Logitech MX Master Mouse - Are there still connection issues with bluetooth?

Discussion in 'Mac Accessories' started by shoehornhands, Jan 23, 2016.

  1. shoehornhands macrumors regular

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    Oct 9, 2014
    #1
    I've been reading through some reviews of the Logitech MX Master, and noticed quite a few users reporting connection issues when the mouse is connected via bluetooth. Most of these reviews are from 6+ months ago though (shortly after the mouse was released).

    Anybody currently using one of these with a Mac / know if these issues have since been resolved?

    Thanks
     
  2. bobbie424242 macrumors member

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    May 16, 2015
    #2
    I cannot comment for BT as I'm not using it, but using the USB dongle it is rock solid.
     
  3. tibas92013 macrumors 6502

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    Costa Rica
    #3
    I have been using a Logitech MX Performance Mouse for over a year with excellent results. I plan on passing on the MX Master and buy another MX Performance.
     
  4. shoehornhands thread starter macrumors regular

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    Oct 9, 2014
    #4
    Thanks, that's definitely good to know. If I don't hear anything definitive from anybody else, I'll probably just go ahead and pick one up then (figuring I can always fall back on the USB dongle if there are still issues with the bluetooth).
    Thanks for the suggestion. I was actually looking at the MX Performance as well, but the bluetooth connectivity and horizontal scroll wheel have me leaning toward the MX Master.


    Thanks again for the info / suggestions.
     
  5. Fishrrman macrumors G3

    Joined:
    Feb 20, 2009
    #5
    Here's one more vote to forget about bluetooth, and use the USB adapter instead.

    Rock-solid performance from the two Logitech mice I've owned for years, using this connection method...
     
  6. shoehornhands thread starter macrumors regular

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    Oct 9, 2014
    #6
    Thanks, I'm going to pick one up and if I can't get the bluetooth working, I'll just use it with the USB adapter.


    In case anybody is interested, I found some more info on the bluetooth problem (a thread on the Logitech support forum, and another on Apple's support forum):
    https://discussions.apple.com/thread/7115656?start=0&tstart=0
    https://forums.logitech.com/t5/Mice...agging-So-far-worthless-purchase/td-p/1379633

    It looks to be a problem with certain MacBook Pro models, and not the Logitech mouse itself (as there are people reporting the same issue with any bluetooth mouse). There are several people saying interference with both the USB 3.0 ports, and 2.4GHz wireless is the culprit.

    Anyway, it sounds like if you have a dual-band router, running on the 5GHz band will likely solve the problem (or if you don't have a dual-band router, a different channel within the 2.4GHz band might also work).
     
  7. shoehornhands thread starter macrumors regular

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    Oct 9, 2014
    #7
    Just an update in case anybody is interested.

    I picked up an MX Master and am currently using it with a 2014 15" MacBook Pro running the latest version of Yosemite (El Capitan caused numerous issues with certain programs I use for development, so I reverted back to Yosemite).

    Immediately upon turning the mouse on, it was recognized in bluetooth preferences, and connecting it was as simple as clicking “pair”. While I've only been using it for a day, I haven't experience any issues while connected via bluetooth.

    My guess is that the majority of connection issues reported with this mouse, are caused by some outside source of interference (e.g. USB 3.0, or a wireless router).

    Anyway, just figured I'd mention it in case the reported bluetooth issues have anybody else on the fence regarding the mouse.
     
  8. chriscrowlee macrumors 65816

    chriscrowlee

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    Aug 10, 2015
    Location:
    San Diego, CA
    #8
    I have been using the MX Anywhere for YEARS (literally about 8 now)... first the MX, then the MX Anywhere, now the MX Anywhere 2.

    I LOVED the original Anywhere. The dongle was a hassle. So when the Anywhere 2 came out I jumped (literally) to buy it. Unfortunately it's not as accurate\responsive. No it's not the environment, no it's not outside interference. It's just not the accuracy of using the dongle which is 100% perfection in response.

    Is it a great mouse with the Bluetooth? Yes. Is it a PERFECT mouse with the dongle. Yes.

    I 100% recommend the MX Anywhere 2 mouse. However I'd only recommend it to those who either aren't picky with ultra-detailed\fastest tracking, or those who are ok using the Logitech receiver. I have a macbook pro and always leave it in and it's gotten to where I don't notice it anymore.
     
  9. LNYMRKO macrumors regular

    Joined:
    Nov 8, 2010
    #9
    Also just got an MX master a few days ago, and connected it straight to Bluetooth, using the USB connector never actually crossed my mind. Early days but haven't had any problems with it so far! Only thing I noticed, which is probably a good thing to preserver battery life, is that it seems to go to sleep with my iMac.. meaning I need to click it once to wake it up, then another time to wake the computer up (not a big deal).
     
