Thanks for the suggestion those are the people that just told me no replacement thougharistobrat said:Call AppleCare and ask for Customer Relations, or send an email with some pics to steve@apple.com .. someone on his team should get back to you (from what I've read on the forums here).
I always read that replacements happen on the fourth time, but maybe they can swing something for you since they're having such a hard time fixing your MacBook.
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MacBook random shutdown
- Thread starter McBain
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benthewraith said:
haha, well I just KNEW someone had to be stalking me
The mom has it 6 hours away.
I just got mine back from my local Apple-certified serivice location, and I'm super-pleased (so far).
I can't say if it's completely stopped shutting down (I haven't had it back for long enough, but nothing so far), but I can say the thing runs about 30 degrees cooler than before. I used to run about 60 degrees when idle and 82ish when working, and now it's down to 27 at idle. Wow.
I can't say if it's completely stopped shutting down (I haven't had it back for long enough, but nothing so far), but I can say the thing runs about 30 degrees cooler than before. I used to run about 60 degrees when idle and 82ish when working, and now it's down to 27 at idle. Wow.
Update:
Received back my BlackBook today from Flextronics in Memphis after sending it in on the 18th. No discernable scratches or marks from mishandling. They replaced:
APP-607-0199 ASSY,HEATSINK,M42(1.OmmConnect APP-
655-1285A DA SEAGATE 2.5 MERC-2 5400RPM
The service tech ID is: 612525
Looks to me that they replaced the heatsink and the harddrive. I'll have to re-read some earlier posts in this thread to see if the parts match up. I am currently backup up my 100gb drive (which I took out prior to sending in for service, replacing it with the stock 80gb) and the machine is holding at 47 degrees celcius. This is 10-15 degrees lower than what I used to get.
Let's see if it shuts down unexpectantly in the next week. Until then, I'll reserve judgement on the repair.
Rich
www.leggnet.com
Received back my BlackBook today from Flextronics in Memphis after sending it in on the 18th. No discernable scratches or marks from mishandling. They replaced:
APP-607-0199 ASSY,HEATSINK,M42(1.OmmConnect APP-
655-1285A DA SEAGATE 2.5 MERC-2 5400RPM
The service tech ID is: 612525
Looks to me that they replaced the heatsink and the harddrive. I'll have to re-read some earlier posts in this thread to see if the parts match up. I am currently backup up my 100gb drive (which I took out prior to sending in for service, replacing it with the stock 80gb) and the machine is holding at 47 degrees celcius. This is 10-15 degrees lower than what I used to get.
Let's see if it shuts down unexpectantly in the next week. Until then, I'll reserve judgement on the repair.
Rich
www.leggnet.com
LeggNet said:
Don't worry It won't, it'll be fine!....for the next week that is.
give it about a month or two, those shutdowns don't go away forever. Apple seriously needs to find a definite solution to this problem.
Mine was fixed for about a month, then out of the blue, Bam. RSS.
Well according to Apple mine shipped today... according to Fedex it shipped yesterday with it suppose to arrive today... and Apple's email said to expect it within two days.
K, let's see how everything is fixed. Personally I'm rooting for a new logicboard/heatsink/and CPU. In my mind those should fix the problem.
Leggnet: the harddrive doesn't affect anything - someone removed the harddrive and booted from an external and the RSD still happened. Also the heatsink is a temporary fix. Should happen again in teh same amount of time that the first time happened prior to the fix.
K, let's see how everything is fixed. Personally I'm rooting for a new logicboard/heatsink/and CPU. In my mind those should fix the problem.
Leggnet: the harddrive doesn't affect anything - someone removed the harddrive and booted from an external and the RSD still happened. Also the heatsink is a temporary fix. Should happen again in teh same amount of time that the first time happened prior to the fix.
Did I mention how much I love fedex? Well...
Here's just hoping I get it TODAY. Fedex are a bunch of incompentent morons and I hope this is just an inputting error on their part.
Here's just hoping I get it TODAY. Fedex are a bunch of incompentent morons and I hope this is just an inputting error on their part.
I just got a call from Nathan Philips on behalf of Steve Jobs.
yeah, that's how important I am.
He assured me that it should be arriving today regardless of Fedex's error. He said he'd call again to confirm that it's here.
yeah, that's how important I am.
He assured me that it should be arriving today regardless of Fedex's error. He said he'd call again to confirm that it's here.
7on said:
my local apple dealer said he had to order my new Motherboard... he said they made a next version (not mentioning heatsink replacement) so I'm waiting for it to come in and get the call to bring him my macbook and fix it (together with the second yellowing parts fix :s) when its done I will ask him again IF its a new motherboard since more people talk about heatsinks and not motherboards being replaced to fix the Random Shutdown Syndrome...
Jo-Kun said:
The new logic/mother board should fix it. Heat Sinks fix it for about a month until it burns through the new cable.
is this a macbook only problem??
