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Hi All, is anyone using the 5k monitor with a 2104 mbp?

When I first received it I noticed the fans were working more [which I assume the computer is working more to push the pixels], but over the last few days the fans are going crazy. Right now I am using it without the screen and is perfectly quiet.......

Anyone else experienced this? I am thinking the 2014 MBP simply can't handle this screen very well.
 
Trying to connect a Thunderbolt 2 DAC via a Thunderbolt 2 -> USB-C adapter plugged into the LG gave me "Cannot use Thunderbolt accessory: connect this device to a Thunderbolt port". Plugging directly into the MBP works.

Sigh.
 
Have a new bug that might be due to OS update or night shift. Twice when plugging in now the monitor has been at lowest brightness possible and hard to see, have to manually adjust.
 
I have a recurring issue where *all* USB devices (disk, audio interface, keyboard) will fail to mount when I connect my MBP to the LG. Pulling and re-inserting each cable then mounts each device. I have two MBPs that I alternate with the LG, not sure if that has anything to do with it.

Just me, seems like?

I have this same problem. Did you find a cure?
 
Trying to connect a Thunderbolt 2 DAC via a Thunderbolt 2 -> USB-C adapter plugged into the LG gave me "Cannot use Thunderbolt accessory: connect this device to a Thunderbolt port". Plugging directly into the MBP works.

Sigh.
The adapter you are using is a Thunderbolt 3 to Thunderbolt 2 (and vice-versa) adapter. It doesn't work with USB-C. (And the downstream ports on the LG 5K are USB-C rather than Thunderbolt 3.)
 
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I have a recurring issue where *all* USB devices (disk, audio interface, keyboard) will fail to mount when I connect my MBP to the LG. Pulling and re-inserting each cable then mounts each device. I have two MBPs that I alternate with the LG, not sure if that has anything to do with it.

Just me, seems like?
I recieved my monitor yesterday and are having the same issue. Just got of the phone with Apple and they would be happy to swap it with a new one, but I'm not sure if that will help anything. Most likely not, I guess...

I really don't want to return it for a refund, I like it a lot apart from this issue.

I have this same problem. Did you find a cure?

I've had Apple Care looking into this for a few days, and they called me back yesterday recommending me to have the monitor replaced as I'm still within the 14 day return window. Neither of us seemed very optimistic that it would change anything, but we agreed it was at least worth a try.

If the new display has the same issue I'm just going to keep it until the warranty is almost up, and if a firmware update fixing it isn't released by then, I'll give LG a chance to try and repair it.
 
Same h
I've had Apple Care looking into this for a few days, and they called me back yesterday recommending me to have the monitor replaced as I'm still within the 14 day return window. Neither of us seemed very optimistic that it would change anything, but we agreed it was at least worth a try.

If the new display has the same issue I'm just going to keep it until the warranty is almost up, and if a firmware update fixing it isn't released by then, I'll give LG a chance to try and repair it.

Same issue here.

I am in touch with an apple support senior advisor who has forwarded to the engineering team the results of some diagnostics run on my machine while exhibiting the problem. I hope enough people contact apple about this so that the problem is taken seriously.

One of the reasons I bought this monitor is for the promise of a single cable solution, but it's far from reality up to now...
 
The current set of issues I'm facing with a pair of new 703s using a 15-inch TouchBar MBP
• camera on FaceTime does not show up (edit: have to select it from the drop down menu whoops, thought it was automated)

• Some image retention on occurring now, but not initially...tends to go away quick however. But seems nuanced for a high priced display

• not sure if its specific to these displays plugged in or just an on going Apple macOS bug, but on start up/restart bluetooth is slow to connect to start input for typing a password at the FileVault pre boot screen.and sometimes the image disappears during boot.

Have not tried multiple devices hooked up yet, currently just an iPhone charging via Lightning/USB to USBA to USBC adapter
 
Have a new bug that might be due to OS update or night shift. Twice when plugging in now the monitor has been at lowest brightness possible and hard to see, have to manually adjust.

