MacBook Pro suddenly hibernates for no reason

Discussion in 'MacBook Pro' started by marc-50s, Apr 18, 2017.

  1. marc-50s macrumors newbie

    Joined:
    Jan 25, 2015
    #1
    I have a 15 inch mid-2012 MacBook Pro, and recently, after I changed the battery in February at a third-party store (because the computer was out of extended warranty, and the original battery was reaching its end of life), my laptop started to sporadically hibernate. There wasn't any magnetic devices near it (while I was able to put the display to sleep with any magnet, I could wake it up with any key before it could go completely to sleep). And it seems to happen in room temperatures of 30ºC or higher (86ºF or higher), in air conditioned places at 25ºC, it was less likely to happen.

    Every time the computer's screen fades to black, it would not respond while it's forced hibernating. Only after the fans are off, then I must press the power button to awake the computer.

    If I connected any external hard drives, they would disconnect upon hibernation, and the failed to eject properly message would show up.

    When I was on HDD, the grey progress bar showed up and it took several minutes to get back to normal. Fortunately, after upgrading to SSD, the wake from deep hibernation was more instant, but that's still a problem.

    On El Capitan, checking the console had mentions of "sleep", but on Sierra, no such mention of forced hibernation at all.

    A clean reinstallation of OS X or resetting the PRAM and SMC did not solve the sleep problem.

    I cannot afford yet another repair, so what should I do? I searched everywhere on Google, but no clear solution is found, and I seem to be the only one with this problem.

    Also I have a dented bottom case on the side where the battery indicator is. Could this be a faulty hardware?
     
  2. Sanpete macrumors 68020

    Joined:
    Nov 17, 2016
    Location:
    Utah
    #2
    Does the place that replaced the battery warranty its work for 90 days? It seems they caused the problem, which could be a cable, or a not fully compatible battery.
     
  3. marc-50s thread starter macrumors newbie

    Joined:
    Jan 25, 2015
    #3
    The place that replaced the battery said the battery was fine. Instead, they told me to check an Apple Authorised Service Provider (there's no Genius bar in Singapore, yet).

    After a diagnosis, they said the battery may not be compatible, in addition, a full diagnosis and repair would cost at least five hundred dollars and take five working days max, plus my extended AppleCare had already expired last year, so I took it to another repair shop. They suspected it was a logic board problem, but I didn't believe them at first, and swapped the battery nonetheless. They did say I can replace the logic board and return the battery if the problems persist, for a low top up fee of S$70 (US$50) (the battery swap was already S$180 (US$130)).

    Unfortunately, even after the battery was swapped, the laptop still has all these random hibernations. In addition, one of the USB ports is starting to fail. I now believe that I need to replace the logic board.
     

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