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Life sucks (scratches on the keyboard)

tomi03

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Dec 8, 2015
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Genève. Suisse
Hi everyone. Today my mum gave to me a Macbook Pro 15’ it was really unexpected and I was really happy, but after using the MacBook Pro for a while I noticed little scratches near the letter A and when I tried to exchange it for another one the retailer told me it was cosmetic even though I haven’t had the machine for more than a day, the manager told me I didn’t want to configure the MacBook with a seller noticing the scratches at the moment of the unboxing but it was because I wanted to do it myself I mean the unboxing etc, it was a gift but it makes me insane to find these scratches.

It’s like when you try to be happy the whole thing stops you.
 

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Scepticalscribe

macrumors Sandy Bridge
Jul 29, 2008
53,686
36,934
The Far Horizon
I had to look hard, and even then, couldn't really see what the issue is.

Mind you, I wear glasses, so it could be plausibly argued that my vision is not outstanding in the first place.

However, this is a stunning computer, and it is a gift. What a stupendous lack of gratitude.
 
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tomi03

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Dec 8, 2015
321
255
Genève. Suisse
It’s not a joke, it’s about a cosmetic problem (scratches) in a new MacBook Pro. It’s a problem and you guys aren’t paying attention to the real issue here (the laptop) and instead complain with something that is not important



I had to look hard, and even then, couldn't really see what the issue is.

Mind you, I wear glasses, so it could be plausibly argued that my vision is not outstanding in the first place.

However, this is a stunning computer, and it is a gift. What a stupendous lack of gratitude.

I’m not ungrateful

The official retailers should replace my laptop. You guys don’t buy a car in an agency with a broken glass without complaints, it’s the same here
 
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Scepticalscribe

macrumors Sandy Bridge
Jul 29, 2008
53,686
36,934
The Far Horizon
It’s not a joke, it’s about a cosmetic problem (scratches) in a new MacBook Pro. It’s a problem and you guys aren’t paying attention to the real issue here (the laptop) and instead complain with something that is not important


I’m not ungrateful

The official retailers should replace my laptop. You guys don’t buy a car in an agency with a broken glass without complaints, it’s the same here

Well, it is the sort of "problem" that I cannot take seriously; no, we are not "paying attention" to the "real issue" here, because - quite candidly - it is utterly negligible, and yes, merely cosmetic, and does not qualify as a "real issue".

In a way, I envy you the secure sort of perspective where a microscopic and almost invisible scratch (which I could hardly see, even magnified) on a brand new computer that was given to you as a gift, becomes "a problem."

So, yes, I think your reaction disproportionate, excessive and ungrateful.

Moreover, an almost invisible scratch does not equate to broken glass.
 
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tomi03

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Dec 8, 2015
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Genève. Suisse
Maybe I was a little melodramatic and it doesn't bother me that much, I am just annoyed that Apple isn't willing to admit that the scratch was the fault of them or a courier
 
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MacDawg

Moderator emeritus
Mar 20, 2004
19,824
4,508
"Between the Hedges"
None of us want to buy something new and it not be in "new" condition
However, we all have our own level of tolerance for what that means
You mentioned a new car and no, I wouldn't accept a broken window, but I am sure my newest car I bought had blemishes I didn't notice

While this seems to be important to you, it wouldn't cross the threshold of pain for me
As I said earlier, I doubt I would have noticed, and if I did it would have been long after I had put some imperfections on the laptop myself

I have always been more of a function over form kinda of person, so I would be more concerned about the performance than a tiny scratch
 
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JessWinter

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Apr 4, 2019
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USA
It's "new" and should be "new" without issues.
If you bought this at an Apple store, I believe they would replace it absolutely free of charge, assuming it was brand new and not refurbished.
I'd be pretty mad too. But if it was refurbished, or from a sketchy retailer, then that's on you.
 
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mrex

macrumors 68040
Jul 16, 2014
3,322
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europe
if it bothers too much, i would call apple and ask them what you can do.. retail sellers usually deny everything.. at first.

but seriously, does it really affect so much that you want a replacement unit? if so, call apple.
 