I have a Macbook Pro that has been experiencing RSS, almost always when running on battery only.
But it seems that most everyone out there has the RSS with Macbooks and not Macbook Pros!!
Anyone else with a Macbook Pro and RSS????
I have a Macbook Pro that has been experiencing RSS, almost always when running on battery only.
But it seems that most everyone out there has the RSS with Macbooks and not Macbook Pros!!
Anyone else with a Macbook Pro and RSS????
If it's a Macbook Pro then it's an entirely different issue. Possibly with the battery.
Macbook back. Replaced:
That's it. It'll probably happen again, unfortunately.
Tech ID: 612525
Macbook back. Replaced:
Code:
APP-607-0199 ASSY,HEATSINK,M42(1.0mmConnectThat's it. It'll probably happen again, unfortunately.
Tech ID: 612525
7on my first repair just said heat sink assembly replaced but then my second repair said the 1.0mm connect part after heat sink assembly replaced so that might mean a new part that might hopefully be the real fix.
What's wierd is when it went in for the second repair it wasn't randomly shutting down anymore, well it didn't have time to it had the funky vertical lines and light scratches and some other problems, so I immediately sent it in. They didn't replace the casing like they were supposed to they instead replaced the heatsink with one with that new 1.0mm connect description and scratched it like you couldn't believe.
Good luck with yours, thats the same repair ID I had so it must be a generic number they put in there. Did they scratch it at all?
What's wierd is when it went in for the second repair it wasn't randomly shutting down anymore, well it didn't have time to it had the funky vertical lines and light scratches and some other problems, so I immediately sent it in. They didn't replace the casing like they were supposed to they instead replaced the heatsink with one with that new 1.0mm connect description and scratched it like you couldn't believe.
Good luck with yours, thats the same repair ID I had so it must be a generic number they put in there. Did they scratch it at all?
Hmmm.Donz0r said:
Reading from the TS article, the RSD solution that Apple notified its service partners about hasn't been out for much longer than three weeks yet.
Sounds like your MacBook unfortunately got fixed before Apple had the final solution.
Guess I'll find out in the next few weeks. Mine came back last Friday with only the heatsink changed. So far so good.
My mother-in-law just had hers repaired for the random shutdown. Now it boots to a gray screen. This is her first apple and I feel terrible for telling her to get an apple.
She is taking it back to The Apple Store to (hopefully) get it repaired this time. I just can't believe they would send it back to her when it doesn't even boot up.
She is taking it back to The Apple Store to (hopefully) get it repaired this time. I just can't believe they would send it back to her when it doesn't even boot up.
On some german hardware news sites it has been reported, that a defective temperature sensor is the problem. It's located on or near the heatsink. The heatsink gets to hot, so that the isolations of the sensor melts. Once the isolation is melted it may get a short-cicuit randomly and then switch off the system because it thinks the system went to hot.
I'd love some advice if possible...
My MacBook shut off randomly for the first time last night. It also did it twice this morning, though it had been on all night fine.
Each time, it was just after I started compressing video in iSquint for my iPod.
Do I have the problem? Should I contact AppleCare now, or let it happen a few more times?
Cheers guys
My MacBook shut off randomly for the first time last night. It also did it twice this morning, though it had been on all night fine.
Each time, it was just after I started compressing video in iSquint for my iPod.
Do I have the problem? Should I contact AppleCare now, or let it happen a few more times?
Cheers guys
contact them.
I know of at least one person who fixed it herself... not that I would try though.
I know of at least one person who fixed it herself... not that I would try though.
If she resets the PRAM (holding down option-command-p-r after the chime sound and keeps holding it until it's chimed 4x), her MacBook will boot up fine.lfielder06 said:
DIY Fixit for macbook?
I really would like to fix my own macbook shutdown problem if it's at all possible. I know this sounds stupid, but I live in Thailand and I have no faith whatsoever in the applecenter in Bangkok, they will scratch it to bits, probably leave screws and cables out and no doubt take ages..then they will try and tell me that I need to pay to get it back. Sounds unlikely? Well Thailand is not the same as US or any normal country believe me!
So, if anone can give me any tips on how to fix it myself I would be very very grateful, I have all the tools and I'm totally comfortable with taking it apart, I just need to know which bit to insulate or whatever.
Andy..In Chiang Mai, Northern Thailand.
7on said:
I really would like to fix my own macbook shutdown problem if it's at all possible. I know this sounds stupid, but I live in Thailand and I have no faith whatsoever in the applecenter in Bangkok, they will scratch it to bits, probably leave screws and cables out and no doubt take ages..then they will try and tell me that I need to pay to get it back. Sounds unlikely? Well Thailand is not the same as US or any normal country believe me!
So, if anone can give me any tips on how to fix it myself I would be very very grateful, I have all the tools and I'm totally comfortable with taking it apart, I just need to know which bit to insulate or whatever.
Andy..In Chiang Mai, Northern Thailand.
