often distorcion this two-pin for maximum volume up to maximum volume. It looks like the speaker is wet. This is the feeling.
My device has the latter issue, really bad speaker clipping.
Regarding exchange, it's worth a try but often the replacement has the same issue.
These are major issues IMO.
I just make a call with speaker free and when I put the fingernail or finger lightly on the protection grid the distortion stops. I do not know what to think anymore.
I would so much like to open this phone in order to test the speaker blowing free without any grid or housing 
I would so much like to open this phone in order to test the speaker blowing free without any grid or housing
Same here!
[doublepost=1518830351][/doublepost]I have tried to send messages to YouTubers that disassemble devices informing of the problem we are having. YouTubers like "EverythingApplePro", but to no success.
Yes. The issue spreads and even per the Apple Tech it eventually negatively affects speakers.