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Macbook Pro 2012 Order Status thread (all models)

Drask said:
Mine said "In transit" when it left Shanghai, I think yours still in China, not sure though.
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Yeah, that's what it sounds like based on the tracking info. It just seems like it would be on the plane since the times line up, but maybe it was just a coincidence.
 
vindictum said:
Hey guys, I have been searching around for people who ordered the 8GB version in July. I have ordered mine on 14th and my friends have ordered theirs on 3rd and 8th and we're still stuck on the processing items stage. Could you please post your order date and the shipment date if available? Thanks.
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If any of you paid for expedited shipping, check your credit card for a separate charge for the expedited shipping. For some reason, Apple seems to charge for expedited shipping separately, and that charge appears to be done around 2 days before the status changes from "processing" to "preparing".
 
I ordered 8gb base model on july 13th. It shipped on the 27th.

I also didn't pay for expedited shipping, is it possible that the macbook pro could arrive on monday or tuesday?

Jul 28, 2012 1:49 PM
Arrived at FedEx location
ANCHORAGE, AK

it's coming to NYC.
 
vindictum said:
Hey guys, I have been searching around for people who ordered the 8GB version in July. I have ordered mine on 14th and my friends have ordered theirs on 3rd and 8th and we're still stuck on the processing items stage. Could you please post your order date and the shipment date if available? Thanks.
Click to expand...

Ordered 2.3/8/256 base model on 7/14.

Shipped on 7/27. Expected to be here Tuesday or Wednesday.
 
Does someone know how long it takes before the tracking number on the exp.o is available after the status changes to "dispatched"???
 
[/COLOR]
Doggonit said:
I ordered two 2.6/16/512 rMBPs on the same day, at the same time, shipping to the same address, both via the Education store. One went into Preparing but the other hasn't. What gives?

Apple's idiotic order processing system is a scandal. Once I get them both and they both check out fine, I'll write them a tersely worded (though by no means rude or hostile) letter of what I think of this aberration where people get their rMBPs in all sorts of nonsensical orders, like the untold numbers of cases where someone has been waiting two, three weeks already, and someone else orders the same thing and gets it shipped three or four days later.

They always tell you that it's first in, first out. That's a complete lie, through and through. And rather than acknowledge that and simply apologize, they deny even the remote possibility of this happening, when it fact it has happened many times and will keep on happening unless they get their act together. Never mind that they don't return calls or reply to emails as far as I've experienced so far. Their customer service stinks.
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You are not alone. My Apple Rep told me that the holdup for a lot of orders were across the board. They were trying to satisfy their online customers who ordered first and their business customers at the same time.

The 768GB SSD and screen quality issues were another.
 
Doggonit said:
As long as they arrive without any return-worthy issues, I'll be happy. Apple will still get their tersely-worded letter though about the shambolic handling of orders.
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As long as Apple delivers your macbooks by around the estimated delivery time, you really can't complain. There are probably lots of reasons why the current order handling occurs.

Here's one (WARNING: long post, requires thinking :eek:, and you won't understand the line-/queue-jumping until you get to the very end):

  • (Note: I'm making a completely wild-a** guess here. The following is pure speculation. I have no idea how Apple and its partners actually handle ordering and production, but the following is certainly pretty. :D)
  • Now, for a given rMBP model (e.g., 2.3/8/256), there are certainly multiple production lines. You're definitely not going to quickly produce all these rMBPs from just one line.
  • Let's say that these production lines are organized into groups (say 5 production lines per group, but it certainly could be as low as 1 production line per group). You can treat these grouped production lines as "mini factories" (I'll mention why this is useful later).
  • When Apple takes orders for a given rMBP model (e.g., 2.3/8/256), Apple bundles the order in piles of, say, 100 (the actual number isn't important -- just that they're bundled).
  • Each bundle (of, say, 100 orders) is then assigned to a mini-factory, and orders are fulfilled.
Well, some people will say, "That's stupid -- it's better to have one big order list and fulfill orders from that list, first-come, first-served." In an ideal world, I agree. However, this isn't an ideal world, and stuff happens sometimes.

