I might also bring this thought up as the basis for speculation over Apple's decision of how to view their pro users:
I think there is a parallel looking at the fate of the American car industry that has ignored what the market had wanted for years. Eventually when a car buyer switches brands over neglect and being frustrated and angry with a company's product - when that buyer is happy with the new brand that he has purchased, that person will never return - he'll tell everyone how unhappy he was and how happy he now is with his new purchase. Of coarse he'll overstate, or believe that what he has just puchased is so much better - becasue most will rationalize the brilliant decisions that they made.
Multiply this by countless thousands of users and you'll have a sudden loss of sales that you might never recover from. A burned user will not return unless they are also unhappy to the new brand they've bought into.
Apple's star is rising now in gross revenue - but neglect the pro users and their customer satisfaction and those numbers could suddenly reverse dramatically. It took a long time for the car industry's demise, but all the warning signs were there. It might have happened on a slower time frame because people keep their cars much longer than computers.
Apple doesn't have the luxury of time if they fumble the ball on this one.
Mike
p.s.
If Apple is truly putting less and less resources into the pro segment of their business - for the life of me I wouldn't understand why they would risk their brand's "cutting edge" preception by neglect. If it is a financial decsision - that doesn't make much sense when they are sitting on so much cash in the bank. It is not like they are always making huge dividend payouts to the stockholders. It is more like the management is dipping into the stock option trough at the shareholder's expense. But the actual cash on hand is accumulating.
The money is there - and there is no reason to not spend a fraction of it to maintain their premier position of "precieved" quality.
Exactly- when someone like me (who's used Macs since the IIe) is talking about building a hackintosh, something is wrong. I'm not the only person who feels this way- far from it. Brand loyalty only goes so far. Apple has also missed out on the netbook market. I know a lot of people who've gotten Dells and just thrown Mac OS on them or just simply put up with Windows. They got sick of waiting, so they got something else.