Again, i'm talking about a brand new Series 4 that i bought on launch day and was trading in for a different model. Makes sense that in that scenario they would want everything back. When i traded in my Series 3 for credit when i bought my original Series 4, they didn't ask for packagingThat is one bizarre Apple Store, and a hassle. When I traded my S1 Sport in, simply no issues at all. She even took off the original black sport band and gave it back to me. She just took back the watch case only. Just glad it worked out, some people throw away the box it came in.