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New MacBook Pros (Late 2008) Now Shipping With More Defects Than Ever Before!
- Thread starter mawsoccer
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Fair play
It really annoys me.
These new machines still dont really catch my eye.
So many people i know who have had one with all the same problems
Aka crap out of the box, scratches, loose batteries
Rev b will be interesting, i might wait till then or just buy the older model.
It really annoys me.
These new machines still dont really catch my eye.
So many people i know who have had one with all the same problems
Aka crap out of the box, scratches, loose batteries
Rev b will be interesting, i might wait till then or just buy the older model.
Man this thread pisses me off a bit, OK so a few people have bad experiences but get over it. When I got mine it was near perfect. I had to replace the battery, but it came 1 day after I got off the phone to apple to complain about it. I'd say that was pretty good service. My friend recently bought a Sony Vaio. He had to send it back right out the box because the cd drive didn't work, the replacement didn't come for another 3 and a half weeks, it arrived and after two days it was broken. The replacement for that arrived another 3 and half weeks later. At least when there is a problem with an apple computer they try to sort it out as fast as possible.
These laptops are a completely new product, you should know that there are probably going to be some problems [take vista as your prime example], but remember you are a consumer buying a product. Nobody took you to the shop and forced you to hand over your money. You have the choice whether to buy or whether to sit back a bit and wait til they iron out the creases. This isn't the first mac to have a few problems out the box. But the difference between Apple and other companies is that they will try and fix the problem rather just ignore it and keep rolling out the crap. And if you don't choose an apple machine then what do you choose? I'm sure bill and vista would love to have you.
These laptops are a completely new product, you should know that there are probably going to be some problems [take vista as your prime example], but remember you are a consumer buying a product. Nobody took you to the shop and forced you to hand over your money. You have the choice whether to buy or whether to sit back a bit and wait til they iron out the creases. This isn't the first mac to have a few problems out the box. But the difference between Apple and other companies is that they will try and fix the problem rather just ignore it and keep rolling out the crap. And if you don't choose an apple machine then what do you choose? I'm sure bill and vista would love to have you.
Alright i take it back, I've just found two dead pixels and the new battery is just as bad as the old one... I'm gonna be calling apple tomorrow 
Alright i take it back, I've just found two dead pixels and the new battery is just as bad as the old one... I'm gonna be calling apple tomorrow
I'm willing to let the loose battery cover slide (no pun intended) if they can get me one that doesnt come out of the box with scratches or dents.
I have a feeling there will be some kind of recall or something eventually. I'm kinda pissed that they aren't responsible enough to call one yet though.
Pretty ridiculous!
not sure if its just me...but i think my speakers on my MBP are defected. The ones on the right are much louder than the left. And I tired to look into the Sys Preferences and tried to toggle to the maximum left vs right...
The left speakers def. sound muffled and missing some power when compared to the right ones?
Is it time to return it?
The left speakers def. sound muffled and missing some power when compared to the right ones?
Is it time to return it?
Okay... so after a long chat with a very nice Apple guy in some kind of repair department, I found out that my previous 2 replacements (new machines mind you) were done through the sales department, meaning they shipped directly to me from China (probably with no quality control in between).
This guy set me up with a replacement (new machine) through the repair department, so it will ship to them from China and then they will check it (this guys made extra notes about scratches and dents not being acceptable, i don't know what he said if anything about the loose battery cover) before shipping it to me.
To get through the phone system, I went to repair (option 3), said MacBook Pro, said no to the school prompt, then when I got a guy, he eventually transfered me to a product specialist (SO YALL WITH PROBLEMS ASK TO BE TRANSFERED THERE). Mention your experiences on this thread, how some people have problems while others don't (if you are looking for a perfect machine).
Hopefully I will get the right one this time so I can finally put my invisible shield on and enjoy it.
Good luck to you all, keep posting and I will keep following this thread for a while.
This guy set me up with a replacement (new machine) through the repair department, so it will ship to them from China and then they will check it (this guys made extra notes about scratches and dents not being acceptable, i don't know what he said if anything about the loose battery cover) before shipping it to me.
To get through the phone system, I went to repair (option 3), said MacBook Pro, said no to the school prompt, then when I got a guy, he eventually transfered me to a product specialist (SO YALL WITH PROBLEMS ASK TO BE TRANSFERED THERE). Mention your experiences on this thread, how some people have problems while others don't (if you are looking for a perfect machine).
