Macbook Pro restarted because of a problem

Discussion in 'macOS' started by TakaJ, Mar 19, 2016.

  1. TakaJ macrumors newbie

    Joined:
    Mar 19, 2016
    #1
    It has been happening for quite some times and usually restarts whenever I am watching a show on dailymotion especially. It is getting frustrating as my warranty has also expired :(
    Am hoping to get some help here!


    Mac Details:

    Macbook Pro (Retina, 13-inch, Mid 2014)
    Processor 2.6GHz Intel Core i5
    Memory 8GB 1600 MHz DDR3
    Graphics Intel Iris 1536MB


    This is the report that is shown after the latest crash


    Anonymous UUID: A70D4E2C-C304-8EC1-42BE-57FF401CC3E4

    Sun Mar 20 11:37:56 2016

    *** Panic Report ***
    panic(cpu 2 caller 0xffffff800b416df2): Kernel trap at 0x00000258000001e0, type 14=page fault, registers:
    CR0: 0x0000000080010033, CR2: 0x00000258000001e0, CR3: 0x000000022ae64024, CR4: 0x00000000001627e0
    RAX: 0xffffff80252d3800, RBX: 0xffffff801f75d000, RCX: 0x0000000000000001, RDX: 0x7fffffffffffffff
    RSP: 0xffffff810d39bb78, RBP: 0xffffff810d39bbc0, RSI: 0x0000000000000002, RDI: 0xffffff8021b35800
    R8: 0x00000000000002b0, R9: 0x0000000000000000, R10: 0x0000000000000000, R11: 0xffffff800f223960
    R12: 0xffffff800bb12f48, R13: 0xffffff800ba29750, R14: 0xffffff8021b35800, R15: 0xffffff80272ef200
    RFL: 0x0000000000010282, RIP: 0x00000258000001e0, CS: 0x0000000000000008, SS: 0x0000000000000010
    Fault CR2: 0x00000258000001e0, Error code: 0x0000000000000010, Fault CPU: 0x2

    Backtrace (CPU 2), Frame : Return Address
    0xffffff810d39b820 : 0xffffff800b32ad21
    0xffffff810d39b8a0 : 0xffffff800b416df2
    0xffffff810d39ba60 : 0xffffff800b433ca3
    0xffffff810d39ba80 : 0x258000001e0
    0xffffff810d39bbc0 : 0xffffff7f8d38aa68
    0xffffff810d39bc00 : 0xffffff7f8d399b95
    0xffffff810d39bc30 : 0xffffff7f8d38b479
    0xffffff810d39bc50 : 0xffffff7f8d3f06a8
    0xffffff810d39bc70 : 0xffffff7f8d38b2dc
    0xffffff810d39bca0 : 0xffffff7f8d3996a1
    0xffffff810d39bd00 : 0xffffff800b8b6631
    0xffffff810d39bd50 : 0xffffff800b8fde62
    0xffffff810d39bdc0 : 0xffffff800b3e17de
    0xffffff810d39be10 : 0xffffff800b32ef8c
    0xffffff810d39be40 : 0xffffff800b3139f3
    0xffffff810d39be90 : 0xffffff800b32429d
    0xffffff810d39bf10 : 0xffffff800b40231a
    0xffffff810d39bfb0 : 0xffffff800b4344c6
    Kernel Extensions in backtrace:
    com.apple.iokit.IOAcceleratorFamily2(156.16)[1259B80F-E4C5-3BC9-BED5-65B42289E8C0]@0xffffff7f8d36f000->0xffffff7f8d3ddfff
    dependency: com.apple.iokit.IOPCIFamily(2.9)[05578B0B-C99C-3A87-9F3E-B4746D19CEF4]@0xffffff7f8bb24000
    dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0xffffff7f8c46b000
    com.apple.driver.AppleIntelHD5000Graphics(10.0.6)[193BB947-B51B-3D53-817C-34CEE56B9E0E]@0xffffff7f8d3ec000->0xffffff7f8d44bfff
    dependency: com.apple.iokit.IOSurface(97.4)[A4AE35B7-0C17-38F2-AD0D-A4C4B40196FB]@0xffffff7f8c343000
    dependency: com.apple.iokit.IOPCIFamily(2.9)[05578B0B-C99C-3A87-9F3E-B4746D19CEF4]@0xffffff7f8bb24000
    dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0xffffff7f8c46b000
    dependency: com.apple.iokit.IOAcceleratorFamily2(156.16)[1259B80F-E4C5-3BC9-BED5-65B42289E8C0]@0xffffff7f8d36f000