I have the same issue... My monitor is connected to my MBP (2014) and when I boot the system up, the brightness level of the LG is set to the lowest value. This happens randomly on every other boot process. So far I couldn't pin it to any pattern or preconditions.
 
For some reasons my speakers are not registering in MacOS, as in, they're not displayed as an option in "audio". I don't want to unmount all my devices so I can unplug/plug in my monitor cable again. Any remedy beyond this?
 
TL;DR: The UltraFine 5K seems to provide less power than the Apple 87W USB-C power adapter, as reported earlier this year by users claiming that their MacBook Pros were dying in the middle of intense tasks unless connected to the Apple adapter, but there are a lot of complexities in drawing conclusions...

A while ago, an issue was discussed after being raised by YouTuber MKBHD. He said that his MacBook Pro was discharging while connected to an UltraFine 5K display, and that he had heard the display provided only around 62W of power, compared with the 85W it is supposed to provide. He had to use the Apple 87W USB-C power adapter to avoid his Pro shutting down due to a drained battery in the middle of exporting a video from Final Cut Pro.

At the time, I suggested a method of testing whether this is truly the case (especially considering he was provided with a pre-release unit, which I speculated may not have been fully retail-ready):
If you find yourself at a loose end for 20 minutes and fancy investigating it, you could run your MacBook to a state of medium-low charge (anything under 70%) and increase the power consumption to the absolute maximum by simultaneously thrashing it with:
  • four instances of the yes command in Terminal
  • GpuTest's stress test
  • brightness on maximum
And use coconutBattery to compare the "charging with" figure under the LG 5K charger, and the Apple charger, to see if the Apple charger shows a higher charging current (or, if Marques is to be believed, a lower discharge current).

:)

No-one took up the offer, and I did not have the equipment to do it myself, despite encouragement... ;)
Do it and report back to us please Brookzy :p :D

However I am pleased to report I recently took delivery of two UltraFine 5Ks, and will soon have a specced-out 15" MacBook Pro, too. That won't be here until Monday, however - despite Apple saying it will be here today :rolleyes: - but I do have in my hands a base model 15" Pro that I am borrowing from a friend.

Time to do some testing!

I figured it would be unwise to assume that the Thunderbolt 3 cable provided by LG is not the culprit. So my testing was done with both the LG cable, and a CalDigit 100W Thunderbolt 3 cable that I ordered specially for this test.

I had issues with GpuTest, so I used Cinebench instead. Combined with eight instances of the yes command ("eight?!" I hear you say... "hyperthreading" I reply!) the maximum power draw I could muster was an indicated 77W, as measured in coconutBattery.

Screen Shot 2017-04-21 at 16.48.07.png

It is important to emphasise that there is no universal measure of power consumption provided my macOS. Thus coconutBattery is estimating it, based upon the power draw of key components. It is reasonable to assume, then, that the actual total drain is higher. Nonetheless, this indicator is sufficient for making comparisons.

Test #1: UltraFine 5K + LG Thunderbolt 3 cable
The battery just managed to stay afloat with low single-digit charging rates of between 0.5W and 4W. MacOS sporadically reported "Battery Not Charging", though this was inconsistent. Clearly, the UltraFine 5K is capable of providing more than 62W - the amount cited by MKBHD - but it wasn't providing a full 85W.

Test #2: UltraFine 5K + CalDigit Thunderbolt 3 cable
The results were essentially identical to with the OEM cable. I thought at first it was providing more power, since macOS was not reporting "Battery Not Charging" like it sometimes was with the LG cable, however I think there are too many variables to draw a conclusion.

Test #3: No display; Apple USB-C power adapter + CalDigit Thunderbolt 3 cable
Now we see concerning results: the charging capability increased using the Apple charger - reaching more than 10W for some periods.

Interpreting these results

The Apple power adapter seems to provide more power than the UltraFine 5K, however this test is not enough to reach the conclusion that the UltraFine 5K cannot provide 85W for the simple (though easily missed) reason that despite my best efforts I could not get the battery to drain whilst plugged in to the UltraFine 5K.

