Judge Dismisses Android-Switching iMessage Lawsuit Against Apple

[OTACORB]

It does not appear to be an iphone issue. I switched almost two years ago and most if not all of the people I know have new iphones since then. Some have gone through several but the problem persists. So it appears to me to be an issue with contacts.

It's an issue of how message are routed once you start using iMessage. If the person contacting you has an iPhone and sent you previous messages, the system will continue to try to send that route until they are completely removed from the messaging app. I've even had people tell me they've had people totally delete there contact and and then re-add them. So the combination of deleting them from the messaging app, deleting the contact and re-entering it has usually always resolved the issue. YES, no one should have to jump through those hoops and Apple should resolve this. However, I really don't think this impacts nearly as many folks as some are trying to indicate here. It didn't deserve class action status for several reasons that have already been clarified in this thread.

 

[OTACORB]

You're going by the presumption that the customer is still the priority. As far as I'm concerned that ended 10-5-11.

Exactly, Apple is all about profit and anyone looking at them without blinders can see how greedy they are. 16GB base models...

 

[Max(IT)]

He he I explained to my girlfriend the difference also, "Green means all clear, message received " , "Blue means, message maybe received "

If my wife was able to understand, there's hope for the humanity.

If that's the case then why didn't your wife understand it? My wife understands the colors, but she is always asking me why her messages didn't go through, or why she isn't receiving messages. And she's using an iPhone with imessages and still has major issues. There is just no way to explain it to her other than the service is just inconsistent.

Actually my wife understood.

It's clearly explained in the Apple website.

Informations are easily discoverable nowadays, and all this rant about "poor ignorant users" are just an excuse.
I'm using iMessage since the beginning and still have to miss ONE.
And I changed several phones, iOS android and Windows involved

 

[kdarling]

In 2015 if google Mail or hotmail lost e-mails from apple users, these forums would be in melt down. iMessage lost correspondence to non apple users for years.

Indeed, it's astonishing that anyone would try to defend this as somehow being a longterm expected app behavior.

If it had been broken the other way around, preventing users from coming back to iOS, Apple would've undoubtedly fixed it as soon as possible.

--

It's all about the timeline. Just look at the recent brouhaha over some misreported ratings in Apple App Store searches via Google. That was also an obvious programming bug, which some also saw as advantageous to the company that created it.

Heck, within just a week or two of the Google bug being noticed, some Apple users/developers were wanting to claim class action status over it. The difference is, Google fixed that bug within weeks.

Apple knew about the iMessage bug from 2011 onward, and did nothing until finally pushed by lawsuit threats in 2014, after which they finally created a deregister webpage late in that year. And even that is still not reliable.

--

One possibility is that a fix requires an update on the iOS phone being used to send, that the user has failed to install the update. Has anyone ever noticed an iMessage fix listed in an iOS udpate?

 

[Fancuku]

How can people defend Apple on this? It's astonishing to me that one would defend this.
This was and still a real issue. I experienced it. Two years straight I couldn't send or receiver text to ios users when I went Android.

 

[wovel]

Whats the next step if it doesn't work? I turned off imessage a few days before I stopped using my iphone (I still have it and facetime and imessage are off). I used that website when it came out and just tried again (don't remember what it said back then but now it says Your phone number is not registered with iMessage) but still do not receive all of the group texts sent to me from iphones. I can repeat the issue 100% of the time. What now?

Admittedly this is a pain, but everyone in the group now needs to delete the group and start it over. It seems like iMessage only decides if a group should be iMessage or SMS when it is first created and does not re-evaluate the status of every user with every message.

Moving between iMessage and SMS is fairly seamless on individuals but members of a group changing is still a bag of hurt. Partly because end-to-end encryption requires everyone in the group to receive the messages in the same manner and partly because Apple hasn't bothered to add a check with every message or they found such a check to involve too much overhead.

 

[Robisan]

So does your wife not have any say in what type of phone she uses?

Thinking for yourself is against Apple's Terms of Service. By transitive properties that applies to spouses too.

 

[afpupclke]

Admittedly this is a pain, but everyone in the group now needs to delete the group and start it over. It seems like iMessage only decides if a group should be iMessage or SMS when it is first created and does not re-evaluate the status of every user with every message.

