Am I the only one that doesn’t care all that much about the reliability issues, since Apple is going to fix them if they crop up, but the keyboard just feels like crap to type on?
Well, the feel is subjective, some people do say they like the new keyboard (hey, some people didn't see the problem with the hockey-puck mouse) - reliability is a more objective basis for criticism. More fundamentally, it's a moving part subject to wear and tear that Apple have glued in place. That was true with the previous gen (2009-2015) but they got away with it by being reliable. I saw lots of problems with MacBook/PowerBook keyboards before that, but, personally, the only failed 2009-2015 keyboards I saw were down to the good old 'drinking problem' (some of those got better after rehab) and I don't recall seeing many complaints online.
Still, at best the butterfly keyboard is
marmite, and if you're going to roll out a single keyboard design across all of your laptops, that's not what you want.
FWIW: my initial thoughts after trying it in a shop was that I'd be prepared to give the new keyboard a go, but the reliability warnings were too widespread to ignore. However, then I got an iMac with a new Magic Keyboard, which is a sort of half-way-house between the old and new styles (still scissor, but about half the travel, slightly larger keys and 'flatter' than the old design) and gave
that a good, solid, extended try before going back to my old wired keyboard. Its
OK but I find the old design noticeably more comfortable and more accurate.
People embrace new when new is better. It is that simple.
Exactly. When the 'island style' keyboard appeared in the first unibody MacBooks, everybody was skeptical, lots of jokes about 'chiclets', 'Scrabble tiles' and references to the IBM PC-Junior fiasco - but, mostly, only up until the point when they actually tried one and found it night-and-day better than anything else on a laptop at that time (the previous-gen MacBook keyboards were actually pretty awful). Likewise with the removal of optical drives, Firewire, spinning hard drives - initial shock horror that pretty much melted away over the first year.
There are good reasons why people are still griping about the 2016 MBP design in 2019. They got it wrong - one part of which was throwing away the best laptop keyboard design in the business.