    BSD process name corresponding to current thread: com.apple.WebKit

    Mac OS version:
    14F1605

    Kernel version:
    Darwin Kernel Version 14.5.0: Tue Sep 1 21:23:09 PDT 2015; root:xnu-2782.50.1~1/RELEASE_X86_64
    Kernel UUID: 06D286E3-A8A1-3BE7-A7EB-EAC6E0C69758
    Kernel slide: 0x000000000b000000
    Kernel text base: 0xffffff800b200000
    __HIB text base: 0xffffff800b100000
    System model name: MacBookPro11,1 (Mac-189A3D4F975D5FFC)

    System uptime in nanoseconds: 1108292719858
    last loaded kext at 244166421407: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f8d9f1000, size 69632)
    last unloaded kext at 304709510960: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f8d9f1000, size 61440)
    loaded kexts:
    com.apple.filesystems.ntfs 3.13
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AudioAUUC 1.70
    com.apple.driver.AGPM 110.19.6
    com.apple.driver.ApplePlatformEnabler 2.2.0d4
    com.apple.driver.X86PlatformShim 1.0.0
    com.apple.iokit.IOBluetoothSerialManager 4.3.6f3
    com.apple.driver.AppleUpstreamUserClient 3.6.1
    com.apple.driver.AppleOSXWatchdog 1
    com.apple.driver.AppleHDA 272.18.3
    com.apple.driver.AppleThunderboltIP 2.0.2
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.6f3
    com.apple.iokit.IOUserEthernet 1.0.1
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleHWAccess 1
    com.apple.driver.AppleHV 1
    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
    com.apple.driver.AppleIntelHD5000Graphics 10.0.6
    com.apple.driver.AppleSMCLMU 2.0.7d0
    com.apple.driver.AppleLPC 1.7.3
    com.apple.driver.AppleBacklight 170.7.4
    com.apple.driver.AppleMCCSControl 1.2.12
    com.apple.driver.AppleCameraInterface 5.36.0
    com.apple.driver.AppleIntelFramebufferAzul 10.0.6
    com.apple.driver.AppleUSBTCButtons 240.2
    com.apple.driver.AppleUSBTCKeyboard 240.2
    com.apple.driver.AppleUSBCardReader 3.5.5
    com.apple.driver.AppleUSBHub 705.4.2
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
    com.apple.BootCache 36
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.7.1
    com.apple.driver.AppleAHCIPort 3.1.2
    com.apple.driver.AirPort.Brcm4360 930.37.3
    com.apple.driver.AppleUSBXHCI 710.4.11
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleACPIButtons 3.1
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 3.1
    com.apple.driver.AppleAPIC 1.7
    com.apple.nke.applicationfirewall 161
    com.apple.security.quarantine 3
    com.apple.security.TMSafetyNet 8
    com.apple.kext.triggers 1.0
    com.apple.driver.X86PlatformPlugin 1.0.0
    com.apple.driver.DspFuncLib 272.18.3
    com.apple.kext.OSvKernDSPLib 1.15
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.6f3
    com.apple.iokit.IOBluetoothFamily 4.3.6f3
    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
    com.apple.iokit.IOSurface 97.4
    com.apple.iokit.IOUSBUserClient 705.4.0
    com.apple.driver.IOPlatformPluginFamily 5.9.1d7
    com.apple.driver.AppleBacklightExpert 1.1.0
    com.apple.driver.AppleSMC 3.1.9
    com.apple.iokit.IONDRVSupport 2.4.1
    com.apple.driver.AppleSMBusController 1.0.13d1
    com.apple.driver.AppleHDAController 272.18.3
    com.apple.iokit.IOHDAFamily 272.18.3
    com.apple.iokit.IOAudioFamily 203.3
    com.apple.vecLib.kext 1.2.0
    com.apple.iokit.IOSerialFamily 11
    com.apple.AppleGraphicsDeviceControl 3.10.25
    com.apple.iokit.IOAcceleratorFamily2 156.16
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.driver.AppleUSBMultitouch 245.2
    com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5
    com.apple.iokit.IOUSBMassStorageClass 3.7.2
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5
    com.apple.driver.AppleUSBMergeNub 705.4.0
    com.apple.iokit.IOUSBHIDDriver 705.4.0
    com.apple.driver.AppleUSBComposite 705.4.9
    com.apple.iokit.IOAHCIFamily 2.7.5
    com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
    com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
    com.apple.driver.AppleThunderboltNHI 3.1.7
    com.apple.iokit.IOThunderboltFamily 4.2.2
    com.apple.iokit.IO80211Family 730.60
    com.apple.driver.mDNSOffloadUserClient 1.0.1b8
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.iokit.IOUSBFamily 720.4.4
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 300.0
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.AppleMobileFileIntegrity 1.0.5
    com.apple.driver.AppleCredentialManager 1.0
    com.apple.driver.DiskImages 398
    com.apple.iokit.IOStorageFamily 2.0
    com.apple.iokit.IOReportFamily 31
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 3.1
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.corecrypto 1.0
    com.apple.kec.Libm 1
    com.apple.kec.pthread 1
    Model: MacBookPro11,1, BootROM MBP111.0138.B16, 2 processors, Intel Core i5, 2.6 GHz, 8 GB, SMC 2.16f68
    Graphics: Intel Iris, Intel Iris, Built-In
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, -
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, -
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x112), Broadcom BCM43xx 1.0 (7.15.166.24.3)
    Bluetooth: Version 4.3.6f3 16238, 3 services, 18 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en0
    Serial ATA Device: APPLE SSD SM0256F, 251 GB
    USB Device: Internal Memory Card Reader
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: USB Receiver
    Thunderbolt Bus: MacBook Pro, Apple Inc., 17.2
     
