I use Apple out of necessity. I can't do anything but give them props for design, functionality and reliability. For both hardware and software. But, as for EVER caring about what the customer needs? Not going to happen unless those needs fit with their ability to earn big dollars. Period. And I have no problem with people earning money. But it ought to be about more then just the money. And I am not talking abut the fine people whom are working for the company, but more the people running the thing.
Now, I NEED a faster MacBook Pro for my livelihood. I am now capturing video in the ProRes HQ format using a Macbook Pro and an AJA IO HD capture device. I have 2 IO HD's and 1 of 6 laptops that will barely work for capture. In fact the minimum equipment for the IO HD is a 2.33 MacBook Pro. Minimums are, well, they are just that..the absolute minimum. I have had dropped frames on more than one occasion. Like I said, I use Apple products Because I have too. Just recently my 2.33 MacBook Pro quit working correctly. It is 1 years old and still covered by the extended warranty. They told me it would be $1450.00 to fix it. Part of that was a keyboard (the actual problem) the rest was a new main board. They said something must have spilled on the computer. Nothing spilled on this computer. I own a total of 4 desktops, and 6 laptops, that are Apple. I told then to skip the main board and put in the new keyboard. That cost $150.00. And low and behod, the 2.33 is working perfectly!
The extended warranties on all my Mac's cost me $3090.00. And they charge me for a keyboard?? I need a faster MacBook Pro to do my job. I am not wanting to put anyone off here. But my experiences with apple customer service are what they are. What service? When I purchased my first mirrored door G4 there was a deal to get $500.00 off the then $3500.00 23" display. I went to an Apple store and they sold me the computer, and sent me to a different store to get the monitor. I was told that all I had to do to get the rebate was to purchase both items on the same day. I never did get that rebate. I it took me over 10 hours on the phone over 30 days to be told that it was my fault that I did not buy them in the same store. And not one apology from the Manager of the store whom told me that all I needed to do was to buy both items on the same day. Apple must have needed that $500.00 more then it needed me as a customer. Apple is ALL about the $. Did I happen to mention that I use Apple products out of necessity? And probably will continue using apple products only out of that necessity; or until someone cracks OSX to run on a PC. What a great day that will be.
Good day,
Carmine
Products
G4 Mirrored doors
2 G5's Quad 2.5 and 2.7 with 8gig Ram
MacPro Quad 3.0 16gig Ram 6TB hard drive internal
5 MacBook Pros 17" 2.33, 2.16 and 3 15" 2.0
Titanium 667--4 Apple 23" displays--2 HP 30" displays
Home grown 20TB Raid O + 1 with (10TB R0 Mirrored to 10TB R0)
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Video Panasonic HD AJ-PCS060G P2 Store
AJ-HDC27H VariCam/AG-HVX200
HA13x4.5BERM/HA 18x7.6BERM Lenses
BT-LH1700W/BT-LH900A Monitors
AJA Io HD/Kona x 2
guy in London) also states Air style keyboard and sleeker case design, which I'm counting on just because the Air is so modern and the current MBP case is so old that they have tons of reasons to refine it. Multitouch is pretty much a given, as well as improved graphics. I was at the Chicago