Im hoping that new designs can fix some of their QA issues. This is a PRIME example.
I am hoping they slow their roll with the new products, and pouring so much time into the ****ing iPhone. WHO CARES...it's a PHONE...I realize they wanted to revolutionize the mobile industry, and they seem to be doing it, but at the cost of QA on everything else.
My parents were one of the folks who had the Aluminum iMac 24" with the faulty graphics card...They bought it 2 weeks after it came out.
We'll just say I contacted sjobs@apple.com and the issue was resolved within a month and a half. If you have this problem (the one from this thread, not the iMac issue obviously) I suggest you do it too.
I can't really go into a lot of detail (and i know that sounds shady, but I've got no reason to lie about this), but I had a TON to do, from the end user side of things, with getting it fixed for everyone in the community. They work on the stuff that's wrong, but really it's the executive relations team that needs to be contacted to get results. Its hard because they have so many people working on developing OS X and iPhone and stuff...
The fact that they are taking time off from adding new features they end up not delivering into an OS, and developing Snow Leopard, which focuses on getting Leopard up to snuff is a VERY good thing.
I hope now that iPhone 3g is out, they'll slow it down, take a step back, see how much their quality has gone downhill, and start to address that...
My powerbook is the best machine I've ever owned. So unbelievably rock solid. 4 years old.