I say all this as I have ordered a 16 pro case from them, but their whole marketing campaign and company comes across as used car salesman. Very much sell you as hard as they can on a product with this great "warranty" with no intentions of following through. Seems their job is hassle the customer as much as possible until they give up trying to get a replacement.
The only reason I went with them was, they were available relatively soon, and they have leather around the buttons so they aren't so sharp sticking out. Just fit my needs and wants the best. Other wise I would have looked elsewhere without hesitation. If indeed LC is releasing their case with the leather up around the buttons, I will hop on that case right away.