Hopefully I will get the right one this time so I can finally put my invisible shield on and enjoy it.
Good luck to you all, keep posting and I will keep following this thread for a while.
I use a ton of different Black Friday forums, $200 PC's will rarely have a defect and these forums get hits similar to MacRumors. eMachines has better QC than Apple, even on new products (with polls here showing 30% of users have flaws on their new MB's). Do you believe it is acceptable for a company that charges 1000+ for a computer to let this slide, something that is so obvious that shows up in 30% of the machines?
Can you keep an apple in perfect shape forever in your fridge? This is what is happening to Apple now. They are selling machines more than they ever dreamed of so the consumers have to pay for that which really sucks
What sucks more is when some of the guys in these forums start arguing and make fun of other memebers just because they are seeking a perfect machine for the $$$ they paid.
What sucks more is when some of the guys in these forums start arguing and make fun of other memebers just because they are seeking a perfect machine for the $$$ they paid.
I had to return my first 2.53 MBP because it had a dead pixel right in the middle. The Apple manager gave me the "it's within specs" speech but said she'd let me exchange it once (basically telling me I get one chance that the next one is better) because I use Aperture heavily. I checked the next one out for 30 minutes in the store before I took her home. The only problem, which appeared a few days later, is the ticking fan sound which has since subsided. I have no crooked keys, loose battery cover, dents, or sleep problems. Luckily I got the 9C84 LCD as well. My fiance's new 2.4 MB OTOH is perfect and has the 9C8C LCD. I would definitely keep trying until you get a perfect one.
Well my replacement is supposed to be shipped today, i shall be calling apple to confirm but as it's not showing in my account at all i won't hold my breath.
Yes, because a forum like this is a great way to tell how much defects are in the machines. 30% is a number you're picking out of thin air, don't mislead people.
As for the PC's, You send the same PC to the users who use this forum. They will find defects just as easy, most likely more.
I have the 9c85 and it perfect, I don't think it matters which screen you get. You find some posts saying the 84 is better, some saying the 85 is better. I'm guessing the difference between them is minimal and it just depends on the quality of the actual panel you get.
Guys
i just got a new MBP and the everything seems fine except for one thing. The black on the 3 of the keys of the keyboard have come off. It's just a chip at the corners of 3 of the keys.
Should i bring it to the store to change it? It's an eye sore but i can live with it but what i am more worried about is that with use, the black would start to peel since they already have a little paint chip at the corner already.
What do you guys think?
i just got a new MBP and the everything seems fine except for one thing. The black on the 3 of the keys of the keyboard have come off. It's just a chip at the corners of 3 of the keys.
Should i bring it to the store to change it? It's an eye sore but i can live with it but what i am more worried about is that with use, the black would start to peel since they already have a little paint chip at the corner already.
What do you guys think?
Well I am finding this thread rather incredible, and some of the replies hypocritical.
As far as I am concerned, the Apple products are premium products, since Apple afterall don't know how to make a $500 laptop which isn't crap. Now to use the car analogy, these Macbook Pro's are the quivalent of a Ferrari or Porsche sports car. Sleek, well designed, top end product with a top end price tag. When I spend a premium amount of money on a product, I expect a "premium quality product". What do I mean by this? Well one which works exactly as advertised, and that is free from defects, since this product is new afterall...
Now I am quite tired of Apple products launching with an increasing number of defects. Apple want us to pay a premium for these devices, in my opinion they need to start shipping premium products, as advertised. I can say I have never encountered any of these kinds of issues through work, friends or family with a Dell, HP, Compaq, Acer etc... so why is it so hard for Apple to sort themselves out with a decent QC system.
As far as I am concerned, the iPhone is the worst thing to happen to Apple with regards to seemingly straining the workforce. It feels that so much time and effort has gone into Steves' pet project that the desktop and laptop portions to Apples business have become rather neglected, and these effects are knocking onto the software side of things. If the trackpad, screen issues etc can all be fixed with a software update, how were these products released in the first place with an issue which is so easily reproducable and "fixable"?
Sort yourself out Apple.
