I tried putting my upgrade order in through Apple (upgrading my 2nd line from non-iPhone to iPhone) and it was fine all the way to where it showed my phone choice, my existing voice plan, my data plan choice, the message choice, but then it said it could not ship my order and I would have to drive to the Albany store to get it.
On the AT&T site they said the line was eligible for the upgrade but right away put up a notice saying they could not do it online.
Well I made that trip for the first iPhone but I am not doing it again, it is 180-miles round trip to Apple store, and the novelty wore off already. I managed to talk AT&T into shipping me the upgrade on that line last year, but it took a few phone calls.
So now with this second line getting the same hassle on shipping an upgrade, I guess I will just keep my LG CU515 phone which I like well enough as a spare anyway. If AT&T does not want to pick up the $20 extra a month for data and text minimums on that line, meanwhile snagging me into a re-up to a 2-year contract for that line, so be it. Right now I could drop it and save ten bucks plus tax off my existing arrangement's bill. Very tempting thought!!
But I know better than to act when I am hot under the collar so I will wait and maybe get a white iPhone upgrade later on. I wanted black with orange, but maybe white with orange or green would be fun too.
Yeah, and driving the 180 miles to get the thing... fun, not. Damn! This is all about living in a zip code not served by AT&T... or by any other damn thing, apparently including water this morning. I think our village well pump to the reservoir died again.
WTF did one's address of residence EVER logically have to do with the use of a mobile device. Mobile = take it somewhere else to use it, doh!
The 2002 law they reference when I complain should be amended so your billing address zipcode or any zipcode where you use the phone can be used as your taxation address for the device, since that's all the damn 2002 law is about anyway, picking a place for telecom-related taxation on mobile devices. I should not have to drive 180 miles once a year to upgrade a goshdarned piece of plastic with an antenna in/on it just because my taxation address is not in their turf. The law even says it (the law) is not related to determining one's eligibility for a line.
Sheeeeeet I knew this would happen and that I would be annoyed, and yet I hoped somehow I would not run into this usual roadblock yet again. Oh well. I am too old to be this naive, really. But here I am, eternal optimist, disappointed again! I'll get over it. Have a wonderful pre-order day and good luck w/ your

upgrades!