Hey guys, i’m following the thread since the beginning and i share with all of you what is it to paid 1300+€ for a lot of quality defects for this X version (earpiece crackles, pink edge OLED, dust in camera, side buttons not aligned/pushed halfway..).
I’ve the X since day one (preorder) and the « crackles » (not or few clipping / i've tested Night Sky with only one clip coming up with my last X) since the beginning, this was my first reason to ask for a replacement so the earlier production was affected despite what is said above:
- I’ve made like 9 replacements from November to February with the Silver version (Feb was still a late December prod so i know why now they cut off by half their supply orders ahaha) in two different AppleStore (France)
- Only one on the 9 had almost none of the issue but still had
- A friend of mine have the same issue with Space grey, Genius Bar changed the screen linked with the earpiece = still the issue and even worst.. in a different big city.
- For my last, i have a perfect OLED screen but dust in camera and i have to polish the steel (scratches after the opening..). I have decided to let it go because this is cleary a « Beta » iPhone and Apple Q/C is going down (also had a bad experience with the Macbook Pro Retina 2017 with light leaks around the display for 4000€.. / 5 replacements on 6 months for nothing good so far and a lot of talk with AppleCare/Engineers in the void).
- I’m running the iOS 11.3 beta 3 with no improvement.
- The issue is coming in 80%+ sound in native/tierce applications and calls..
- Still hope this a software issue with bad balancing in the frequencies
- I think seriously that all the iPhone X have the issues but 10% people are more sensitive to it (Techies, Geekies, Creatives who have a sense of details..)
- I'm buying Apple products since 2009 with few issues but this time.. i don't know what to say.. that is hitting my customer experience from this brand, the "Wow" is gone.
- Everyone will agrees that if Apple recognized the problem and made the changes / repair on a case-by-case basis with resolution and tracking of the problem, this topic would not even exist. Except that today with bad-buzz websites, the "always more/clickbait" from social networks to relay false information, the brand wants to avoid at all costs bad com especially with the last event of the batteries.
- Only a class action (US) or in EU (more difficult to set up, but what is good in the 2 years warranty of European conformity is that since 2017 it's up to the manufacturer to prove that there is a defect and not the consumer to provide an expertise of the manufacturing defect) could change the way of our claim..
- But for now, we've to wait for the next iPhone generations and hope all those issues of Q/C will be finished.
Today, Apple relies on the notoriety of their products and their ecosystems to hide these defects with a population that follows a trend. But the day or it will not be the case anymore, we (the 10%) who are the pillars of the brand, we will not be there for her anymore.. Apple can pull on the cord a moment but not indefinitely with the customer loyalty.
That will be all. I won't be an ambassador of the brand anymore for now.
