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Mojave 10.14.4 Mail and Gmail accounts

AZhappyjack

AZhappyjack

Suspended
Original poster
Jul 3, 2011
10,183
23,662
Happy Jack, AZ
I updated to Mojave 10.14.4 yesterday and all seemed good. This morning I woke up to most (5 of 7) Gmail accounts "offline" and prompting for login credentials "in Safari".

I went through the process of entering email addresses and passwords, and the accounts are still offline.
Whenever I try to take them online, I get prompted for the logins again, but they won't come back online.

Rebooted twice, but no go.

What did Apple screw up on Mail with this update?
 
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dwfaust said:
I updated to Mojave 10.14.4 yesterday and all seemed good. This morning I woke up to most (5 of 7) Gmail accounts "offline" and prompting for login credentials "in Safari".

I went through the process of entering email addresses and passwords, and the accounts are still offline.
Whenever I try to take them online, I get prompted for the logins again, but they won't come back online.

Rebooted twice, but no go.

What did Apple screw up on Mail with this update?
Click to expand...

I'm having the same issue. I go through the process to confirm the account through Safari and it just keeps asking for it.
 
Me too :(
[doublepost=1553612416][/doublepost]I've worked around it for now by deleting my Google Account from System Preferences->Internet Accounts and manually setting up the account in Mail.app. Had to use an app-specific password. Hoping Apple fix this soon as I doubt most people will manage to get it done manually in this way.
 
probably some side effect of the exchange bug fix in the update.
 
upandown said:
Is hotmail really still around? Honest question.
Click to expand...

LOL yeah, its now outlook but yeah its around..have had it for so many years so I still use it..I assume outlook is not an issue with this? Reading so many issues with this update Im kind of nervous to update my macbook pro 2018
 
lakerchick4life said:
LOL yeah, its now outlook but yeah its around..have had it for so many years so I still use it..I assume outlook is not an issue with this? Reading so many issues with this update Im kind of nervous to update my macbook pro 2018
Click to expand...
I typically wait a few days after a release but I wanted to try the news+. Learned my lesson.
 
stuuke said:
I typically wait a few days after a release but I wanted to try the news+. Learned my lesson.
Click to expand...

yeah what I worry about is any kind of bricking..someone posted on the other thread that their iMac Pro's bricked..I have a laptop, Im so super careful with it I obviously dont want that to happen to mine. I know with any kind of update there are always a few people who experience issues its always like that but this time it seems to be more widespread
 
lakerchick4life said:
yeah what I worry about is any kind of bricking..someone posted on the other thread that their iMac Pro's bricked..I have a laptop, Im so super careful with it I obviously dont want that to happen to mine. I know with any kind of update there are always a few people who experience issues its always like that but this time it seems to be more widespread
Click to expand...
The weird thing is that I updated the OS last night and received emails this morning. Then things went to ****.
 
maverick808 said:
Me too :(
[doublepost=1553612416][/doublepost]I've worked around it for now by deleting my Google Account from System Preferences->Internet Accounts and manually setting up the account in Mail.app. Had to use an app-specific password. Hoping Apple fix this soon as I doubt most people will manage to get it done manually in this way.
Click to expand...

Ugh, same thing over here with my 3 Gmail accounts. Although this workaround isn't working for me. In the Accounts tab of Mail's Preferences there's a thing that says "Status" and I'm stuck at "Status: Checking" after successfully authenticating.
[doublepost=1553626668][/doublepost]
Jona said:
Ugh, same thing over here with my 3 Gmail accounts. Although this workaround isn't working for me. In the Accounts tab of Mail's Preferences there's a thing that says "Status" and I'm stuck at "Status: Checking" after successfully authenticating.
Click to expand...
 

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Not helping you guys, but I just checked it at my MacBook and both Mail & Calender are working with my GMail Account. In Mail under preferences / Accounts the Status says "online".
So, there seems to be an issue, but it's not affecting everyone.
 
Cehape said:
Not helping you guys, but I just checked it at my MacBook and both Mail & Calender are working with my GMail Account. In Mail under preferences / Accounts the Status says "online".
So, there seems to be an issue, but it's not affecting everyone.
Click to expand...

There's a post on the Apple forum about the tokens expiring which causes it to stop at different times for different people. Mine working fine first thing this morning.
 
I had this problem to begin with and was forced to authenticate my gmail account again. This did not solve the problem but now after 1 - 2 hours everything is back to normal. Temporary problem at Google Gmail?
 
Here's what we know:
  • the 10.14.4 update forces a re-authentication of google email accounts
  • this re-authentication uses a new authentication process that's triggered in Mail.app
  • Mail.app opens a modal dialog, then opens a new Safari window, you authenticate, and then the Safari window closes and the modal dialog closes
  • for some google email accounts it works fine, for others it does not.
 
dborod said:
Here's what we know:
  • the 10.14.4 update forces a re-authentication of google email accounts
  • this re-authentication uses a new authentication process that's triggered in Mail.app
  • Mail.app opens a modal dialog, then opens a new Safari window, you authenticate, and then the Safari window closes and the modal dialog closes
  • for some google email accounts it works fine, for others it does not.
Click to expand...
it worked fine for all my Google accounts EXCEPT my school email (which is gmail), which uses my school site to log in
 
kevo0822 said:
it worked fine for all my Google accounts EXCEPT my school email (which is gmail), which uses my school site to log in
Click to expand...

I have four G-Suite accounts (including a school account that uses Shibboleth) and one regular Gmail account. All of them worked fine for me except one of the G-Suite accounts.
 
Yep I am having issue also. Cannot log into my Gmail accounts. Keep receiving a loop to authenticate. I authenticate and then it loops again asking me all over. Unbelievable. Terrible, cannot send or receive work emails now from MacBook.

Will try the workaround which was suggested earlier.
 
same issue here.

Although Apple Mail said I need to authenticate/sign-in and it seems to have fixed it
 
Last edited:
The IMAP workaround appears to work for the time being until Apple/Google release a fix for G Suite email accounts in 10.14.4.
 
Setup your account as other
We were able to delete the account and them re-add it as an IMAP account as follows**.

User name: full email address

Incoming server: imap.gmail.com

Outgoing server: smtp.gmail.com
 
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