That's me... I haven't been able to take my laptop to an Apple Store yet, I'm out of the country as well. The damage is to the left of the camera, although it is almost negligible compared to what others have been posting on this forum. I can certainly live with it, but I am quite disappointed for sure.
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MBP Retina Scratched Coating
- Thread starter armanijohnny
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That's me... I haven't been able to take my laptop to an Apple Store yet, I'm out of the country as well. The damage is to the left of the camera, although it is almost negligible compared to what others have been posting on this forum. I can certainly live with it, but I am quite disappointed for sure.
bushido
Suspended
weird, my warranty ran out 10 months ago and i still got my display replaced for free for the same issue. also the invoice says it would have cost "only" 307 to fix it. nowhere near 900
Have you tried calling apple's hotline?
It may be time to return my applecare warranty extension since I just bought it and have yet to activate it on my machine. And one of the biggest reasons why I bought it was due to this thread. Even though the risk might be minute, the outcome and repair costs appear to be devastating.
But if they classify it as an aesthetic problem/user mishandling, there must be something wrong!
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Personally: I've used my rMBP for 11 months, have never babied it and the aluminium on the right hand rest is pitted with many micro pits (due to the perspiration from my palms), have been fortunate not to suffer from this problem, but I would doubt that it's metallic deposits or transfers/thinning of any ionic compounds induced from the handrest's corrosion.
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I'm quite curious if the origin of the LCD panel (since glass and matrix are fused) has any relation with this. Although the fusing process is downstream from LCD matrix manufacturing, Apple may just have more than one factory doing fusing for the two LCD matrix brands (LG/Samsung) separately.
Anyone else in this thread suffering from this problem could care to comment what brand your panel is?
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Anything to do with EU laws?
bushido
Suspended
the lady on the hotline was totally useless so i took matter into my own habds and made an apple store appointment.
the genius talked to the manager and said "usually i would have to proof that the issue excisted from the beginning after 6 months since purchase but obviously i cant do that on this issue so they will make an exception" it also helped that i bought it at apple, otherwise i would have been screwed
Yes, I do.
Mine is a Late 2013 (bought Jan 2014) and I have taken very good care of it. Mostly just use the microfiber cloth, but I occasionally spray a little lens cleaner on the cloth if it really needs it.
I have this 'streaking' or whatever you would call it all along the top bezel band, and a bit of it along the sides.
I've got AppleCare on it, and plan to bring it in ASAP to see what they'll do about it. I sure as hell have not abused this machine in any way; quite the contrary.
Did you actually use lens cleaner? That stuff can be pretty harsh.
Only LCD cleaner or water should ever be used. I wouldn't even use 99% alcohol.
What I had been using is a lens / optical cleaner that is alcohol-free and clearly marked all over it that it is safe for delicate surfaces, LCDs, etc. And I use it very, very rarely -- I'd guess less than once a month, if that. But obviously whatever I did was the wrong thing. 😱
I doubt you did anything wrong. Based on these and other forums there does seem to be some kind of quality control issue that causes this.
Some have suggested that a small portion of the screens have their outer glass installed backwards, exposing the coating.
Who knows.
Mines is a Samsung. I never had this problem with the prior LG (it was replaced due to image retention)
This looks like moisture getting behind the layers. That will explain why it gets bigger as you wipe over it. I just left a local Bestbuy and the Macbooks that they have on display is beginning to exhibit the same problem. I notice it close to the rubber seal around the display. That is where my problem first started.
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This seems to be a common issue with 2013 MBP Retinas... I wonder when Apple will address this... Its unacceptable with a 1000$++ laptop wich is advetised for its sturdyness! It's also crazy to have to take care of a laptop LCD like it was an easter egg. I stull have a valid warranty so i'm waiting to see what apple tech says on monday.
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cjmillsnun
macrumors 68020
I don't think it's moisture unless the screen is porous and the dampened cloth I'm using is causing the water to seep through. It started in the middle left for me and just recently showed up around the webcam. I did notice that it only occurs when wiping with plain water. I haven't noticed it getting worse when wiping dry.
Update
Update on:
Got it back (1 week turnaround). They replaced the display under warranty; let's see how long it holds 🙂
Update on:
Got it back (1 week turnaround). They replaced the display under warranty; let's see how long it holds 🙂
iliasp
macrumors member
I am having the same issue on mine, 2,5 year old rMBP with an already replaced LCD (LG ghosting, got a Sammy 1,5 years ago) which i can't state how carefully i have cleaned (maybe twice in total) without any water
Apart from the points that the coating is getting off it is flawless and there is not a single scratch!
Being in Greece and without any official support (Apple Store) i will just cross my fingers and pay a visit the official retailer shop which also handles the service and i have changed my faulty LCD in the past!
Apart from the points that the coating is getting off it is flawless and there is not a single scratch!
Being in Greece and without any official support (Apple Store) i will just cross my fingers and pay a visit the official retailer shop which also handles the service and i have changed my faulty LCD in the past!
Hmm, you should definitely be able to get the screen replaced; I've first called with Apple (Belgium), they told me to go to one of their authorized service providers (since they don't have official Apple Stores here...) or go to one of the Apple Stores in The Netherlands.
One of the Switch ( http://switch.be ) stores here in Belgium took it in for repair without any problem and they replaced the screen.
Your best bet is: call Apple, tell them the problem, maybe point to this topic and the pictures if they don't know what you're describing, let them tell you what your way to go is.
Sure, but did you call Apple themselves yet? Don't let you lead by the say of one of the store employees about that it would be an 'aesthetic' problem. Phone support is most of the time more aware of 'known' issues with a certain model and can definitely help you before you're going to court 😀
I just received a refurb late 2013 15" rMBP (2.6, 1TB, 16gb, 750m) today and im probably not even gonna take it out of the box because I am so horrified by the photos and experiences in this thread. WOW.
This is either a catastrophic quality control situation or, the logical side of me tells me that perhaps you guys are wiping the screens too often/excessively and with cleaners not approved by apple.
but wow, im too scared to use a laptop now.
This is either a catastrophic quality control situation or, the logical side of me tells me that perhaps you guys are wiping the screens too often/excessively and with cleaners not approved by apple.
but wow, im too scared to use a laptop now.