Macbook Pro Flexgate discussion [Merged]

Keep calling until they do fix it. Keep pushing the EU customer laws, they'll budge because they have no choice. It's better to push a multi billion dollar company than you to pay over $600.

 

So did the OP manage to convince apple to do a repair at apple's cost? I would like to know how the story has progressed.

 

Very interesting this one, I went into the Apple Store this afternoon, my FaceTime camera stopped working, sometimes it didn't show a display other times it did. (MacBook Pro 2018 15inch)

The genius guy was one of the best I dealt with in a long time, he knew about the forums, he knew about Flexgate and what people are saying, didn't play it dumb. I was so thrilled with this, I'm sure a lot of us have experienced different.


Anyway, my point was that he ended up changing two items -

661-10355 Display, Space Gray £ 452.00
923-02502 eDP Flex Cable £ 8.00
S1490LL/A Hardware Repair Labor £ 69.00

Total £ 529.00

Of course, I was within warranty and there was no cost, but what's interesting is this eDP Flex Cable is being added on separately. He knew for my situation the fault could be within the display itself (i.e. the camera might be faulty) hence he changed the display too. But for folks with just a flex cable problem, maybe it will be a simple £8.00 repair for them.

This could be a very interesting solution for Apple, I don't know how this Flex Cable attaches itself to the monitor and whether it can be removed. Or whether it's the same cable that is causing 'flexgate'

 

What makes me wonder is if they redesigned or reconfigured the 2018 models some to make the cable more serviceable...

Wishful thinking. eDP Flex Cable should the one we are talking about here.

 

Complain long enough and loud enough and they'll extend the warranty and free service for this issue as well as the stuck keys. Lol---they really screwed up this butterfly keyboard. I would love to know the Apple executive that went to the mat for this keyboard design and is now regretting that.

 

I don't know if this was just marketing, but it's expected from any manufacturer to make tests like this prior to new design release.

 

ThinkPad's hold MIL-STD-810G military certification standard so it's not just marketing, that's more Apples game. A standard is a minimum criteria, that you will be held accountable against...

Q-6

 

No flexgate on my 2 year old 2016 MBP but I’m not about to wait and see if it will happen. Sold it. Now it’s somebody else’s “potential” problem.

 

Kind of like replacing a Pinto with another Pinto because the gas tank of the first one exploded OK, OK, I realize the Butterfly keyboard hasn't killed anyone... yet

 

I agree, but I also remember some liquid spill videos that didn't seem real to me.

 

Like this one? I am sure it is legit. I think Lenovo would be hung out to dry if not.

 

The first one. While not stated, it kind of creates an image of spill-proof design. We don't see if everything works eventually. Anyway, it's great to have the drainage system.

 

Yeah, gothcha. They don’t show if it works the rest of the day, rest if the week, etc. supposedly the drainage system can withstand up to 16.9 oz and if it takes on much beyond that it has some sort shutdown it performs until it dries out. Wine in particular though, I think I would be skeptical of the long term prognosis without it being opened up and thoroughly cleaned out. But still, while not spill proof, the drainage system likely allows it to fair better than most.

 

This problem was what scared me into AC+. The keyboard issues I could live with, as I'm guessing that Apple will eventually end up extending the replacement program to the 2018s. The flexgate, though...that was what did it for me. $391 with tax.

 

Smart move.

 

Louis Rossmann did also liquid test, but after some time he had issues with motherboard

 

It is pretty cool that they covered it after he videotaped himself pouring a bottle of water into it though hahaha

 

probably Lenovo wanted to keep good image liquid spill proof ThinkPad series

 

Dunno. Lenovo never claims them to be "spill proof," only "spill resistant." I guess that term is open to interpretation. But since he videotaped himself intentionally pouring water into it, they certainly could have denied an accidental damage claim

 

you are right, term spill resistant is more accurate, maybe Lenovo didn't find any traces of liquid damage on motherboard, so there is no clear connection between liquid spill and faulty motherboard, also it's not an Apple with stupid liquid sensor stickers sensitive even for pure isopropyl alcohol

 

Yeah, the liquid sensors and the iPhone are a good example. I believe Apple claims the new iPhones to be IP67 water resistant, sealed from dust and water and can be submerged to a depth of 1 meter for 30 minutes. But then they also claim that this was tested under laboratory conditions and do not recommend you actually do this. Additionally, I believe if you don't have Apple Care+, they also won't cover it. Because after all, it isn't a guarantee, just additional protection. If those sensors are on and you don't have Apple Care+, its pretty much your problem because they never claim "waterproof."

Apple Watch similarly has a number of restrictions and conditions and Apple also goes on to state "Water resistance isn't a permanent condition and may diminish over time." I haven't look at the specifics for Lenovo, but it wouldn't surprise me if they had similar disclaimers about the "spill resistance." Not a guarantee by any means, but additional protection.

 

Back to the topic, can we expect some new protective case design to keep the macbook open during transport?