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alpi123

macrumors 65816
Jun 18, 2014
1,429
1,482
You could've scratched it accidentally with your finger nail.
 
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MacGizmo

macrumors 68000
Apr 27, 2003
1,789
1,085
Arizona
Clearly, that computer is not "new" - it's been worked on, whether by a former owner, or the store (it could have been a floor model they boxed up and sold as new. What Apple retailer did you buy it from? If it was truly an Authorized Apple Reseller, they would be required to replace it. Especially since this is not a cosmetic flaw in the product, it is the result of a deliberate action to pop broken keys off the keyboard to replace them—which means it's not new, and selling it as such is not only against Apple regulations for Authorized Retailers, and the law.
 
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tomi03

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Dec 8, 2015
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Genève. Suisse
Clearly, that computer is not "new" - it's been worked on, whether by a former owner, or the store (it could have been a floor model they boxed up and sold as new. What Apple retailer did you buy it from? If it was truly an Authorized Apple Reseller, they would be required to replace it. Especially since this is not a cosmetic flaw in the product, it is the result of a deliberate action to pop broken keys off the keyboard to replace them—which means it's not new, and selling it as such is not only against Apple regulations for Authorized Retailers, and the law.

It an authorisased retailer, it’s even on the apple website. The MacBook Pro is new, as soon I open it the configuration started
 
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Porkchop Sandwich

macrumors regular
Feb 3, 2017
243
141
OP, you are of course, "right". A new, out of the box laptop from Apple shouldn't have a "cosmetic issues".

What you fail to realize is that you were given a very kind gift from someone who loves you. That "mark" that you are so feverishly "campaigning against" happens to be the unique mark on the gift that was given to you. You will learn, in time, that it (the mark) could be something that you come to appreciate, for a multitude of reasons. Don't sell yourself short..take ownership of that laptop as yours, dreadful scratch and all. You'll find that you don't notice it after a very short while, but then, you will notice it at times, for no reason at all. When you do, think of the person who gave you such a nice gift, and appreciate everything that they have done for you and how they must want to see you thrive by giving you such a nice gift. Think about it.

Keep your laptop and enjoy it.
 
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Donnation

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Nov 2, 2014
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It an authorisased retailer, it’s even on the apple website. The MacBook Pro is new, as soon I open it the configuration started

That means absolutely nothing. Any MacBook Pro that has been properly restored will start with the OSX configuration screen. You were given a used MacBook Pro, but you got it for free so who cares.
 
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tomi03

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That means absolutely nothing. Any MacBook Pro that has been properly restored will start with the OSX configuration screen. You were given a used MacBook Pro, but you got it for free so who cares.

It wasn’t free my mum bought it for me, so ya I have the right to be annoyed since she was buying a defective device from Apple, also maybe the other guy is right and the key was replaced, who knows, anyway I have another appointment with in the store and this time with an Apple supervisor on Skype since it needs to be replaced, that’s the problem, the damn MacBook Pro has a cosmetic issue from the fabric, not my fault
 
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andiwm2003

macrumors 601
Mar 29, 2004
4,346
406
Boston, MA
I understand it's irritating that you (or your Mom) paid over a thousand bucks for a notebook and it's not in pristine condition. If there was an easy way to exchange it then yes by all means do it.

However you have to make a calculation here: The scratch is not a functional issue and the new MBP will have likely some other minor issue. Also the time to exchange the MBP and set it up again is lost time. In addition the MBP will get additional blemished very soon due to normal use.

So it's not worth investing any more time or effort on this as the quick and easy exchange did not work. I would just forget about it at this point.

Personally I do not look to much for minor issues in my purchases because it's just not worth my time. As long as the item (computer, car, TV...) is fully functional and the issues are not obvious I'm ok with it. The MBP is a great machine that's meant to be heavily used (and abused) over the next 4-5 years.
 
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