The biggest real-world problem of having one big order list is that it represents a single point of failure, possibly worldwide. If anything happens to it, however, brief you're affecting everything. When it comes to producing physical goods, you want to maximize factory output, and any hiccup, however brief, represents lost money. This is bad. :eek:

However, let's look at the advantages of bundling orders and then sending them off to mini-factories:

  1. You no longer have a big, single-point-of-failure, order list. Instead, you have lots of small order lists, which are assigned/delivered to mini-factories.
  2. If you have BIG problems with a single mini-factory, you only have a few angry customers, who can probably be placated by baubles like a superdrive. :p If you have a big failure with the one big order list, you've got hordes of angry customers with pitchforks and torches calling for a lynching. Placating them is going to be difficult and expensive.
  3. It's not applicable here (IIRC Foxconn? is the only contractor producing rMBPs), but the idea of mini-factories is still useful if you have multiple contractors. The one big order list has problems with multiple contractors (the one big order list would likely have to reside with Apple, but you really want the order list to be as close to the factory as possible).
Now, let's look at the side-effects of having mini-factories:

  • For whatever reasons, some mini-factories might produce more (e.g., employee bonuses for high production), and some might produce less (e.g., one of the production line could have a breakdown). Two orders placed at the "same time" could ship at different times, because they were assigned to different mini-factories. Similarly, a later order could ship faster than a somewhat earlier order.
  • (And here is the big reason why a much later order might ship much earlier, seemingly line-/queue-jumping.) Sometimes, people cancel orders. To do so, Apple would have to tell the mini-factory, "Cancel order XXX". However, what if Apple told the mini-factory, "Replace order XXX with order YYY", where YYY is some order that was just placed? That would explain why some people are getting their rMBPs a lot quicker than others.
However, the more I think about it, I don't think the above is quite right. If it was, we'd have been seeing big line-/queue-jumping from the beginning, but this seems to be something that's occurring only recently (now that the big demand is winding down). There's something else going on, here. :confused:

Also, IMO, the above is still, technically, first-come, first-served. It's just that there are some curlicues to it. (Besides, would you really want Apple reps try to explain the above to customers?)
 
TLewis said:
To do so, Apple would have to tell the mini-factory, "Cancel order XXX". However, what if Apple told the mini-factory, "Replace order XXX with order YYY", where YYY is some order that was just placed? That would explain why some people are getting their rMBPs a lot quicker than others.
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This is not likely.

There's a small number of permutations of configurations. MBPs aren't custom-built for you (billets of aluminum are never assigned to individual orders); a machine isn't assigned to an order until it's already built and packaged.

As for the characteristics of the queue... it's likely k-time-sorted where k could potentially be as low as a second. In any case, the exact semantics are pretty irrelevant as long as Apple delivers on-time. I'm guessing that any weird queue-jumping is more likely due to "front-of-the-house" issues such as credit-card processing and other unique circumstances. I suppose there could also be minor discrepancies between the the factories and distribution centers in China, but these are likely negligible as its just a matter of shifting orders, not actual machines (again, they're just unassigned objects until shortly before they ship).
 
I've finally ordered a rMBP can't want to lay my hands on it!!

this is my first Mac and i'm so excited!!

2.6/16/512

Ordered: 7/22
Preparing: ???
Shipped: ???
Estimated delivery: 8/2 - 8/9 (2-3 business days)


I logged into Order Status page today and got this message!!

attachment.php


What does it mean? did anyone get this message before?
 

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exabytes18 said:
This is not likely.

