I emailed Apple to get a refund of my $9.99 for NetShare and ended up with no only a refund but a song credit for the iTunes Music Store. The refund was expected... the song credit wasn't. Read how it happened.
#### Original Message To Apple ####
I purchased NetShare from the App store in good faith,
since Apple had approved this software to be sold in the App store,
and only allows certified applications from registered developers.
Come to find out Apple has been removing this item from the store
with no explanation. If this software is removed from the store, I
cannot get updates, thus this software isn't worth anything to me.
I request a full refund of this software, $9.99. In the future,
Apple should take more care in approving the software it allows to
be sold and avoid what happened here.
Bryan
#### Apple Response ####
Hello Bryan,
I understand that you would like a refund for the application
purchase of "NetShare". Please accept my sincere apologies for any
frustration caused. I appreciate your patience. My name is Amanda,
and I am more then happy to help.
I have reversed the charge for this purchase. Please note that all
iTunes Store sales are final, so this is an exception that I cannot
promise will be granted again.
In three to five business days, a credit of $9.99, should be posted
to the credit card that appears on the receipt for that purchase.
Thank you for choosing the iTunes Store. It has been a pleasure
assisting you. If you have any further questions, please don't
hesitate to reply to this email. Hope you have a great day.
Amanda
iTunes customer support
#### My E-mail to my father, but accidently forwarded it to Apple ####
#### He had issues with store credits, so I wanted to tell him about the NetShare problem ####
I had my own bone to pick with Apple about a purchase.... read below
and see my original email at bottom
Bryan
"Life is what happens to you while you're busy making other plans" -- John Lennon <- My Signature
#### LOL. Apple gets the message above meant for my father ####
Hello Bryan,
Amanda here again, and I understand that you also had an issue with a song from "John Lennon". Again, I apologize for any inconvenience this may have caused.
I was unable to locate any purchase of "John Lennon", on your iTunes account.
I have issued a song credit to your iTunes Store account. You can use this to buy the individual song of your choice from the iTunes Store.
When you next sign in with this account, the song credit will appear by your account name (in the upper-right section of the iTunes Store). The next individual song you buy from the iTunes Store will use this song credit instead of your primary form of payment. Please note that song credits cannot be used for purchasing songs that are listed as "Album Only."
If you don't see your credit, refresh your account information by signing out and back in to the iTunes Store. You can find both "Sign Out" and "Sign In" within the pull-down "Store" menu. If you don't see this menu, you should need only download the latest version of iTunes from our website for free:
http://www.apple.com/itunes/download/
Thank you for choosing the iTunes Store. It has been a pleasure assisting you. If you have any further questions, please don't hesitate to reply to this email. Hope you have a great day.
Amanda
iTunes customer support
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Amanda read my signature in my email and thought I had trouble downloading a John Lennon song... I don't know how that happened, but I'll take it. Note to self.... check to see who the email forward is actually going to...
Bryan