iPhone X: Using Apple Pay With Face ID

[shabagiuly]

The easiest way I found to get it to work first time is by authenticating before you put it next to the terminal.

Watch the official video about Apple Pay, it is designed to work that way.

 

[caesarp]

Sorry, with touch unlock by the time I pull the phone out of my pocket and my thumb brushes the touch sensor I just need to tap and done, I don't even look at the screen because it makes a success tone if it worked. This is on Android where I don't even need to fire up the Android Pay app. I still don't see how Face ID is "just the same as" either the Apple Pay or Android Pay mechanisms using touch unlock, this seems like an article full of contrived denial of a more convoluted process by a fanboi.

Sure, people will get used to the Face ID process, people will also get used to $1500 cellphones eventually, but the process adds more time and more steps involved then need be for the sake of Apple touting a feature not one single iPhone user has ever requested and solves a problem that never existed. Getting used to something eventually does not mean it was something good to implement in the first place and having any kind of a learning curve is usually the antithesis of what good industrial designers try to accomplish.

Face ID for retail payments is simply a regression in good UX and everybody knows it except all tech bloggers falling over themselves trying to make it sound like its an improvement, or at least comparable to touch id experiences.

As a user of Apple Pay with touch ID and a user with Face ID (I have no clue about Android) - I can say that the process is equally good if not better with Face ID. With touch ID you were authenticating at the reader, with an awkward pause, or perhaps you, oops, activated siri by accident, or your finger was wet or greasy. Now, with Face ID, since you authenticate first, it actually seems to go smoother. Since you don't hold your phone to the reader UNTIL its all set. With TouchID there was a little awkwardness in the wait to authenticate and the way you had to hold your phone from the bottom.

 

[dfstock]

Mind blown.

 

[purplehaze0]

Straight forward enough

 

[WhiteHawk]

For people complaining about failures, doesn't it learn over time? Touch ID worked for me about 50% of the time when I first got it. Now years later I'd say it's 99% reliable. Unless my hands are dirty or I just got out of water. But even then I find that it learns and is better than before.

Maybe I’m wrong, but I’ve never heard anything about Touch ID learning anything over time.
[doublepost=1511311276][/doublepost]

Sometimes I trigger a purchase on the iPhone, not actually wishing to make the purchase. The dialog pops up, inviting me to authenticate with my fingerprint. I look at it, think better if the transaction, and cancel it. With FaceID, this won't work. Just looking at the dialog will constitute consent. That seems problematic to me.

That’s not how Face ID works, you have to double tap side button to confirm.
[doublepost=1511311495][/doublepost]

There likely will be. I suspect this is an intermediate step towards something more instantaneous. The swipe up after unlock is a similarly slower process.

I really don’t understand why people are having trouble with this, you do not swipe up AFTER unlock, just swipe up, do not wait.
[doublepost=1511312066][/doublepost]

As a user of Apple Pay with touch ID and a user with Face ID (I have no clue about Android) - I can say that the process is equally good if not better with Face ID. With touch ID you were authenticating at the reader, with an awkward pause, or perhaps you, oops, activated siri by accident, or your finger was wet or greasy. Now, with Face ID, since you authenticate first, it actually seems to go smoother. Since you don't hold your phone to the reader UNTIL its all set. With TouchID there was a little awkwardness in the wait to authenticate and the way you had to hold your phone from the bottom.

Right on, exactly my experience too.

 

[koruki]

FaceID is horrible, prefer TouchID, notch is ugly.

*goes into Apple store walks straight pass new iPhone 8 and 8 plus with same camera system, processing power, TouchID and no notch to buy iPhone X for even more money*

 

[Sinequanon83]

I'll never for the life of me understand why so many people think it's a burden to have to look at your phone for a half second to authenticate Face ID. Like if that's the level we're talking about I'd say it's probably a success.

 

[anoobis]

[doublepost=1511325834][/doublepost]

I'll never for the life of me understand why so many people think it's a burden to have to look at your phone for a half second to authenticate Face ID. Like if that's the level we're talking about I'd say it's probably a success.