There's a small number of permutations of configurations. MBPs aren't custom-built for you (billets of aluminum are never assigned to individual orders); a machine isn't assigned to an order until it's already built and packaged.
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And what you say is certainly likely. I did say I making a wild-a** guess. :D

Anyway, I didn't mean to say that MBPs are custom-built for each person. As you said, they're only assigned to an order after they're all assembled and packaged. The big question is whether orders are sent to the factory as product becomes available, or are they sent in bundles to the factory, where they sit in queues, waiting for product? I think you're saying the former, which certainly makes much more sense, but it doesn't explain the guy whose rMBP went from order to ship in 9 days, assuming he's telling the truth (this was around the time orders went from 3-4 weeks down to 2-3).
 
Yaqdhan said:
I've finally ordered a rMBP can't want to lay my hands on it!!

this is my first Mac and i'm so excited!!

2.6/16/512

Ordered: 7/22
Preparing: ???
Shipped: ???
Estimated delivery: 8/2 - 8/9 (2-3 business days)


I logged into Order Status page today and got this message!!

What does it mean? did anyone get this message before?
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Read the posts just above yours buddy, it's a regular occurrence, nothing to worry about.
And watch that massive image! :eek:
 
Mine will be delivered on Monday!
Ordered: 7/4/12
Config: 512/16/2.6
Shipping date: 7/25/12
Delivery day 7/30/12
I paid for expedited shipping but it got stuck on the weekend at the local sort facility.
 
Almost Here!

Configuration: Base 2.3/8/256
Estimated Delivery: Tues by 10:30AM
I think it will probably come tomorrow.
It arrived in CT yesterday but I think it was too late to be put on a truck for shipping. Paid for expedited shipping.

Jul 28, 2012 6:19 AM
At destination sort facility
EAST GRANBY, CT
Jul 28, 2012 3:28 AM
International shipment release - Import
MEMPHIS, TN
Jul 28, 2012 3:17 AM
Departed FedEx location
MEMPHIS, TN
Jul 28, 2012 12:39 AM
International shipment release - Import
MEMPHIS, TN
Jul 28, 2012 12:08 AM
Arrived at FedEx location
MEMPHIS, TN
Jul 27, 2012 10:44 PM
In transit
SHANGHAI CN
Jul 27, 2012 10:41 PM
International shipment release - Import
SHANGHAI CN
Jul 27, 2012 4:21 PM
Left FedEx origin facility
SHANGHAI CN
Jul 26, 2012 11:36 PM
Shipment information sent to FedEx
Jul 27, 2012 11:31 AM
Picked up
SHANGHAI CN
 
j-a-x said:
Mine will be delivered on Monday!
Ordered: 7/4/12
Config: 512/16/2.6
Shipping date: 7/25/12
Delivery day 7/30/12
I paid for expedited shipping but it got stuck on the weekend at the local sort facility.
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Haha! We have the exact same story! Mine delivers tomorrow, but got stuck at the FedEx facility in Portland over the weekend. It would have gotten here on Friday but for the delay in Memphis for customs, blast it!

Today is going to drag so slow. Tomorrow, come quickly! It's delivered by 10:30am!
 
Dear All,

I am so excited. Ordered the 2.7Ghz/768GB/16GB BTO on July 19. Says: Delivers 16/08/2012 - 21/08/2012 by Standard Shipping

I pray I get the Samsung screen. Have bin to various Apple Resellers to check the MBP-R out, and run the terminal code on all of them to detect the screen manufacture. I could guess on forehand already which one was the LG screen and which one was the Samsung. The Samsung is more defined, sharp and vivid. The only Retina I saw the ghosting effect was one out of six and that one had a LG screen.

Please tell me which screen you have once you receive yours.

5 out of 6 MBP-R's I've seen had the Samsung screen btw.
 
joelgerlach said:
Haha! We have the exact same story! Mine delivers tomorrow, but got stuck at the FedEx facility in Portland over the weekend. It would have gotten here on Friday but for the delay in Memphis for customs, blast it!

Today is going to drag so slow. Tomorrow, come quickly! It's delivered by 10:30am!
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Cool, same here, 10:30 am delivery however I have to work from 9 to 6 so if it doesn't come before 9 I might not get to see it. :(
 
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