Do I understand that right: Because of the sales goal you had, if I entered your shop and bought the "wrong" item, then that extra sale could make you _miss_ your sales goals? So it was better for you to hide and not sell to me what I want? Like if I bought a console, and I really don't want the extended warranty, your boss would tell you off, but if you hide and I buy that same console in another store, you are fine?
That's absolutely correct. And it wasn't so much a telling off I'd get, but a bollocking in front of other employees.
It's a god-awful company that I'll never, ever buy from again. And the illegality they practice regularly is shocking.