iPhone X Need to press lock button twice for iPhone to wake

Discussion in 'iPhone' started by PCFan, Feb 12, 2018.

  1. PCFan macrumors member

    Joined:
    Dec 16, 2008
    #1
    Hi guys, just got an iPhone X about 3 weeks ago. I've been noticing that a couple times a day when I press the lock/wake button once to wake the phone up, it won't respond. When I press it a second time, I get the Apple Pay prompt. This is really annoying. Is anybody else experiencing this? On iOS 11.2.5.

    I thought it might be a hardware issue at first but the phone clearly recognizes the click since it prompts for the 2-click Apple Pay. Also once it's awake, I can press the button 50 times and it'll respond perfectly each time. Because of this issue, I turned off the 2-click Apple Pay feature and have been tapping my screen to wake, but it's still annoying!
     
  2. ZEEN0j macrumors 65816

    ZEEN0j

    Joined:
    Sep 29, 2014
    #2
    I know there a slight delay when waking the screen using the side button on the x as it waits for a second click. This is not what you are experiencing? It doesn’t respond at all on the first click? Have you tried rebooting? Or reset all settings. Last resort before going to Apple is restoring the phone.
     
  3. PCFan thread starter macrumors member

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    Dec 16, 2008
    #3
    It doesn't respond at all on the first click. I tried rebooting, even a hard-reboot. Haven't reset all settings or restored yet. This only happens a couple times a day. Most of the time it responds the first time.
     
  4. BugeyeSTI macrumors 68000

    BugeyeSTI

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  5. PCFan thread starter macrumors member

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    Dec 16, 2008
    #5
    Tap to wake works fine but I'm just wondering if this is a common issue or if it could be hardware related.
     
  6. adamhenry macrumors 68000

    adamhenry

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    Jan 1, 2015
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    On the Beach
    #6
    I use raise or tap usually but I just tried the button twice and it worked on the first press both times?
     
  7. PCFan thread starter macrumors member

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    Dec 16, 2008
    #7
    Like I said, it's really something that only happens sometimes. I guess the question is more for those who do use the sleep/wake button to wake their iPhones.
     
  8. ZEEN0j macrumors 65816

    ZEEN0j

    Joined:
    Sep 29, 2014
    #8
    Sound like a hardware issue. Maybe dirt/lint inside.
     
  9. Newtons Apple Suspended

    Newtons Apple

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    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #9
    Others have reported difficulty in getting the phone to wake using the side button.
     
  10. PCFan thread starter macrumors member

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    Dec 16, 2008
    #10
    I find that hard to believe because it’s basically brand new and been in the Apple silicone case ever since I bought it. And it’s not like it doesn’t recognize the first click, because when I click it a second time, Apple Pay comes up
     
  11. jav6454 macrumors P6

    jav6454

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  12. PCFan thread starter macrumors member

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    Dec 16, 2008
    #12
    Yes, other than that it seems to be working perfectly. Once I unlock the phone I can use the button a million times and it'll work perfectly each time.
     
  13. jav6454 macrumors P6

    jav6454

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    1 Geostationary Tower Plaza
    #13
    I'd say go to Apple. Perhaps they'll diagnose an issue and replace it.
     
  14. Newtons Apple Suspended

    Newtons Apple

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    Mar 12, 2014
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    Jacksonville, Florida
    #14
    I agree with other, take it to Apple and get it replaced. If you can demonstrate this, they should replace or repair.
     
  15. PCFan thread starter macrumors member

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    Dec 16, 2008
    #15
    So you think it's a hardware issue? Even though the button seems to be working perfectly when I test it otherwise?
     
  16. Protozo macrumors member

    Joined:
    Dec 25, 2017
    #16
    Software, i have change my phone 5 times, and the 5 phones have the same issue.
    Report the issue in the feedback app beta software...
     
  17. Newtons Apple Suspended

    Newtons Apple

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    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #17
    It is likely a software glitch as you say two presses get you right into Apple Pay. Was just thinking maybe let Apple take a look but according to the post above this one, he has tried multiple X units and all did the same.

    I can lay my X down and every time I push the side button once, it wakes up. I usually only use the side button to shut the screen off as I have raise to wake activated. Might want to wait till the next update. In the mean time just touching the screen works well, too!
     
  18. PCFan thread starter macrumors member

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    Dec 16, 2008
    #18
    That's what I was thinking. It really only happens if I lay the phone down while it's asleep, and leave it there for a couple minutes, and then try to wake it with the button.
     
  19. Newtons Apple Suspended

    Newtons Apple

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    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #19
    Ah, I will try that now. Sorry, even after over 5 minutes my X comes to life with one push of the button. I am on 11.2.5
     
  20. PCFan thread starter macrumors member

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    Dec 16, 2008
    #20
    Ok well then hopefully it's a bug that gets solved. I'm not running a beta though I'm on 11.2.5. You're saying you got your phone replaced 5 times by Apple for this issue?
     
  21. Protozo macrumors member

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    Dec 25, 2017
    #21
    Not for this issue, I have replace the phone because the earpeace speaker crackling...
    I have reported this issue several times in the feedback beta app, and the result is that Apple do nothing
     
  22. PCFan thread starter macrumors member

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    Dec 16, 2008
    #22
    My only concern with replacement is getting a refurbished device. Just got this phone 3 weeks ago for 1529$ + tax. Not down to get a refurbished device as a result
     
  23. Jpich macrumors newbie

    Jpich

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    Apr 9, 2018
    #23
    I have the same exact issue as you. Deff not a software issue. 100% hardware defect. Gonna go to Apple to get a replacement phone soon and hopefully they don’t give me a hard time because I’ll give them a piece of my mind
     
  24. davidmartindale macrumors regular

    davidmartindale

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    Jan 28, 2011
    Location:
    PNW, USA
    #24
    It could be doing "raise to wake" or "tap to wake" and it is in the process of turning on the screen when you press the side button causing the screen to then go off again
     
  25. Jpich macrumors newbie

    Jpich

    Joined:
    Apr 9, 2018
    #25
    No, that’s not the reason.
     

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