This is important because of the complexity of the electronics in these devices, which we know "negotiate" power supply and demand based upon the USB-C specification. It seems to me that the Apple power adapter is in 'full speed' mode (if you will) at all times, whereas the UltraFine 5K defaults to a more casual 60W-ish of provision unless more is required.

Next steps

The goal is to try to get the MacBook Pro to drain power whilst connected to the display. When I get my higher specced machine next week, I will re-test to see if I can get more power consumption. I'm open to suggestions of how I can increase the power consumption further!

If it is not possible to make it drain, then we can reasonably conclude that the YouTuber's display was defective, and that a different style of power negotiation is in use.
 
I have a recurring issue where *all* USB devices (disk, audio interface, keyboard) will fail to mount when I connect my MBP to the LG. Pulling and re-inserting each cable then mounts each device. I have two MBPs that I alternate with the LG, not sure if that has anything to do with it.

Just me, seems like?

I persistently have the issue where I lose the LG USB hub (and everything connected to it) along with the built-in microphone, camera, and speakers when using the display to make a video Skype/Hangouts call. I had the same issues in February with my original monitor and Apple sent me a new display with the updated shielding. Unfortunately, that didn't do the trick. This is very frustrating!
 
I persistently have the issue where I lose the LG USB hub (and everything connected to it) along with the built-in microphone, camera, and speakers when using the display to make a video Skype/Hangouts call. I had the same issues in February with my original monitor and Apple sent me a new display with the updated shielding. Unfortunately, that didn't do the trick. This is very frustrating!
Given this situation of these continuing unresolved issues with the LG 5K display, why does anyone continue to buy this LG junk?
 
  1. That's simple - because it does the one thing any display must do, and it does that fantastically well! :cool:

Not according to the reviews on Apple's website. :( Pretty dismal showing for the 5K on an ongoing basis.

Agreed, specs and price point on the LG 5K are positives. It's the design and execution of this display that are clearly shoddy as evidenced by the initial shielding design debacle and the multiple, significant issues continuing many months after it's delayed introduction.
 
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Not according to the reviews on Apple's website. :( Pretty dismal showing for the 5K on an ongoing basis.

Agreed, specs and price point on the LG 5K are positives. It's the design and execution of this display that are clearly shoddy as evidenced by the initial shielding design debacle and the multiple, significant issues continuing many months after it's delayed introduction.

It comes down to whether you view the glass as half full or half empty really.

If you are a glass half full type of person then you'll enjoy the stunning image, single cable connection and discounted price and will forgive the, now resolved, stumble with shielding and the remaining software glitches which could yet be resolved by a firmware fix.

If you're a glass half empty type then you'll focus on the negatives and read reviews rather than taking advantage of Apple's 14 day return period and forming your own opinions. Of course, now the discounted period has passed that's not quite so easy.

I know I'm not alone in having trialled the displays both before the shielding issue was fixed, and after I received replacements, with the 14 day return window having been reset each time and I decided to keep the displays without a single doubt in my mind. I continue to use them every day for work and have absolutely zero regrets. The remaining software glitches are certainly annoying at times but most can be worked around easily enough until (hopefully) they get fixed.
 
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It comes down to whether you view the glass as half full or half empty really.

If you are a glass half full type of person then you'll enjoy the stunning image, single cable connection and discounted price and will forgive the, now resolved, stumble with shielding and the remaining software glitches which could yet be resolved by a firmware fix.

If you're a glass half empty type then you'll focus on the negatives and read reviews rather than taking advantage of Apple's 14 day return period and forming your own opinions. Of course, now the discounted period has passed that's not quite so easy.

I know I'm not alone in having trialled the displays both before the shielding issue was fixed, and after I received replacements, with the 14 day return window having been reset each time and I decided to keep the displays without a single doubt in my mind. I continue to use them every day for work and have absolutely zero regrets. The remaining software glitches are certainly annoying at times but most can be worked around easily enough until (hopefully) they get fixed.

