Mine only crashes in these forums. Every time I start to ty
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M1 Pro and M1 Max MacBook Pro Owners Complain of Crashes Playing HDR YouTube Videos
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Not the video itself but the combination of HDR video + ProMotion scrolling and yes, it does look like a SW issue but specifically affecting the new 14"/16" models.
I wonder is both Apple and Google aware of this issue. It could be fixed with an MacOS 12 minor update or Google could fix it by a an update of YouTube's own software.
It's probably due to people cleaning their screen with something other than the official Apple polishing cloth.
Most people don’t care why something doesn’t work. And it’s not like Apple will extend your return period to 30 days after they fix it. Hardware returns for software issues will help everyone affected by the software issue because it will get Apples attention and prioritize the resolution.
My thoughts too. My friend can't reproduce it on his but that fact so many can reproduce it easy means it'll likely be easy to track down.
So you'd return hardware without knowing what the problem is, especially if it turns out to be SOFTWARE? You'd be out of a Mac and a replacement (for at least 5-7 weeks, depending on model) because of a hasty knee-jerk decision. That's on you and your money and time, but definitely a foolhardy decision based on naivety of the situation.
And even if you returned it, you'd get the replacement Mac back... that has the same problem as your original, because SOFTWARE. Nice job.
BL.
I've returned stuff online and in-store with Apple and at no point did the Apple website/rep ask why I was returning it. Apple does not care why you returned something. So in your scenario you returned hardware based on software but at no point provided feedback as to why you returned it yet a huge company like Apple is supposed to simply know it was for YouTube crashing while watching hdr? So how do you prioritize something when no feedback exists to prioritize?
Do you realize how crazy your logic is?
I'm not surprised at all.
We're still on the Monterey Patch Train.
I'll evaluate the situation in about a month, when I'll receive my M1 Max
We're still on the Monterey Patch Train.
I'll evaluate the situation in about a month, when I'll receive my M1 Max
I think Apple just hates YouTube. First Safari crashes when bookmarking sites on YouTube and now this.
You’ve never called for support before you return something and when they can’t fix the issue returned it? It’s not crazy at all. I’ve done that dozens of times.
If Level 1 support can't fix it, you escalate the problem to Level 2, Level 3, etc., until you raise the flag to being all hands on deck. I'm an IT Sysadmin who worked in tech support. Apparently, based on the experience you've told us, you're more inclined to wash your hands clean without truly discerning what the problem is, when it could easily be a case of software, or worse: PEBKAC.
Doing what you are doing actually obfuscates the problem; it hides it so that it is left up to other people to report it to be investigated. In short:
You're doing it wrong.
BL.
Well I’m not IT or an undergrad, so no, I don’t suffer though bad products for the thrill of discovery.
No. you don't quickly judge products to be bad until you know what the problem is, and that there is a pattern of that product being bad for the same reason. Quickly judging it because of what you are perceiving it to be off of what would be an isolated case at that time, then claim that no-one has looked into it, and assume that only by returning a model will make the proverbial wheel squeak is very backwards, and actually doesn't get what it is you are wanting to achieve.
BL.
You’re confusing customers with employees. If a company doesn’t have a system for identifying why products are being returned that’s on them not the customer.
If it doesn't happen on Chrome, then it is a VP9 decoding issue for macOS. Video Decoding are handled at OS level for Safari rather than browser level on Chrome.
That is on the assumption Apple defaults to VP9 on HDR and hasn't changed recently and we are not using AV1 ( Which I dont expect it to be )
Hopefully this is not a hardware problem with VP9 decoder. ( Which wont surprise me if true )
Software blah blah blah…
Hardware blah blah blah…
Q: Why are you arguing amongst yourselves in search of a solution after you have spent top dollar for an Apple “premium product”? Is Apple or YOUTUBE paying you to fix a conflict that they overlooked?
The average consumer is not an IT geek…and there is no difference between a novice consumer vs a pro consumer because you BOTH spent the same amount of money for a “premium product” that a billion dollar company released prematurely. In my opinion, a novice is easily forgiven for lacking knowledge in the computer arena…so If you are a “pro user” with a glitchy M1 Mac, that makes you a PRO SUCKER!
Lose the geek cape and remember that they are making billions off of us. As consumers, we expect their products to work without issues. Maybe they should “SLOW THEIR ROLL” if the product has not been properly QC’d/ Beta tested.
Our efforts should be focused on making these billionaire companies accountable for releasing glitchy garbage…not pointing fingers at other consumers if they choose to return a product that doesn’t work as promised.
Time is money…and I am certainly not wasting time on the phone with customer service trying to resolve problems that their millionaire bosses overlooked. You might as well put a dunce cap on your head if you think this is a “standard operating procedure”.
Do better Apple. Do better.
Hardware blah blah blah…
Q: Why are you arguing amongst yourselves in search of a solution after you have spent top dollar for an Apple “premium product”? Is Apple or YOUTUBE paying you to fix a conflict that they overlooked?
The average consumer is not an IT geek…and there is no difference between a novice consumer vs a pro consumer because you BOTH spent the same amount of money for a “premium product” that a billion dollar company released prematurely. In my opinion, a novice is easily forgiven for lacking knowledge in the computer arena…so If you are a “pro user” with a glitchy M1 Mac, that makes you a PRO SUCKER!
Lose the geek cape and remember that they are making billions off of us. As consumers, we expect their products to work without issues. Maybe they should “SLOW THEIR ROLL” if the product has not been properly QC’d/ Beta tested.
Our efforts should be focused on making these billionaire companies accountable for releasing glitchy garbage…not pointing fingers at other consumers if they choose to return a product that doesn’t work as promised.
Time is money…and I am certainly not wasting time on the phone with customer service trying to resolve problems that their millionaire bosses overlooked. You might as well put a dunce cap on your head if you think this is a “standard operating procedure”.
Do better Apple. Do better.
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