Yeah - why would we be unhappy to go the wrong way in innovation. Everything should take longer and longer to do.

We're too rushed in today's society. I hope the next evolution of FaceId requires double click, facial recognition, and also you have to make a certain face.
[doublepost=1511325942][/doublepost]

As a user of Apple Pay with touch ID and a user with Face ID (I have no clue about Android) - I can say that the process is equally good if not better with Face ID. With touch ID you were authenticating at the reader, with an awkward pause, or perhaps you, oops, activated siri by accident, or your finger was wet or greasy. Now, with Face ID, since you authenticate first, it actually seems to go smoother. Since you don't hold your phone to the reader UNTIL its all set. With TouchID there was a little awkwardness in the wait to authenticate and the way you had to hold your phone from the bottom.

Yup - no awkward pause while you look at your phone...it takes less time than not having to look at the phone.

You're right too about my finger just being super greasy and wet. I don't know why - it is just not dry like normal fingers...a real problem I always have.

If you only could pre-authenticate with TouchID ... I wish that was clarified on the first page of this thread. Was it?
[doublepost=1511326269][/doublepost]

FaceID is horrible, prefer TouchID, notch is ugly.

*goes into Apple store walks straight pass new iPhone 8 and 8 plus with same camera system, processing power, TouchID and no notch to buy iPhone X for even more money*

"walk pass" ... really?

 

[JulianL]

You can doubleclick while its in your pocket -- your choice. You still need to glance at it to face ID authenticate. I don't think doubleclicking in the pocket really saves any significant time.

It's got nothing to do with speed, it's about minimising the chance of dropping the phone in a crowded environment such as a rush-hour commute by ensuring that once the phone is taken out of the pocket all fingers can be positioned solely to maximise the security of one's grip without having to worry about double-clicking any more buttons. It's probably not such a big issue with FaceID because the power button is pretty much where one would grasp the phone anyway but for TouchID it can significantly compromise the security of one's grip to hold the phone such that a finger is over the home button and that's not a great idea when one is being jostled on all sides by hundreds of people trying to get through ticket barriers.

 

[Nuvi]

I was on vacation in Stockholm and Helsinki the week that ApplePay went live there. Both Sweden and Finland have used contactless for years and almost every place I went was equipped with the NFC readers. I quickly learned to not ask about ApplePay...since it was so new, they hadn't really heard of it. When I did ask I even had a few say they didn't take it. But if I said "contactless" they knew exactly what to do on the register and were surprised to see me use my phone (and especially amazed if I used my watch).

They have had the opposite problem as we have in the States. All of their retailers are "contactless" ready, but until recently none of their banks allowed cards to be loaded into ApplePay. Here almost every bank lets us load our cards, but not enough places accept it. Although I have seen more and more places coming on board in the last few months.

Now that Nordic countries have Apple Pay it’s pure bliss for the users. You really don’t need the plastic anymore. Let’s put it this way, almost every single place accepts contactless payments including Apple Pay (must be 99% or so). You don’t even have to say that you want to pay with contactless. Just stick your device to the reader and you’re done. However, many of the self service gas stations don’t have contactless so there’s that. Even they are updating their card reader systems, so in a year or so there is really no reasons what so ever to carry the plastic (other than running out of battery power). Anyway, during the last month or so I haven’t used my physical payment cards at all. Every single payment has been with Apple Pay.

 

[azing]

I've been using Apple Pay since it was released in the UK and now use it for almost all of my card purchases.

As much as I love my iPhone X, I can't deny that Apple Pay was quicker with Touch ID. Being able to pull it out of my pocket and rest my thumb on the reader and hold near the terminal was super quick. The process with the X is slowed down by the double-click of the side button.
The first time I used Apple Pay on the X I thought I'd try activating Apple Pay by holding it near the card terminal hoping that it could then read my face (the card terminal was at a fair height so it could have read my face fine) and I wouldn't have to double-click but it turns out I still had to.
Since pre-authentication is possible using both Touch ID and Face ID you can't really use it as an advantage for the X.