  2. [AUT] Thomas macrumors member

    Joined:
    Mar 13, 2016
    Location:
    Graz [Austria]
    #2
    By just looking at this single report I would expect a problem with webkit: BSD process name corresponding to current thread: com.apple.WebKit. Webkit is the rendering engine for Safari. Which makes perfect sense since this happens when u watch dailymotion. The bad news is: it's deep in the system and not easily fixed.
    As per google this issue is quite common. Other people having this issue haven't found hardware problems, so I wouldn't expect that here (although it could be GPU related). Have you perhaps upgraded the OS?

    To eliminate the GPU from the list: if you have any 3D games installed and the macbook runs them fine, I think we can safely assume it's working well.
     
  3. TakaJ thread starter macrumors newbie

    Joined:
    Mar 19, 2016
    #3
    In the last 30 days, I have updated the Security Update 2016-001 (March 14 2016) and Safari Version 9.03
    (March 14 2016) from the app store.

    And no, I do not have any 3D Games installed.

    That sounds bad :\ so what should I do?
     
  4. [AUT] Thomas macrumors member

    Joined:
    Mar 13, 2016
    Location:
    Graz [Austria]
    #4
    Both the security update and the Safari 9.0.3. update could have introduced that problem... :-/
    It might be fixed during another patch, so you could just wait for that and try another browser in the meantime.

    At first, let's try the quick fixes: do a permission repair in the disk utility. Check the drive for errors. I doubt that will fix the problem, but it's done in a few mins, so worth a try.
    You can also do the hardware checks to be on the safe side: https://support.apple.com/en-us/HT201257

    If all that doesn't help you might want to upgrade to El Capitan:
    With reference to https://discussions.apple.com/thread/7495547?start=0&tstart=0

    I would also consider a fresh install of El Capitan if the normal upgrade won't solve the problem.
    Since Re-Install sounds like a very painfull process to most people: There's actually a very clean and still easy way to do a clean-install without the hassle of time-machine or other backup & restore tools. The only requirement is that you can borrow another Mac for a few hours with enough storage to hold your userprofile:
    1. Create a bootable USB Stick with El-Capitan using Diskmaker X
    2. Deactivate any software-licenses on the machine to allow a painless activation after installing El Capitan
    3. Transfer your user profile to the other Mac. Do this using wired network if possible. WiFi will take more time.
    4. (You might want to backup certain non-App-Store Apps to a e.g. USB-Stick)
    5. Boot the Macbook from the USB-Stick by holding the Option-key during boot.
    6. Format the old partition using the disk utility
    7. Install OSX El Capitan (create only an admin account during setup)
    8. Transfer the user-profile back from the other Mac.
    9. Install any missing Apps.
    This ensures no system data is restored from a backup (which possibly would re-introduce the problem by restoring e.g. invalid config files)
     

Share This Page