Who ever has 2016-2019 15” MacBook pro models, apple should just give us an option to swap our macbooks with 16 inch macbooks with scissor mechanism keyboards
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Lawsuit Against Apple's Faulty Butterfly Keyboards Moves Forward
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And Apple and the judge should understand, we don’t want monetary compensation, but a keyboard replacement that works.
"Apple has attempted to revise the butterfly keyboard several times to make it more durable, but ultimately, it's still prone to failure."
Hey MacRumors, rather than being an echo chamber, be responsible journalists and provide evidence to support your claim that the 2019 BF KB is still prone to failure. Other tech sites have acknowledged that it is much improved. So, if you are going to say it, then please back it up so we can benefit as consumers. Otherwise, print a retraction. This is just lazy reporting.
Hey MacRumors, rather than being an echo chamber, be responsible journalists and provide evidence to support your claim that the 2019 BF KB is still prone to failure. Other tech sites have acknowledged that it is much improved. So, if you are going to say it, then please back it up so we can benefit as consumers. Otherwise, print a retraction. This is just lazy reporting.
There was a time when you could sell on a MacBook Pro for a good price, making it less painful to get a new model. Now that my 3 year old laptop has had two keyboard replacements, has a flickering TouchBar on the blink, and one key the worse for wear due to my own desperate attempts to clear out the dust, I doubt I'd get much for it.
Never had an issue with the key board, and love mine. Feels completely blown out of proportion.
I bet it is mostly just those snotty cookie monsters who like to crumble and sneeze over their keyboards. And unfortunately, in those circumstances, the keyboard appears more likely to "fail". It is still a mystery to me what such a keyboard failure actually looks like as all I ever hear from those monsters is "cookie cookie crumble sneeze fail!". If the keyboard is full of sticky crumbles, then of course it will be harder to press down on a key, but I wouldn't call this a failure.
And on top of it all, those cookie monsters appear to have now spoiled my beloved and silent butterfly keyboard for future generations who will be keeping their neighbours awake with loud keystrokes, crumbling cookies and loud sneezes.
Thanks for nothing, you social media types, millennials, fake news bodies, influencers and cookie monsters. Thanks for nothing.
I bet it is mostly just those snotty cookie monsters who like to crumble and sneeze over their keyboards. And unfortunately, in those circumstances, the keyboard appears more likely to "fail". It is still a mystery to me what such a keyboard failure actually looks like as all I ever hear from those monsters is "cookie cookie crumble sneeze fail!". If the keyboard is full of sticky crumbles, then of course it will be harder to press down on a key, but I wouldn't call this a failure.
And on top of it all, those cookie monsters appear to have now spoiled my beloved and silent butterfly keyboard for future generations who will be keeping their neighbours awake with loud keystrokes, crumbling cookies and loud sneezes.
Thanks for nothing, you social media types, millennials, fake news bodies, influencers and cookie monsters. Thanks for nothing.
The right thing to do is Apple replaces all faulty keyboard owners with an option for the 16” MacBook Pro. Why wouldn’t Apple do this if the customer wanted the updated keyboard instead of replacing it with the same one?
maybe Apple is waiting to do this when they have the 14” with the normal keyboard. Can’t be replacing 13” owners with 16” machines.
I would like Apple to send me a new laptop and a pony for emotional distress!!!!!!
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"Benjamin Johns, lawyer for the plaintiffs, told Reuters that he's pleased with the decision and looks forward to earning incredible amounts of money."
Fixed.
Fixed.
I hope this ends up working out for MacBook users with faulty keyboards. I've been trouble free with the butterfly on my 2018 15", however, I very well know the pain and frustration associated with things like this particularly when out of warranty. I've had 2 15" laptops plagued with Nvidia GPU (Mid 2012) crash issues that made an otherwise perfect laptop just unusable and super frustrating. Took it to the Genius Bar several times and they couldn't diagnose it at the time.
I have a 2015 Macbook 12" Retina with the first gen butterfly keyboard - do you think I can get a 16" MBP ????
Until recently I worked at a company where we have over 100,000 MacBook Pros. I sat next to 50 other people with MacBooks (replaced every 3-4 years). They were used daily. About 40% of my coworkers have experienced keyboard problems with the newer MacBooks. Most of the time people just pound on the bad key or blow on it until the problem is resolved.
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Well technically not cause it doesn’t fall under Apple’s so called “Pro” category.
True but this ensures that whoever made the decision on adopting the stupid design and sticking with it for so long will own up to it.
Speak for yourself. I hate the butterfly keyboard and its the single reason I hung onto my 2015 MacBook Pro for as long as I did. Its the most uncomfortable typing experience I've ever had on a keyboard. And if the majority of people who had them, love them and have no problems with them, then why does Apple have a free replacement program and why did they move away from it and go back to scissor?
It's abandoned in terms of revisions to the engineering/manufacturing/design implementations. It's not abandoned in terms of continued manufacturing of the currently flawed design which is not an appropriate repair. If Apple actually finds a solution to the problem, then I'll gladly give them some praise. But, they don't deserve any right now.
In reference to the current "solution"; it only applies to the '18-19 MBP with an added silicone material placed between the switches and key caps. The '15 MB and '16-17 MBP didn't receive this addition. Thus far, the butterfly keyboard can become inoperative from foreign bodies, the switch mechanism material failure (this may have been improved), and the metal dome (which may have been improved).
Yeah, I do.
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You sound like a person that signed the online petition.
It's going nowhere. My guess is you'll get a $25 gift card to Apple, if you're extremely lucky.
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Did you get a whole $6?
You seem to fancy yourself as an expert on almost every subject. Weighing in as quick as possible when anything negative is said about Apple, be it about design, engineering, law, corporate relations, marketing etc etc, with every opinion defending Apple.
I stand by my comment.
I stand by my comment.
I'd consider this, even though I had planned on moving from my '17 MBP, as long as they don't gyp you with $500-1K for a $2k+ 1-2 year old MBP, which I imagine wouldn't be much different than their other offers. I wouldn't wager a dime that this would happen though.
The vast majority of the market doesn't care a whit about the feel of a keyboard. It's been that way forever. However, Apple isn't the vast majority of the market. Apple's customers are a self-selected population who expect better, if not the best. I haven't upgraded my MBP because the keyboard is so bad, and I usually use an external keyboard when I type. And I know enough users with keyboard issues that I'd never touch the thing, period. My keyboard is important.
Only Apple has repair numbers, because only Apple can replace the keyboard. It's actually a royal pain to replace the keyboard; you basically have to remove the top case and swap a new one in.
In your previous post you said:
“Except that almost everyone...”
Please define almost everyone
Stand by it all you want. Class action lawsuits have a huge failure rate and when they do succeed, are almost always meaningless for the consumer and do not materially hurt the company sued. Fact.
They are almost always a complete waste of time except for lawyers.
Some of the biggest class action suits ever are for companies still around and the others are accounting fraud or health related. They are slaps on the wrist at worst. There has never been a material one against a tech company.
Provide your link to the study with 98% of people not having issues please.