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Microsoft Office for Mac 2011 Updated for MacBook Pro Retina Display

rnspaight said:
I completely rebooted, no change. "Open In Low Resolution" still checked and grayed. I tried manually editing the plist file. No effect. (The file *is* setting the NSHighResolutionCapable key to true, BTW.)
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Right — the new .plist files are good after installing the update, but you have to get OS X to use the new one instead of reading the old one from cache. I had to touch the .app files in Terminal to get it to work. Logout/login and full reboot didn't work for me.

The update is probably working for some people if they haven't run an Office app for a while, and there is no cached .plist being used.
 
agenda893 said:
Duplicating the app and tossing the original worked for me. Thanks!
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Weirdly enough, it did for me, too! I didn't figure it would be any different from a reboot/manual plist edit, but apparently it was. Bizarre. Perhaps there an additional file that was getting cached.
 
I first thought the same as some of the posters here, the text and graphics looked the same despite the update. So I used OnyX to clean out the OS & app caches, rebooted OSX, and now the office apps started working in highDPI mode on the retina display.
 
pgiguere1 said:
No they're not. Microsoft screwed their update even when downloaded manually. And it shouldn't even have to be downloaded manually in the first place.
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I don't think MS "screwed" anything here — it appears to be an OS X caching issue.

I am very happy with MS for providing this update. (I'm looking at you, Adobe.)
 
sniderbr said:
Right — the new .plist files are good after installing the update, but you have to get OS X to use the new one instead of reading the old one from cache. I had to touch the .app files in Terminal to get it to work. Logout/login and full reboot didn't work for me.

The update is probably working for some people if they haven't run an Office app for a while, and there is no cached .plist being used.
Click to expand...

Yes, you're absolutely right. Thanks for the assist.
 

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Touching the apps worked for me.

If you don't know how do this here are the steps:

1. Open terminal window
2. Type "touch"
3. Open Finder and navigate to Microsoft Office.
4. Drag and drop an app (like Word) into the terminal window then hit enter.
5. Repeat until you have done Word, Excel, and Powerpoint.

edit: I have been told that you can just drag all three programs at once. Makes it a bit less tedious.
 
Last edited:
touch solution worked like a charm! thanks!

Just a note that you should go to /Applications/Microsoft Office 2011

and then type things like:

$ touch "Microsoft Word.app"

if you forget the quotes you'll get 2 errors from the touch program.
 
sniderbr said:
I don't think MS "screwed" anything here — it appears to be an OS X caching issue.
Click to expand...

They screwed by not forcing to rebuild this cache. Other Retina-enabled app developers apparently had no problem doing it.

If they had tested their update properly they would have at least noticed and came up with instructions to manually rebuild the plist cache, even if it was a problem with OS X, which it was not.
 
pgiguere1 said:
They screwed by not forcing to rebuild this cache. Other Retina-enabled app developers apparently had no problem doing it.

If they had tested their update properly they would have at least noticed and came up with instructions to manually rebuild the plist cache, even if it was a problem with OS X, which it was not.
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My theory is that Microsoft's update process changes files inside the .app package, but doesn't change the .app package itself (note that in the images above the timestamp hadn't changed) and so OS X didn't know it needed to reload the plists. Most other programs replace the whole .app package and so the plists get reloaded.
 
lcmazza said:
It is impressive that lots of Mac users here write bad things about Microsoft and then they can't even update the software by themselves, like... they click automatic and they think it's done. Then they complain it doesn't work.

IDIOTS

You're the problem.
Click to expand...

I downloaded the update installer from Microsoft's website manually, Ran the installer, verified the version was updated to 14.2.4, and its still blurry. No apparent change.
 
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