 

[caesarp]

It's got nothing to do with speed, it's about minimising the chance of dropping the phone in a crowded environment such as a rush-hour commute by ensuring that once the phone is taken out of the pocket all fingers can be positioned solely to maximise the security of one's grip without having to worry about double-clicking any more buttons. It's probably not such a big issue with FaceID because the power button is pretty much where one would grasp the phone anyway but for TouchID it can significantly compromise the security of one's grip to hold the phone such that a finger is over the home button and that's not a great idea when one is being jostled on all sides by hundreds of people trying to get through ticket barriers.

I've used the tube in London with touch ID a couple years ago -- not Face ID yet. But FaceID would definitely be more physically secure, since you grip the phone more securely on both sides when doubleclicking and authenticating, then holding to the reader.

 

[mrklaw]

I've been using Apple Pay since it was released in the UK and now use it for almost all of my card purchases.

As much as I love my iPhone X, I can't deny that Apple Pay was quicker with Touch ID. Being able to pull it out of my pocket and rest my thumb on the reader and hold near the terminal was super quick. The process with the X is slowed down by the double-click of the side button.
The first time I used Apple Pay on the X I thought I'd try activating Apple Pay by holding it near the card terminal hoping that it could then read my face (the card terminal was at a fair height so it could have read my face fine) and I wouldn't have to double-click but it turns out I still had to.
Since pre-authentication is possible using both Touch ID and Face ID you can't really use it as an advantage for the X.

agree completely. This doesn't mean FaceID is a disaster - we're talking something being really convenient, and something else being really, really convenient. I think its fair to point out that it is objectively not as good as TouchID for payment though.

Touch ID - you can pre-authenticate with a double click, then tap to pay. You can also rest on the terminal with your thumb/finger and pay in one movement.

FaceID - you can pre-authenticate with a double click, then tap to pay.

 

[mnsportsgeek]

Do people actually use the double tap on older iPhones to activate Apple Pay? The phone will automatically activate Apple Pay if you just put it next to the terminal. Seems pointless.

This seems like a step backwards on the iPhone X. Now I actually have to think about activating Apple Pay before I use it.

 

[JulianL]

I've used the tube in London with touch ID a couple years ago -- not Face ID yet. But FaceID would definitely be more physically secure, since you grip the phone more securely on both sides when doubleclicking and authenticating, then holding to the reader.

Exactly. I agree completely. When I do switch to FaceID I think I'll still do the double-click in my pocket just because I've got used to doing that with TouchID. I also always glance at my phone on its way to the NFC reader to check that I didn't double-click the home button too slowly and that it really is in pre-authorised mode when it comes out of my pocket so I'm hoping that quick glance will do the FaceID authorisation in which case I won't need to change my current TouchID habits at all.

 

[tmiw]

Do people actually use the double tap on older iPhones to activate Apple Pay?

I do. I find it faster than having the phone activate on its own.

 

[Juggernaut99]

I had never used the double tap to activate Apple Pay on any of my phones, always just held it up to the reader and then used TouchID with very few problems. Since getting an 8+, the transaction is always freaky fast.

I made two purchases in my local Apple Store this week, and for both, I had to double tap to pay with Apple Pay. Never had to do that anywhere before. I even asked the employee I was working with the second time, who was like, "that's how it's always been" (which does not match my experience). Now I'm at least 10% sure that Apple is forcing you to do it that way so that nobody with the X feels like their experience is worse than those with TouchID phones.

It's not like it's some big hardship to double tap the home button, but going from a two-step process to a three-step process seems like a small step back.

 

[lordofthereef]

Thanks Anyone knows what happens if we open the Wallet app before ? Do we still need to double click the button?

Yes, you do. Again, I imagine this is to fully prevent accidental validation. You wouldn't find your finger on the home touch ID once you have opened the app, but your face will be in front of the screen as pretty much a given.
[doublepost=1511393100][/doublepost]

Can someone please explain to simple old me what the problem is either way?