Actually, I did own one, returned it and chose a different display the second time around, in part because Apple's and LG's late, and inadequate response to the shielding debacle.

Different people, of course, have different expectations of a $1200 display. Mine are, first that the company designing the display doesn't royally screw up the fundamental design basics, when they do, they don't inconvenience their customers by an inadequate customer service response while they are getting their marbles together.

For me, for $1200, the glass should be pretty full and, if the waiter spills the glass of wine on your lap, he should do a bit more than refill the glass.
 
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Different people, of course, have different expectations of a $1200 display. Mine are, first that the company designing the display doesn't royally screw up the fundamental design basics, when they do, they don't inconvenience their customers by an inadequate customer service response while they are getting their marbles together.
Regarding the Wi-Fi issue, I think it is important to remember two things:
  • It wasn't an oversight per se, since LG were aware of the scope for interference from the outset - it even mentions it in the manual! They likely shielded it the same as any other of their monitors, but Thunderbolt 3 may be more susceptible to interference, and/or the typical UltraFine 5K buyer may be more likely than most to have a router on their desk.
  • If Apple did a display with that same issue, they would have simply said it wasn't a problem, and to move your router.
 
Actually, I did own one, returned it and chose a different display the second time around, in part because Apple's and LG's late, and inadequate response to the shielding debacle.

Different people, of course, have different expectations of a $1200 display. Mine are, first that the company designing the display doesn't royally screw up the fundamental design basics, when they do, they don't inconvenience their customers by an inadequate customer service response while they are getting their marbles together.

For me, for $1200, the glass should be pretty full and, if the waiter spills the glass of wine on your lap, he should do a bit more than refill the glass.

Good to hear you tried one out but it's a shame you weren't able to wait for the shielding fix to be completed as that for me made the difference between "disappointed" and "delighted" with the product.

For some people they could probably just move their Wifi router but in my home office there simply isn't enough space to move the router 2 meters away from both 5K displays. I mean maybe if I stuck the router to the ceiling in the furthest corner but that's hardly practical for power and ethernet! :)

As Brookzy says, this wasn't a fundamental problem with the design, this was pretty much an edge-case problem on a display which is the first of it's type. Also, for a very long time it was not a $1200 display which made it an absolute bargain IMO. You can still pick them up second hand for the discounted price I believe.

Anyway, I (genuinely) hope you are happy with whatever display you bought instead. Out of interest which one did you get and how's it doing?

Edit: Just to add, my customer experience with Apple was absolutely first class with regards to replacement displays etc. I know that doesn't seem to be universally the case but it definitely wasn't all bad, especially once LG had acknowledged the problem.
 
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It took a bit of time, but I got a problem free (other than volume control) 703 monitor. If you're able to snag one without issues at the discounted price, its a winner IMO.

You won't find another display like this for a while until Apple releases their own, which is 1-2 years from now.
 
I have not had any issues with my UltraFine 4k (yet), but was hoping I could bother you fine folks to let me know if I need to keep the packaging. For those of you who have had to ship your monitor back to LG (for shielding fixes or whatever), did you need the original packaging?

I have a small condo and any big boxes really get in the way.

Thanks!
 
I have not had any issues with my UltraFine 4k (yet), but was hoping I could bother you fine folks to let me know if I need to keep the packaging. For those of you who have had to ship your monitor back to LG (for shielding fixes or whatever), did you need the original packaging?

I have a small condo and any big boxes really get in the way.

Thanks!
I kept my packaging, but I'm also in the military and move quite often. I don't trust my 2 5K monitors to be stuffed in some makeshift packaging when I move in a year or two.
 
I kept my packaging, but I'm also in the military and move quite often. I don't trust my 2 5K monitors to be stuffed in some makeshift packaging when I move in a year or two.

I feel ya and would do the same if I wouldn't trip all over the darned thing every time I walk into my house.
 
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