As of now, in my eyes, it appears that most of the iPod touches (sp?) out there have some sort of problem. So it's for that reason I cancelled my online order - I don't want to have to call apple, send it back, etc, it's a big headache (those who have done it before will probably agree).
I don't want to buy at my local apple store because I don't think it's right to have to "prove" that there's a problem with it. At Future Shop, if you say there's a problem with it, they take it back. I worked at FS this summer, and while the company isn't perfect (What company is?), what I do think they have is that they (often) provide great customer service.
I bought a laptop there a few years ago (around 5), and it was really great, except that in the 2nd week of usage, I noticed that the floppy drive wasn't working (yeah, go ahead and laugh - it had a floppy drive!).
So I go back to FS, and I go to the customer service counter, and although I was waiting in line for a bit (whatever), once it was my turn, I simply said the floppy drive doesn't work. She offered me either a full refund, or an exchange, or another model. I asked for an exchange. They called the technician over and he just wanted to make sure everything was in the box and that nothing was missing/scratched. Then, they called a salesman over to go get my a new one. And that was that.
This summer though, they changed it a bit - now the technician sometimes opens up the ram/hd bay to see if the customer took any of it out before trying to return it. But the exchange process is pretty much the same.
In fact, I sold someone a MacBook once. As salesmen, we get to keep track of our sales/returns (obviously returns mean that we didn't satisfy the customers need enough, so our ranking would go down a bit). But it just so happened that instead of me finding out he returned it in the computer, I saw him come back in person because his macbook wasn't working well, he said it was overheating and that it was much louder than his friend's ( I was standing there at customer service while this happened). Simply enough, I went to get him a new one and he was off. He never came back after that.
What happens when I try and return a MacBook?
This happens.
That being said, I now laugh at Apple's return policy.
I know that if I buy my iPod Touch from FS and that if there's even one single dead pixel, I won't have to call the corporate office in order to get a replacement.
FS and BB have many problems, but so does Apple, both in terms of QC and customer service. And in my case, I'd rather deal with FS's and BB's rather than with Apple's.
well anyway i do not have this problem with the black screen my Mom and my brother both got the iphone the second it was released and my screen looks just as good as theres playing the same videos side by side i have been trying to snap a picture but i keep grabing to much glare i will try to get some when i get home tonight. 
