Time to grab your camping gear.
Yes but mine was due to an AT&T issue that I was partly to blame for. I didn't see the 'reservation' screen really and blew past it trying to complete an order. I did eventually at 1:40 or so. I also finished the 'reservation' later that morning. This apparently caused AT&T to vapor lock and hold up my upgrade eligibility. Apple cancelled the order with the later delivery but things were still stuck on AT&T's side. This evening mine slipped to 11/15-11/24. I wish I could get the phone Friday but mid-November is still better than post-December. Hang in there! We might get bumped up a bit.
Yes but mine was due to an AT&T issue that I was partly to blame for. I didn't see the 'reservation' screen really and blew past it trying to complete an order. I did eventually at 1:40 or so. I also finished the 'reservation' later that morning. This apparently caused AT&T to vapor lock and hold up my upgrade eligibility. Apple cancelled the order with the later delivery but things were still stuck on AT&T's side. This evening mine slipped to 11/15-11/24. I wish I could get the phone Friday but mid-November is still better than post-December. Hang in there! We might get bumped up a bit.
It was going to be a going away present for myself lol.
Exact same boat here. Was on the phone with Apple and ATT for over 3 hours today trying to find out why. From what I learned there is a very small group of people that the system did not process the upgrade eligibility and the orders could not be completed in time for a 11/3 shipment window as originally promised. I had to call ATT and get escalated to have the issue corrected. But even after doing that I still got bumped back and have to wait for an Apple supervisor to call me back.
Very upsetting and also the percentage of people affected by this odd issue is extremely small so most phone reps do not know what to do or tell you.
The outcome... we are SOL for a 11/3 delivery. Just going to have to wait until the 17th-24th and hope they upgrade shipping for those of us once the issue is fixed.
Im leaving for training on the 24th and will be gone for several months, so for me, not getting the phone within a few weeks means I basically wont see it until well into next year when I come home. Really sucks
Mine was squared away too -- I even paid my bill a few days early to make sure I was at $0 just in case. What I was told by Apple was that it could take up to 24 hours for AT&T to release my eligibility. Prior to that all that Apple could say was "Contact your carrier" and when I would call AT&T they said "We have no idea what they are talking about. We see a pending upgrade for your phone and since you ordered through Apple we don't have any more information on it." I spent all of yesterday on the phone with both of them only to get bumped today. Hoping I get lucky but on the phone with Apple this evening I asked if there was any chance of a delivery Friday and she was at least honest and said that she was pretty certain I would not get the phone Friday.
Exact same boat here. Was on the phone with Apple and ATT for over 3 hours today trying to find out why. From what I learned there is a very small group of people that the system did not process the upgrade eligibility and the orders could not be completed in time for a 11/3 shipment window as originally promised. I had to call ATT and get escalated to have the issue corrected. But even after doing that I still got bumped back and have to wait for an Apple supervisor to call me back.
Very upsetting and also the percentage of people affected by this odd issue is extremely small so most phone reps do not know what to do or tell you.
The outcome... we are SOL for a 11/3 delivery. Just going to have to wait until the 17th-24th and hope they upgrade shipping for those of us once the issue is fixed.
Im leaving for training on the 24th and will be gone for several months, so for me, not getting the phone within a few weeks means I basically wont see it until well into next year when I come home. Really sucks
I was thinking the same thing as I was typing it out -- my delightful obsessiveness with this event every year saved me a lot of frustration. Hopefully there will be a survey of some kind and I'm considering an email to Tim Cook but I want to see how things go first. I'm working with someone right now to get it resolved and I don't want to go over anyone's head and get their cage rattled while they're doing what they can for me (and that's not to imply I can pitch Tim Cook out of his barcalounger with an email...). I was told all day yesterday "you have a confirmed delivery date for Friday and we're going to do what we have to to make that happen."
