Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Massive Bluetooth Skipping Issues
- Thread starter aloshka
- Start date
- Sort by reaction score
Well that's a bummer. I'll have to look in my settings to see about the LTE data only. I don't think that mine is set like that. I'll see if that will help for now. Thanks.
I don't make many phone calls so at least I have fast data. its not perfect but better. I get glitches every time I walk through a metal framed door too. and it can be worse on the bus.
I have an iPhone 7+ JB 128gb on at&t and I have very little (if any) BT issues. Other than the occasional skip, No issues in my car, or headsets. Nothing more or less than what I experienced on my 6+. That is not to say others are not having the BT issues. I wonder what could affect certain phones while not affecting others?
Beware that I also said my att 7+ was not having any BT issues with either pair of my Bose wireless headphones and was attacked by others! LOL!
87 days with no resolution on my case.
Apple deleted the thread again today. Again, here was the link: https://discussions.apple.com/message/31110503
Here is the screenshot:
Apple deleted the thread again today. Again, here was the link: https://discussions.apple.com/message/31110503
Here is the screenshot:
I noticed yesterday that one of the songs in my playlist gets to the last 40 seconds of the song then goes out, but the timer still counts down just no sound from the song. It's only on this one song as far as I've found anyway, and I thought it was something to do with the Bluetooth feature, but nope. Any ideas?
I get this sometimes with audible and once today the play button kept playing music and not my book. I was thinking it was audible but I wonder.
Well I have an appointment at the Apple store for 1/3 to see if I can get this issue fixed. Never noticed it until today I was using my Airpods at the gym and every 10 seconds it was cutting out. Is it possible to there was too much interference. Haven't noticed it inside my home.
Lost it already. Decided to shell out more money, but an unlocked phone. I get the feeling Apple will never admit to having issues with the intel chips.
I had the same problems with my iPhone 7+ until yesterday. My wife and I upgraded our phones in October through AT&T. We both decided to go with the Plus this time. From the first day, I had problems with the phone dropping calls frequently and poor bluetooth connections. She had no issues with her phone. Whenever I tried to stream audio, either in my car or in the house, there was always some skipping. Sometimes it sounded like an LP playing at the wrong speed. Wifey also noticed I sounded more muffled when using the bluetooth in the car. I put up with it due to a lack of time and hoping that a software update would fix the issues.
I was working the New Year's weekend. I had several phone calls Sunday night into yesterday morning. The last call I received was about 5:30 A.M. At around 6 A.M. I got up to go round and my phone was dead. Weird as it was plugged into the charger. I figured it just locked up. Tried to power it up...nothing. Tried a hard reset...nothing. Dead. Fired-up iTunes and connected the phone....nothing. Luckily my wife was off from work so I was able to transfer calls to her phone. I ran to the AT&T store. The "tech" there couldn't get it on. Had to take it to Apple. The nearest Apple Store is in a Mall about 40 minutes away. I get to the store and there is a 3 hour wait. Awesome. Wander the mall for a bit and get a text about 2 hours into my wait that I've been moved up. I head back to the store and check in. I wait about 15 minutes to meet with the Genius. I explain all the issues I had with the phone and what happened in the morning. He runs his whole battery of diagnostics and concludes the thing is dead. He gives me the whole story about how he's never had one just die like that, etc, etc. He then replaces the phone with a brand new one.
I have been using the new phone all day today, including with bluetooth. This one does not appear to have any issues so far. The wife seems to think the calls sound much clearer over bluetooth in the car than they did before. We'll see how it goes. I realize that it could all just be coincidence, but it does seem like there is a hardware issue with some of the 7+ phones.
I was working the New Year's weekend. I had several phone calls Sunday night into yesterday morning. The last call I received was about 5:30 A.M. At around 6 A.M. I got up to go round and my phone was dead. Weird as it was plugged into the charger. I figured it just locked up. Tried to power it up...nothing. Tried a hard reset...nothing. Dead. Fired-up iTunes and connected the phone....nothing. Luckily my wife was off from work so I was able to transfer calls to her phone. I ran to the AT&T store. The "tech" there couldn't get it on. Had to take it to Apple. The nearest Apple Store is in a Mall about 40 minutes away. I get to the store and there is a 3 hour wait. Awesome. Wander the mall for a bit and get a text about 2 hours into my wait that I've been moved up. I head back to the store and check in. I wait about 15 minutes to meet with the Genius. I explain all the issues I had with the phone and what happened in the morning. He runs his whole battery of diagnostics and concludes the thing is dead. He gives me the whole story about how he's never had one just die like that, etc, etc. He then replaces the phone with a brand new one.