As far as I am concerned, the Apple products are premium products, since Apple afterall don't know how to make a $500 laptop which isn't crap. Now to use the car analogy, these Macbook Pro's are the quivalent of a Ferrari or Porsche sports car. Sleek, well designed, top end product with a top end price tag. When I spend a premium amount of money on a product, I expect a "premium quality product". What do I mean by this? Well one which works exactly as advertised, and that is free from defects, since this product is new afterall...
Now I am quite tired of Apple products launching with an increasing number of defects. Apple want us to pay a premium for these devices, in my opinion they need to start shipping premium products, as advertised. I can say I have never encountered any of these kinds of issues through work, friends or family with a Dell, HP, Compaq, Acer etc... so why is it so hard for Apple to sort themselves out with a decent QC system.
As far as I am concerned, the iPhone is the worst thing to happen to Apple with regards to seemingly straining the workforce. It feels that so much time and effort has gone into Steves' pet project that the desktop and laptop portions to Apples business have become rather neglected, and these effects are knocking onto the software side of things. If the trackpad, screen issues etc can all be fixed with a software update, how were these products released in the first place with an issue which is so easily reproducable and "fixable"?
Sort yourself out Apple.
I have to agree completely, these are advertised as Premium products and they are sometimes twice the amount of computers by other makers with similar internal specifications. We pay a very high overhead for the same components to buy what is basically a Ferrari type product, very nice design and Apple engineering however these latest releases have some serious issues that border on design flaws. I personally own a MacBook Pro 17" and I was thinking perhaps I would upgrade when the new MacBook Pro's were released but after seeing them I decided to just upgrade my 17 with a 802.11n card and a larger hard disk.
I think next year for the first time in 5 years I might actually end up buying a Windows based Laptop unless Apple can give me something attractive as an alternative.
My guess is that after the flawless machine arrives, hopefully with no dead pixels or other more significant issues, and you finally decide to put on the shield on, one of two things will happen:
a. you will have a serious hardware problem down the line needing a replacement and will need a new shield,
or
b. you will drop it on the floor accidentally and severely damage the entire machine.
Really I hope neither happens. And I do understand that for your money you want quality. You shouldn't have to accept scratches or dents on a brand new piece of beautiful engineering, but it is a rev. A in the this new manufacturing process, these things happen, and through these things companies figure out what went wrong and how to fix it. Should you demand a replacement, yes.
But should you start threads with outlandish titles and go flaming on when you are probably overreacting just a little bit over a laptop, a THING that you bought, which involves neither you health, family, the economy, or a number of other things that maybe some perspective would tell you to relax a bit over? My guess is no.
a. you will have a serious hardware problem down the line needing a replacement and will need a new shield,
or
b. you will drop it on the floor accidentally and severely damage the entire machine.
Really I hope neither happens. And I do understand that for your money you want quality. You shouldn't have to accept scratches or dents on a brand new piece of beautiful engineering, but it is a rev. A in the this new manufacturing process, these things happen, and through these things companies figure out what went wrong and how to fix it. Should you demand a replacement, yes.
But should you start threads with outlandish titles and go flaming on when you are probably overreacting just a little bit over a laptop, a THING that you bought, which involves neither you health, family, the economy, or a number of other things that maybe some perspective would tell you to relax a bit over? My guess is no.
...but are you buying a premium product? are you actually paying that much more to guarantee a fault free product that you seem to think apple are giving? There are only few laptops on the market that have the same spec that are significantly cheaper, now the quality of those laptops is far below that of the new MBP when you're talking looks, form, build quality and we haven't even brought OS X into it.
Comparing it to a Ferrari is a tad ridiculous as they cost £400 000. Apple are giving you an extremely high quality product that no other company in the world can currently make for a tiny bit more than some, not all products of similar spec. Now the quality control could be better, as could everything but this forum is by no means a representation of the MBP quality control, just those that have got bad ones with the odd regular saying what there's is like.
Go back throughout Apples history and they have always had QC problem's like every other company. They work at the cutting edge in manufacturing techniques to give you the products you love, they potentially take more risks, just like the new unibody design to stay at the front.
If you are having that much problems, kick up a fuss. Don't just whine on a forum, ask to speak to managers, get them to check it. You will most likely get something thrown in as well.
Comparing it to a Ferrari is a tad ridiculous as they cost £400 000. Apple are giving you an extremely high quality product that no other company in the world can currently make for a tiny bit more than some, not all products of similar spec. Now the quality control could be better, as could everything but this forum is by no means a representation of the MBP quality control, just those that have got bad ones with the odd regular saying what there's is like.
