Jet Black, Machining Irregularities?

[snsking]

Here's a picture of this very same "issue" on my phone. Not sure if it's a defect or if it's supposed to be this way. My dad received the same phone as me but is not available for me to compare to at the moment. I called Apple nonetheless and sent pictures to a senior advisor who is going to look into the issue. Not really a huge concern for me but if it turns out to be a defect, I at least want it documented so I can get it replaced later on down the line.

What mainly concerns me is that the iPhone gives the illusion that those are user-created scratches/dings. As one user posted earlier, Apple insisted that the user must have created that damage. Imagine a year from now how it'll look, typically with some more wear and tear. If I decide to sell it, those imperfections will definitely affect the resell value. Not only that but I paid for a new phone and it doesn't look like this should have passed quality control in the first place. But if they are all designed to look like that then there's nothing we can do and I would probably end up swapping it out for a matte black. I can't justify keeping a 869.00 phone with imperfections like that

 

[bizack]

That's the thing, it isn't that noticeable in low light conditions. But in direct light, its extremely noticeable. Its like having a bunch of 3M on the side of the phone, at least in my case. Right now the options being provided to me are to return the phone. It seems no store has stock to exchange it for a new one, and Apple support claims they can't expedite a new one either. I am awaiting to hear from a supervisor who can hopefully correct the issue, as mine suffers from the that odd hiss as well.

So weird that this many people have this on their 7+. I'm in contact now (executive relations) and seeing what they can do. Will swing by the Apple store and checkout the 7+ JB phones and see if they have this problem as well (I don't ever recall seeing this, but then again I didn't notice it on my phone at first).

 

[Knowlege Bomb]

Here's a picture of this very same "issue" on my phone. Not sure if it's a defect or if it's supposed to be this way. My dad received the same phone as me but is not available for me to compare to at the moment. I called Apple nonetheless and sent pictures to a senior advisor who is going to look into the issue. Not really a huge concern for me but if it turns out to be a defect, I at least want it documented so I can get it replaced later on down the line.

I REALLY don't mean to rain on anyone's parade but that looks terrible.

I wouldn't hesitate for a second on getting that replaced.

 

[DUIduckSAUCE]

My 256 att 7 plus delivered Saturday has this issue

 

[ohms12]

Ouch, that does indeed look terrible!

To those with the issue - have you checked which build week and factory your phone was made?

 

[imagineadam]

Wow that would drive me up the wall! I'd definitely have them fix it.

Great now I have more anxiety as I patiently await my JB 4.7 iPhone 7! All I was really worried about is the LCD lottery but now the case may be a lottery too!! Yikes!

 

[Ron21]

without a doubt, return it.

 

[JayLenochiniMac]

Does anyone have a standard 7 in JB that suffers from this issue? Mine doesn't and so far, all the affected units seem to be the Plus?

 

[snsking]

If I can not get a replacement before the 14 day return period, I will be returning it and exchanging it for a matte black. At least for the time being. If your phone has this flaw, please post pictures so we can compare

 

[MacTechnics]

If I can not get a replacement before the 14 day return period, I will be returning it and exchanging it for a matte black. At least for the time being. If your phone has this flaw, please post pictures so we can compare

matte black FTW!

 

[nawoo]

Jet black might actually be a collectors item in the future, if Apple decides to scrape it after a year.

 

[Kevsta26]

I took these in some moderate indoor light. It's certainly more apprent in person and under direct outdoor light, but you can still tell I have the same thing.

 

[snsking]

I took these in some moderate indoor light. It's certainly more apprent in person and under direct outdoor light, but you can still tell I have the same thing.

Yup pictures don't seem to do it justice, but yours is also very apparent. I'm not exactly sure what's going wrong with these rear casings
[doublepost=1475039187][/doublepost]If anyone gets a resolution from Apple, please update the thread. I have a case open regarding the irregularities and the hissing from the processor. I am not sure that they will be able to supply me with a jet black on time, but should anyone else get it resolved remember to post so we know what's going on

 

[Sergio127]

Probably, never said it would happen. Just like the idea.

It might never happen but this is a very interesting read about ceramic in a possible future iPhone https://www.quora.com/What-will-the-iPhone-8-be-made-of

 

[Steve686]

Wretched job.

 

[GaryLiao]

I have this on my 7+ JB as well. I don't think this is really an issue unless your bezel is noticeably rough to the touch. This just seems like small machining marks that aren't polished as part of their whole magnetized fluid thing which only seems to polish the backside.

 

[lpuniverse]

I took these in some moderate indoor light. It's certainly more apprent in person and under direct outdoor light, but you can still tell I have the same thing.

It's not a big deal imo

 

[Kevsta26]

It's not a big deal imo

I agree. I think it actually makes it look more interesting. Plus, I'm returning the phone to upgrade again next year so it's not a big deal.

 

[Ries]

Sure... great scratch resistance.... but drop it once and watch it chip!

Not true, ceramics can be very durable (depending on how it is produced), more than metal. It is used for hip-replacement prosthetics. If they choose the right "version" of it, it will be virtually unbreakable under normal circumstances (like dropping it).

 

[lpuniverse]

I agree. I think it actually makes it look more interesting. Plus, I'm returning the phone to upgrade again next year so it's not a big deal.

I have the same opinion! It gives the iPhone an extra shiny look. I think nearly every JB model has this, the one has this more then another. I think this isn't an issue. The hiss is a real issue, because it affects the mic on videos.

Maybe for some people it's disturbing but if you can't live with this, I think you will have a very complicated and hard life.

 

[MacTechnics]

Here's a picture of this very same "issue" on my phone. Not sure if it's a defect or if it's supposed to be this way. My dad received the same phone as me but is not available for me to compare to at the moment. I called Apple nonetheless and sent pictures to a senior advisor who is going to look into the issue. Not really a huge concern for me but if it turns out to be a defect, I at least want it documented so I can get it replaced later on down the line.

You probably just scratched the back on that envelope, lol.

 

[Talkingtoaster]

Mine was scuffed where the screen wrapper was rubbing on the top edge antenna line.

Also the edge around the home button is sharper to the touch on one side and smoother on the other. Minor but very annoying.

 

[MacTechnics]

Mine was scuffed where the screen wrapper was rubbing on the top edge antenna line.

Also the edge around the home button is sharper to the touch on one side and smoother on the other. Minor but very annoying.

Jet Black was a great idea but it was poor execution. SMH.

 

[Talkingtoaster]

Jet Black was a great idea but it was poor execution. SMH.

I agree in one way but disagree in another. The edge of the home button could be on any phone not just JB. The slight scuff yea thats down to the finish. But otherwise I dont have a mark on it yet, BUT i baby my stuff, im way too anal about it, which I hate tbh.

 

[chabig]

I think that is normal. In order to show it in a picture, the OPmhad to arrange the phone just so in relation to the light source, and zoom in pretty close. In ordinary use it will never show or be noticeable. I've had my 7 Plus for eleven days now and didn't notice until I read this thread. Yep--mine has the same look, but as I said, only if I look very closely and set the lighting just right. Plus, I have the phone in a case and am not concerned at all.

You could show the phone to ten random people, and if you didn't say anything, not one would notice anything other than a beautiful device.