Apple launched a new ad campaign overnight. I caught one of the new TV commercials on "24." Maybe the producers will watch the commercials and go back to using Macs, as the show did during season one--or in "24" parlance, Day One. (I'm kidding. Mostly.)
Colleague Michael Gartenberg praises the new Apple ads, and he's right to. The appeal is the metaphor: People, one person a Mac and another a PC (presumably running Windows). Through their exchange, the two characters communicate the important presumed PC and Mac differences (crashes, viruses) and similarities (networking, Microsoft Office) in straightforward fashion. There is no complicated computer jargon, and the ads use the experiential to make concepts clear and meaningful. The approach is brilliant.
My favorite ad is "Network." In this TV spot, a third person, a woman, joins the Mac and PC characters. She's supposed to be the newest digital camera from Japan, and, guess what, the Mac speaks her language. They banter on in Japanese while the PC looks on perplexed and says, "Bonjorno. Hello."
No doubt, big husky Microsoft must tire of listening to the barking of that scrappy dog Apple. After all, there's a huge marketshare gulf between Windows PCs and Macs. And Microsoft does develop one very important Mac product, Office. But there's some bite to that bark, too. In looking over JupiterResearch household surveys, Mac OS does appear to be eking upward. Caveat--and it's a big one: Any possible gains are still fairly small and well within margin of error. But some trends are other evidence, such as the number of multi-computer households with Mac OS compared to Windows XP. I presume that Macs are snatching up second or third computer purchases that might otherwise have gone to Windows. High proportion of Mac OS households with notebooks compared to Windows counterparts is another fascinating snippet.
Apple has setup the "Get a Mac" Website with information for would-be switchers and the six TV commercials. Microsoft could learn a whole lot about Apple's marketing approach, particularly for the eventual release of Windows Vista. Other high-tech vendors should take notes, too. Communicating products' value is not easy--otherwise why would high-tech companies spend millions hiring advertising agencies? Apple has taken one of the most recognizable metaphors--interaction between two people--and communicated something very big in a small way. The approach is compelling, to say the least.