Go back throughout Apples history and they have always had QC problem's like every other company. They work at the cutting edge in manufacturing techniques to give you the products you love, they potentially take more risks, just like the new unibody design to stay at the front.
If you are having that much problems, kick up a fuss. Don't just whine on a forum, ask to speak to managers, get them to check it. You will most likely get something thrown in as well.
Sorry - I believe your argument is mathematically illogical. If I buy a gallon of mil from a manufacturer and it tests positive for melamine, and then I but another gallong of milk and it too tests positive for melamine, and I buy yet another gallon of milk and it too tests positive for melamine....
...well...I'd say you got a real manufacturing problem there.
Given Apple scale of production of this machine, getting three dogs in a row does not augur well for Steve and company.
You're right, I didn't get my numbers from this polls which clearly stated a decent percent of MB users got defects [/sarcasm] How about doing some searching yourself before accusing another user of not?
https://forums.macrumors.com/threads/593773/
Again it's a number you're picking out of thin air. Think about it....just a little.
I bet your friend's Sony didn't cost $2,500, did it? And if it did, guess what - Sony will take it back. Also, I think you are a embellishing. I bought a Sony notebook in 2003 that came with a defective hard drive and Sony turned that computer around for me in 3 days - start to finish. I never had another issue with it.
The problem with the people defending Apple is that you are failing to see the issue - THIS IS A PREMIUM PRODUCT. Any $2,500 notebook should come out of the box FLAWLESS. That's right, no case damage, no LCD issues, no operating problems are acceptable - PERIOD. If my Mercedes had the same quality as my Toyota 4Runner, then I wouldn't buy another Mercedes.
If you are so in love with Apple that you are willing to let them take your money, then good on you. I'm sending my new $2,500 defective notebook back to them. They can keep it. I'll buy a new Sony and get two new monitors with my $2,500. I will never again buy an Apple product.
You don't ask for much do you.
It isn't a premium product, you don't pay that much more and the money you do pay you get a package that includes OSX. That in itself imo makes up for the extra money spent and we haven't even started on build quality. If you're like me and get student discount you paying next to nothing extra.
Have fun with your Sony, they're good machines. Make sure you inspect it like your MBP.....What monitors are you buying btw?
I'd like to see one iota of proof that the number of defects on shipping products is increasing other than opinions on these sorts of forums.
This happens every release. People scream how bad the quality is. Then it calms downs and starts all over again with the next release.
All the customer satisfaction surveys I ever see seem to indicate Apple customer satisfaction is the same or better. If the products were getting worse you would think the satisfaction would go down.
Add me to the list of the dissatisfied , went in to buy a MBP today , paid my money , opened up the machine and there was a scratch because a piece of metal had become stuck under the plastic wrapping so the girl got another machine which had a dent across the Apple logo .
The girl got another machine which wouldn't turn on , I got a refund .
I realize it's a REV A but still..... there does seem to be more than the usual complaining about the QC on these new notebooks than previous versions , maybe I'm just seeing more complaints now but I don't think it's an illusion.
I'm not bashing Apple here , I just hoped for more and really love the feel /looks of the machine and surprisingly I am a fan of the glossy ( or glassy , whatever) screen , it was pin sharp , balanced nicely ( for out the box) and most importantly ( and a deal breaker) the reflections , are not that bad at all !!.
I was shocked how much I actually like the screen and the machine as a whole ,....shame I couldn't bring one home.
please don't go too big Apple( I know , its all about the $$$) , something gets lost when a company get too big
The girl got another machine which wouldn't turn on , I got a refund .
I realize it's a REV A but still..... there does seem to be more than the usual complaining about the QC on these new notebooks than previous versions , maybe I'm just seeing more complaints now but I don't think it's an illusion.
I'm not bashing Apple here , I just hoped for more and really love the feel /looks of the machine and surprisingly I am a fan of the glossy ( or glassy , whatever) screen , it was pin sharp , balanced nicely ( for out the box) and most importantly ( and a deal breaker) the reflections , are not that bad at all !!.
I was shocked how much I actually like the screen and the machine as a whole ,....shame I couldn't bring one home.
please don't go too big Apple( I know , its all about the $$$) , something gets lost when a company get too big