Macbook Pro Flexgate discussion

Discussion in 'MacBook Pro' started by SourceSunTom, Dec 11, 2018.

?

Was your MBP 2016+ affected by flexgate yet?

  1. Yes

    18 vote(s)
    27.3%
  2. No

    48 vote(s)
    72.7%
  1. SourceSunTom macrumors 6502

    SourceSunTom

    Joined:
    Jul 7, 2016
    Location:
    France
    #1
    My 2016 macbook pro with Touch Bar that i owned since it was release, started a its "flexgate" issue a week ago. Flexgate appears to be an issue caused by very fragile lcd flex cables. The LCD itself is fine, i never dented it or forced on the screen while opening it or anything...

    Problem is, apple currently isn't acknowledging this issue which seems to spread a little more everyday. Apple is currently charging 600$ for a fix right now, which is insane for a design issue. I hope this gets more attention somehow....

    The white stage light effect at the bottom of the screen below caused by flexgate isn't due to the photo, it's like that (maybe worse) irl

    IMG_1174.JPG IMG_1214.PNG

    Here is a website someone made about flexgate if you want to learn more... https://flexgate.me
     
  2. Premal212 macrumors regular

    Premal212

    Joined:
    Jan 26, 2017
    Location:
    London UK
    #2
    Interesting, my 2016 MBP hasn't shown signs of this yet? Op could you create a poll for this? Gives us a better idea of how wide this problem is?
     
  3. SourceSunTom thread starter macrumors 6502

    SourceSunTom

    Joined:
    Jul 7, 2016
    Location:
    France
    #3
    My MBP didn't show any signs of flexgate before it actually got the stage light effect... And that's only stage 1 as others reporting black screens depending on how wide angle the screen is opened.

    The problem isn't that wide, tho, but people are definitely having this issue...
    https://twitter.com/philipyoungg/status/1072587009062039553
    https://twitter.com/LukePower/status/1060518179590402048
    I'll open a pole yeah, but i don't think it's necessary as most people don't have this issue yet
     
  4. Premal212 macrumors regular

    Premal212

    Joined:
    Jan 26, 2017
    Location:
    London UK
    #4
    Yeah, without a doubt, but it's always nice to see a poll on MacRumours lol
     
  5. BeatCrazy macrumors 68000

    Joined:
    Jul 20, 2011
    #5
    Sorry you’re experiencing this. Makes me glad I bit the bullet and got AppleCare+ on my MBP.
     
  6. Acronyc macrumors 6502a

    Joined:
    Jan 24, 2011
    #6
    That sucks this happened. I remember I had an iPhone 4s with a similar problem (spotlights on the bottom) and it really bothered me. I haven't had any such issues yet on my nTB 2016 MBP (no keyboard issues either). Luckily I have AppleCare (bought it before AppleCare+ was an option) for one more year and the keyboard repair for another after that. Hope you can get your issue resolved!
     
  7. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #7
    A defect like this should not even require the device be under warranty.
     
  8. SourceSunTom thread starter macrumors 6502

    SourceSunTom

    Joined:
    Jul 7, 2016
    Location:
    France
    #8
    I hope they recall the defective machines, but this issue needs more attention for this to even happen...

    I got no apple care unfortunately, if it wasn't for this design issue i wouldn't need it :/
     
  9. _Kiki_ macrumors 6502a

    Joined:
    Aug 13, 2017
    #9
    poor quality components and Apple charging $600 for repair, total scam
    this is true "premium product" :eek:
     
  10. thadoggfather macrumors G4

    thadoggfather

    Joined:
    Oct 1, 2007
    #10
    this happened to my 2016 nTB, shame cause the panel was beautiful

    replacement panel is good enough but what a crappy flaw! Apple quality and engineering is dubious
     
  11. retta283 macrumors regular

    retta283

    Joined:
    Jun 8, 2018
    Location:
    Kingman, AZ
    #11
    Apple needs to start a recall or a replacement program if this continues. Charging up to half the price of the computer to fix this is an absolute ripoff.
     