Moving between iMessage and SMS is fairly seamless on individuals but members of a group changing is still a bag of hurt. Partly because end-to-end encryption requires everyone in the group to receive the messages in the same manner and partly because Apple hasn't bothered to add a check with every message or they found such a check to involve too much overhead.

I get what you are saying but if I send a group text from my windows phone to a group of iphone users their phone will convert that text to an imessage when the iphone user responds. I know this seems like a minor thing but to me there is a huge distinction between messages that start as imessages staying imessages and texts that are then converted to imessages.

 

[MH01]

Haters, Apologists, geeks, fans, contributors and moderators , thanks for 2015 and if you celebrate xmas eve , enjoy !!! For the rest of you stay safe and looking forward to 2016 on MR!!!

I think MR should endorse a xmas style truce where people can get to know each other better. You might all have a lot more in common than you think.

https://en.m.wikipedia.org/wiki/Christmas_truce

 

[ViperDesign]

I had to come back to Apple because of this issue. Everyone in my family has iPhones, so when I left I never got group messages or at times individual messages even after I did what Apple tells you to do. This is a HUGE issue

 

[shareef777]

It may be user error, but Apple should make it easier for the non-tech savvy users, which make a large proportion of their user base, to be informed that they need to do so, or make the whole process easier for them. Even if you disable it before leaving, many users have still reported issues.

They DID make it easier. Google "unregister iMessage" and it's the first link to follow. As for still not getting messages, you can't fault Apple because people are sending to iCloud accounts instead of phone numbers. That's like I sent an email to your Yahoo address and I blame Google because it didn't show up in your Gmail inbox. If you're sending it to the wrong address there's nothing Apple could do about that.

 

[shareef777]

This judge is an idiot, considering this problem still isn't fixed. I forgot to turn off iMessage when I switched from my 6S to my new Nexus 6P and wasn't receiving any messages. The only reason I remembered to disable it after a few days was that all my iMessages were still going to my MacBook.


This wasn't common knowledge before it became a big issue.

Agreed, but that doesn't warrant a lawsuit. If this was the case EVERY SINGLE DEVELOPER would get sued when users hit bugs. Should email providers get sued when a legitimate message that was marked and placed into a spam folder?

 

[shareef777]

I'm American, and though I, or you, may not be lazy, Americans are indeed lazy and sue-happy. It's the coddled social engineering of entitlement, hand-holding and superiority complexes that plague our once great land.

I'm sorry, but you can't say a nation that ranks low in everything (life expectancy, intellect, average income, etc) isn't lazy.

And sue happy? "It's MY MONEY, and I WANT IT NOW!"

Hahaha!

My statement was supposed to say we ARE sue-happy (so yeah, I agree with you there).

But where are you getting your stats from? We're not rated low in any of those categories? Maybe lower then we SHOULD BE considering we're one of the most advanced/developed nations on the planet, but we're still not low. I'm sure you can find pockets within the country where we're low but that can apply to any nation. We ALL have a chance to prosper, but I agree that a majority don't take advantage of that. Why? Well, that's the ultimate question that our politicians don't seem to be interested in figuring out.

 

[afpupclke]

I had to come back to Apple because of this issue. Everyone in my family has iPhones, so when I left I never got group messages or at times individual messages even after I did what Apple tells you to do. This is a HUGE issue

And this is why I think its a feature and not a bug. Apple has done the math and figured they would make more money on people going back to iphone after not receiving their messages than they would ever lose from a successful lawsuit. Knowing they have a faithful legion of lackeys to blame the victims probably emboldens them too.

 

[\-V-/]

Agreed, but that doesn't warrant a lawsuit. If this was the case EVERY SINGLE DEVELOPER would get sued when users hit bugs. Should email providers get sued when a legitimate message that was marked and placed into a spam folder?

No, it doesn't. But everything seems to turn into a lawsuit these days. Like that moron that tried suing Bethesda cuz he plays Fallout 4 too much and it ruined his marriage or something. -.-

 

[kdarling]

I'm American, and though I, or you, may not be lazy, Americans are indeed lazy and sue-happy. It's the coddled social engineering of entitlement, hand-holding and superiority complexes that plague our once great land.