If faster and more convenient; How much faster is it really?
If it's slower and more cumbersome; how so really?

Don't try and kid me that your time is 'oh so important' that 5-10 seconds either way, regardless of which side of the fence you fall on, is some huge deal-breaker for you.

I have a feeling each side is just splitting hairs at this point.

It's not really about time. I saw a guy fumbling with his phone in front of me at Wegman's today. He couldn't get the thing to work (I am unsure which model it was but it was not an X) and so he pulled out his card.

One scenario I often find myself in is holding my son in one arm and trying to pay with the other. If I have to set him down, I may as well get my card out. I can reach the wake/lock/siri/apple pay button (lol damn that thing has a million uses now huh?) with one hand, but that may be cumbersome for some?

If I had to guess, It's a little bit of complaining for the sake of complaining, but then also, being unhappy with adding steps to a process that worked perfectly fine without those steps before (on non-face ID devices anyway).

Anyway, I find faceid authentication to be much faster than pulling out a card, putting the chip in (half the time I get a chip read malfunction now anyway), wait for things to read, then finally enter a pin. Should get even better if they stop requiring a pin. I am not sure what it is but McDonald's is the only place I have found that doesn't require a pin.

 

[koruki]

[doublepost=1511325834][/doublepost]

Yeah - why would we be unhappy to go the wrong way in innovation. Everything should take longer and longer to do.

We're too rushed in today's society. I hope the next evolution of FaceId requires double click, facial recognition, and also you have to make a certain face.
[doublepost=1511325942][/doublepost]

Yup - no awkward pause while you look at your phone...it takes less time than not having to look at the phone.

You're right too about my finger just being super greasy and wet. I don't know why - it is just not dry like normal fingers...a real problem I always have.

If you only could pre-authenticate with TouchID ... I wish that was clarified on the first page of this thread. Was it?
[doublepost=1511326269][/doublepost]

"walk pass" ... really?

sorry dont know what you're asking.. missed sarcasm?

 

[JulianL]

Do people actually use the double tap on older iPhones to activate Apple Pay?

Definitely. I've never done it any other way. It means that when I present my phone to the card reader I can grip the phone securely with a full hand grip on both sides rather than holding it at the end so that my finger can be on the TouchID sensor. It makes me feel that my phone is far safer and I'm less likely to drop it doing it that way.

 

[bruinsrme]

FaceID is horrible, prefer TouchID, notch is ugly.

*goes into Apple store walks straight pass new iPhone 8 and 8 plus with same camera system, processing power, TouchID and no notch to buy iPhone X for even more money*

Damn you, were you stalking me

 

[amegicfox]

soon the iPhone will ask you to undress to authorize and I bet some people will say that's great because Tim Cook told them to

 

[I7guy]

Exactly, they have to add new features every year to "look good" for shareholders.

iPhone 6 was probably the best - touch ID, headphones, etc.

iPhone 7 and 8 are the same

iPhone X is the same but adds 1cm of screen, and Face ID (which should count as negative points because we lose touch ID)

Apple seems to be looking good to shareholders and customers. iphone 7 and 8 are not the same, except for the physical dimensions. But to each their own opinion.

And iphone x is not the same either. But if this logic is to be applied equally. Samsung galaxy 6,7,8 and note 7 and 8 are all the same as well.

 

[dauthiatull]

the extra time it takes to pre auth using face id is a good thing. it makes you slow down. that gives you time to actually look at the payment terminal and check if you are being charged the right amount.

I have seen many people just jam their phone/card on the thing to activate it as soon as its ready and Im glad Im not one of them.

more than once they have entered the wrong amount and I dont want to go through the hassle of getting it refunded.

last time they punched in 50 somthing for a 5 dollar purchase.

always look before you tap.

 

[bruinsrme]

Extra time?
Are your cashiers that fast that the extra time is holding up the line or taking you away from something else?

I’ve used it countless times. I have to be the luckiest person in the world because it seems by the time I go to double tap the phone is waiting on me.

I have an iPhone 7+ sim free available. Pm we can swap that and cash for an X