My Dell experience:
"High End" Dell XPS 13
-3 months later = dead mother board, dell replaces next day with refurbished unit
-6 months later = dead mother board again, dell replaces next day with refurbished unit
- 9 months later = dies again, i search the internet to see if this is a common issue which sure enough it is and dell is just replacing with refurbished units until customers are out of warranty. Took me 2 days of calling Indian call centres who could barely speak a word of english to get in touch with the "manager" who could also barely speak english. I asked for a replacement machine, they refused flat out to which i called consumer affairs and lodged a complaint over here in Australia.
- 2 weeks later consumer affairs confirms that I was in the right, replacement computer received XPS13. Dell assures me this is the new model and I will have no issues.
- I've had this one for the past year, all with problems, it is tacky and cheap and the cover has discoloured from light use. I will never ever buy dell again.
Sorry for the essay long post but the customer service from Dell is poor, yes they have a next day replacement service but I would much prefer not having to replace parts every few months and have a machine that does what I bought it for....work.
I am by no means a mac fanboy, I only just ordered my first mac and it comes in mail this week...15 inch high end