If you're talking about the sense of entitlement that young people have, I agree.

But then, EVERY generation has said that the next generations were lazier than they were

 

[spinedoc77]

If my wife was able to understand, there's hope for the humanity.


Actually my wife understood.

It's clearly explained in the Apple website.

Informations are easily discoverable nowadays, and all this rant about "poor ignorant users" are just an excuse.
I'm using iMessage since the beginning and still have to miss ONE.
And I changed several phones, iOS android and Windows involved

Lol this entire forum is based on consumers being morons. Everytime I hear someone defend iOS versus windows I get that. But my point wasn't about your wife understanding text message colors, but rather understanding why some people did not receive her text messages, or why she was not receiving text messages. This is the ordeal I have to go through with my wife, my mother, etc all the people who aren't technologically oriented and don't understand why the technology just doesn't work.

 

[Wondercow]

They DID make it easier. Google "unregister iMessage" and it's the first link to follow. As for still not getting messages, you can't fault Apple because people are sending to iCloud accounts instead of phone numbers. That's like I sent an email to your Yahoo address and I blame Google because it didn't show up in your Gmail inbox. If you're sending it to the wrong address there's nothing Apple could do about that.

You don't seem to fully understand the issues here. The self-serve website doesn't work for everyone; there are, apparently, many who have used it to no avail. Also, contacts are sending messages to the affected person's phone number, but Apple's servers think the recipient is still on iOS so tries to send them as iMessage instead of SMS. People can certainly blame Apple for that.

 

[MH01]

Indeed, it's astonishing that anyone would try to defend this as somehow being a longterm expected app behavior.

If it had been broken the other way around, preventing users from coming back to iOS, Apple would've undoubtedly fixed it as soon as possible.

--

It's all about the timeline. Just look at the recent brouhaha over some misreported ratings in Apple App Store searches via Google. That was also an obvious programming bug, which some also saw as advantageous to the company that created it.

Heck, within just a week or two of the Google bug being noticed, some Apple users/developers were wanting to claim class action status over it. The difference is, Google fixed that bug within weeks.

Apple knew about the iMessage bug from 2011 onward, and did nothing until finally pushed by lawsuit threats in 2014, after which they finally created a deregister webpage late in that year. And even that is still not reliable.

--

One possibility is that a fix requires an update on the iOS phone being used to send, that the user has failed to install the update. Has anyone ever noticed an iMessage fix listed in an iOS udpate?

Your spot on. very well put, and well summarised.

 

[Winni]

Just takes a search of MR or any search engine, to realise this was a quite big issue. So how come the judge saw it as a non issue ? Seems weird to me based on the data available.

It's also weird that apparently all cases against Apple are handled by judge Lucy Koh - and thus far she has always ruled in favor of Apple. If that doesn't smell fishy, then I don't know what does.

 

[MH01]

It's also weird that apparently all cases against Apple are handled by judge Lucy Koh - and thus far she has always ruled in favor of Apple. If that doesn't smell fishy, then I don't know what does.

I'll be honest , I have really trird to care about as little as possible about these law suits, and this is the only one that I believe is a real issue that I have been impacted by, though I do see her name pop up frequently on cases involving Apple . I'm sure Someone might have a good explanation for this, though in this case, if she needs to do some research cause her judgement is incorrect . I'm prepared to accept the plaintiffs were ill prepared, and with the right evidence this case can go all the way.

 

[sliceofapplepie]

What is surprising is that I'm learning how few people considered calling Apple to seek resolution. It's the most trivial thing. A five minute session.

 

[ViperDesign]

What is surprising is that I'm learning how few people considered calling Apple to seek resolution. It's the most trivial thing. A five minute session.

5 minutes session to understand they don't have an answer to the issue?

 

[sliceofapplepie]

5 minutes session to understand they don't have an answer to the issue?

They just remove it from the system at your request. Been there, done that. If you're still not getting messages, tell people to stop holding on to iOS 7.

 

[ViperDesign]

They just remove it from the system at your request. Been there, done that. If you're still not getting messages, tell people to stop holding on to iOS 7.

Has nothing to do with it. People using it were on iOS 9. Nice try though