  12. thadoggfather macrumors G4

    thadoggfather

    Joined:
    Oct 1, 2007
    #12
    its ridiculous they refuse to replace the cable and need to replace the whole top display

    it could theoretically be such a cheap repair fix if not for it being 'apple's way'
     
  13. synergize macrumors regular

    Joined:
    Jul 12, 2010
    #13
    Are those lights permanently on, or just for the holidays?
     
  14. thadoggfather macrumors G4

    thadoggfather

    Joined:
    Oct 1, 2007
    #14
    It’s apple gift to us for their flawless design
     
  15. brdeveloper macrumors 68020

    brdeveloper

    Joined:
    Apr 21, 2010
    Location:
    Brasil
    #15
    Did you really call Apple or you have being in touch with authorized service providers (AASPs)? The latter will always charge you with the full price. It's up to you calling Apple and telling your story, asking for a free replacement. I think this defect should be eligible for fixing as "under warranty". Never trust on AASP budget.
     
  16. SourceSunTom thread starter macrumors 6502

    SourceSunTom

    Joined:
    Jul 7, 2016
    Location:
    France
    #16
    Yeah i called their support, they’re only offering a full 600$ replacement as for now
     
  17. Airboy1466 macrumors 6502

    Airboy1466

    Joined:
    Feb 23, 2015
    #17
    That’s just terrible customer service as you have no signs of abuse to the machine at all
     
  18. mdnz macrumors 6502

    Joined:
    Apr 14, 2010
    Location:
    The Netherlands
    #18
    You're from France, you have better customer protection rights than that. Keep pushing them until they give you a free repair, they're required to. Ridiculous that it's even needed.
     
  19. Plutonius macrumors 604

    Plutonius

    Joined:
    Feb 22, 2003
    Location:
    New Hampshire, USA
    #19
    This issue will probably occur after your AppleCare+ is expired :(.

    The solution isn't to be covered for three years but instead to have Apple build a reliable computer.
     
  20. SourceSunTom thread starter macrumors 6502

    SourceSunTom

    Joined:
    Jul 7, 2016
    Location:
    France
    #20
    When i called they told me i’d better wait and see if they ever do recall for defective laptops, should i wait or insist like you’re saying ?
     
  21. thadoggfather macrumors G4

    thadoggfather

    Joined:
    Oct 1, 2007
    #21
    whats crazy about this issue is it just happened one day all of a sudden

    there is no phase where it slowly gets worse or anything

    goes from working perfect to spotlighting
     
  22. mdnz macrumors 6502

    Joined:
    Apr 14, 2010
    Location:
    The Netherlands
    #22
    Insist, you have at least a 2 year warranty in the EU, in some cases you can push it to 3 years.
    See here: https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm (Expand section Faulty Goods)

    Don't wait because it might push you out of the EU warranty period.
     
  23. SourceSunTom, Dec 13, 2018
    Last edited: Dec 13, 2018

    SourceSunTom thread starter macrumors 6502

    SourceSunTom

    Joined:
    Jul 7, 2016
    Location:
    France
    #23
    Good news, apple’s warranty is based off the day they ship the item (the guy on the phone told me this at first), however i insisted the EU waranty says it is when you receive your stuff :)... So because of that, my call at apple wasn’t 3 days after the warranty but 1 day before it expires, so they have proof i called about my problem before the warranty ended, so i should hopefully get my item fixed, i didn’t have my service number thing for that call so they told me to call back tomorrow with it!
    Let’s hope they start recalling devices with that problem, because i’m not the only one with this issue and i was nearly 3 days late to use my warranty...
     
  24. 8SlaiN8 macrumors member

    8SlaiN8

    Joined:
    Sep 16, 2018
    #24
    lol
    last second save!
     
  25. jerryk macrumors 601

    Joined:
    Nov 3, 2011
    Location:
    SF Bay Area
    #25
    That is how electronics fail. Perfect until they fail.
     

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