  10. shoehornhands thread starter macrumors regular

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    Oct 9, 2014
    #10
    Yeah, mine does the same thing and I'm pretty sure that's the intended behavior for all bluetooth mice in OS X (given that my original Magic Mouse did the exact same thing).

    Another thing that I noticed (which could be responsible for some of the confusion / reported issues), is that OS X doesn't seem to recognize the MX Master as a mouse. By that I mean, if you try to set it up / pair it as a bluetooth mouse (i.e. through the "mouse" option in system preferences), it doesn't show up. You instead have to pair it in bluetooth preferences, as you would for any generic bluetooth device.

    Also (particularly with Yosemite), the bluetooth is known to be pretty buggy at times. If for some reason the MX Master (or any bluetooth device for that matter) isn't showing up in bluetooth preferences, do the following (I know it sounds strange, but it works):

    1. Unplug all USB devices from the computer.
    2. Shutdown the computer and wait / leave it off for 3 minutes.
    3. Turn the computer back on and PRESTO!, bluetooth should work again.
     
  11. pat500000 macrumors 603

    pat500000

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  12. ValiumEater macrumors regular

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  13. azt33 macrumors member

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    Zurich, Switzerland
    #13
    Neither have I - I did use the 5GHz on my Time Capsule, as 2.4GHz was giving me "trouble" with the MX Master.
     
  14. Idarzoid macrumors 6502

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    Mar 15, 2013
    #14
    I have the mouse, I use it mainly with PC via the USB receiver, tried it out a bit with my MacBook Pro via bluetooth, no problems, it's by far the best wireless mouse I've used. (Running El Capitan, no idea about other OS X versions, haven't tried.)
     
  15. puckhead193 macrumors G3

    puckhead193

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  16. venom600 macrumors 6502a

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    Los Angeles, CA
    #16
    It's a problem with the hardware of the mouse, so unless they figure out how to change that, the problem is going to persist. Mine is just as useless as it's always been when connected to 2.4Ghz Wifi. 5Ghz is no problem. Same thing happens in Windows 10 as well.
     
  17. kjm18 macrumors 6502

    kjm18

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    Prudhoe, UK
    #17
    Have mine connected by Bluetooth and works without issues
     
  18. pat500000, Apr 13, 2016
    Last edited: Apr 13, 2016

    pat500000 macrumors 603

    pat500000

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    Jun 3, 2015
    #18
    It's a hardware problem? Hmm...Maybe logitech app probably need an update.
    Does dongle have anything to do with it?

    How do i set up 5ghz?
     
  19. Tomorrow macrumors 604

    Tomorrow

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    #19
    I've had very hit-or-miss luck with BT mice, not just Logitech and not on just a single computer. Sometimes there seems to be a bit of noticeable lag. Never had an issue with using a dongle.
     
  20. pat500000 macrumors 603

    pat500000

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    #20
    You mean the dongle that came with the mouse?
     
  21. Tomorrow macrumors 604

    Tomorrow

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    #21
    Yes.
     
  22. pat500000 macrumors 603

    pat500000

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    #22
    Weird... Maybe my dongle is the problem. Or maybe something was interfering it.
     
  23. Anuba macrumors 68040

    Anuba

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    Feb 9, 2005
    #23
    The issue is still present with macOS Sierra and Logitech Options 6.30.48. It's practically unusable over BT because of the frequent glitches. There's the small glitch where the cursor won't follow mouse movements and you have to click to wake the mouse up, even though it's only been seconds since you last used it. And the big glitch where the connection is just gone for good and won't reestablish until you've connected the MX Master as a brand new BT device and removed the previous instance of it.

    No other BT devices are glitchy with my rMBP 15". This includes my other Logitech mouse (Ultrathin) which works perfectly. Also, the MX Master works perfectly when connected over the Unifying receiver. So the problem is isolated to the MX Master in BT mode.
     
  24. azt33 macrumors member

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    Sep 29, 2006
    Location:
    Zurich, Switzerland
    #24
    Are you on 2.4GHz WiFi network, or 5GHz WiFi network? I noticed with mine that if i'm not on the 5GHz network, my MX Master becomes unusable.
     
  25. Anuba macrumors 68040

    Anuba

    Joined:
    Feb 9, 2005
    #25
    The rMBP I use the MX Master with is on 5GHz only.

    I noticed something rather odd today... when the MX Master loses its connection, and I go into Bluetooth settings and press connect on the MX Master, it will show up as a new BT device with the same name. I can pair with this new instance, and the old defunct one will still be in the list of devices. (This is not about using the 1-2-3 switch on the bottom... what I mean is that the Mac will identify the MX Master as two different mice even though I didn't use the device selector at all. It was #1 all along).
    Anyway, what I noticed was that when I left the old defunct MX Master instance in the BT device list, instead of deleting it as I've routinely done, it doesn't intermittently lose the connection anymore.
     

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