I purchased this monitor from Apple online and am outside the return window. We're having most of the same problems already discussed here (Wi-Fi shielding is a problem, wake/sleep issues, causes new 13 & 15 TB MBP to occasionally freeze up requiring reboot, etc.). Are others here having success with swaps or returns (with refund) when outside the return window via Apple?
I contacted Apple care 3 days ago and the person I talked to at first seemed so willing to help, said he talked to our local store who was going to get back to me the next day (which was 3 days ago), and after two emails and two more days it's nothing but but radio silence. It's like they've been told to ignore me and hope I'll go away.
LG says they'll try to fix it but requires us to ship it back and be without a monitor for 2 weeks. Not something I want to do. Any suggestions on the best path to get a swap or refund appreciated?
Thanks
After previously having to return both an LG 4K and LG 5k for shoddy manufacture, Apple's response to my inquiries regarding procuring a properly manufactured LG 5K monitor were pathetic. On Sunday, in an attempt to avoid a panel lottery in procuring a 703 manufactured LG 5K by ordering online, I called Apple's Mall of America store in Bloomington, MN to inquire if the store had any stock and, if so, if any were 703 units. The Apple sales person was very unhelpful and I was informed that units were in stock but he would not tell me how many or if any of the units were 703's. That is, the sales person could not walk 50 feet to check his stock but he thought it a perfectly acceptable alternative for me to drive nearly 20 miles, each way, to check it out for myself.
This, to me, was "the straw that broke the camel's back". Because this whole ordeal with LG's 4K and 5K monitors has been such a pain, I called Apple to register my disapproval of this shoddy customer service at the Mall of America store. The Apple representative who answered the call was very helpful and offered to call the Apple Mall of America store to contact the store manager to inform him/her of the poor service the store provided and get the information I was seeking. The Apple representative called the Apple Mall of America store twice: On BOTH attempts to call the Mall of America store, the Apple representative said that the store picked up the phone call and promptly HUNG UP ON HER! At this point, we completed a complaint regarding this poor service and generated an Apple case number that was to be forwarded to management at Apple's Mall of America store who, in turn, was supposed to follow up and contact me. Well, nearly 48 hours later, I have yet to receive the requested call.
Accordingly, today I just went ahead and ordered an Eizo EV2750-no 5K or USB-C inputs but has very solid reviews, manufactured in Japan (NOT in China!) and a 5 year warranty. I will connect it to my late 2016 15" MBP with a USB-C to DisplayPort adapter and be done with this USB-C option limiting nonsense. Since this monitor has HDMI, DVI-D and DisplayPort inputs and USB-C outputs, it should have connectability for the foreseeable future.
Apple is just not what it used to be: Since the early 1990s, I have always been willing to pay the "Apple premium" for reliable, innovative products and great customer service. Sadly, none of these attributes are apparently priorities at Apple today and purchasing the Eizo monitor represents for me, after 25+ years, just the beginning of my efforts to look elsewhere for quality computer products and services.