I have been using the new phone all day today, including with bluetooth. This one does not appear to have any issues so far. The wife seems to think the calls sound much clearer over bluetooth in the car than they did before. We'll see how it goes. I realize that it could all just be coincidence, but it does seem like there is a hardware issue with some of the 7+ phones.
I wouldn't get too excited. It still might not work. I had a replacement phone and felt like it worked then failed.
Get this though, I finally took the dive and bought sim-free unlocked. Everything about it feels faster, bluetooth is flawless, signal is MUCH better than the ATT variety. I have no idea why, but it's truly flawless. Sucks I have to sell my old phone to get basic functionality working, but I'm pretty happy and say it's worth the trouble.
I just wanted to post an update to my original post. I was able to replace my original iPhone 7 Plus AT&T phone (A1784), with an unlocked one (A1661) and all the problems I had with bluetooth breaking up went away. Moreover, it appears my cell phone reception improved (slightly) in areas where I normally did not get reception. I cannot say that the problem was the chipset and not some other issue with my original phone, but I am finally happy with my purchase.
It probably is the chipset, as way too many people are having the same experience as you. So no way it's software.
I know. I'm..cautiously optimistic! Interestingly, I thought about going that route when I first upgraded to the 7+. We are on a family plan with AT&T Next. We also have the kids on the plan. It just seemed like to much of a hassle with all the different upgrade dates, etc. I probably should have gone that way in the first place. Fingers crossed.
Another reason to suspect the chipset causing the problems. *sigh*
Here's what I'm still dealing with, 103 days after my case was opened.
Here's what I'm still dealing with, 103 days after my case was opened.
ONLY reason I went ATT is because I didn't want to wait for unlocked. Definitely not going down that route anyway since I always pay up front for my phones. Really hoping they secretly gave you unlocked or somehow fixed the issue on most recently built phones.
[doublepost=1483503925][/doublepost]
Sigh, yeah EXACTLY like mine. But mine did it outside the car too with my bose headphones if I was walking outside.
Thanks. It's funny you say that. As I was using the phone today I was thinking that even iOS seemed to be running smoother on this phone. I thought it was my imagination. I never thought about it being an unlocked version. At any rate I have a long car ride coming up. I usually stream music on the ride so I'll see how it goes. Let's hope both of ours stay "rock solid".
Drove about 3 1/2 hours from the mountains today, not a single skip. Done that last week on the ATT version and eventually had to turn it off because it was aggravating on the amount of skipping (I think it skips more if the cell signal is bad). I'm pretty confident we are good.
And no you not your imagination, it really is smoother. A friend of mine also got unlocked, no issues and says the same thing, smoother/faster. BT audio feels cleaner (hard to explain what that means, feels like it's less compressed).
And no you not your imagination, it really is smoother. A friend of mine also got unlocked, no issues and says the same thing, smoother/faster. BT audio feels cleaner (hard to explain what that means, feels like it's less compressed).
I use my 7+ in my car to listen to music daily. I am on at&t and have yet to experience any skips or drops with BT. At home I have a sonos one, and there too I have no issues. At work I stream to a BT speaker and played Christmas music all of December and never experienced any issues with BT. I also have a pair of AirPods, and no issues there either. Not sure why this would be affecting some phones and not others.
Belated Merry Christmas and a Happy New Year!
I guess we are the lucky ones. Happy happy!
Aaaw, I never had the chance to get the AirPods. I left US on Nov 16. Will be going back on April. They're not yet selling the i7+ here and so with AirPods.
Belated Merry Christmas and Happy New Year to you as well Mike. I love my AirPods. Although they don't sound any better (at least to me) than the wired earpods, how they integrate with iOS is just awesome.
I don't want to downplay the issues others are having with their phones and BT skipping. I know all to well that certain problems can affect certain iPhones and not others. ALthough we may be lucky, I really feel for those having the BT problems. Hopefully apple can fix this with an update.