From the Bloomberg article:
Apple said on Tuesday it doesn’t use facial recognition in its stores.
He’s also saying they got his name from an ID that didn’t have a photo. There are pieces to the process that haven’t been made clear.
And he doesn’t say they identify everyone. I fully expect that they have a security system installed— running recognition on that after a theft is legit. I’d actually rather it be Apple running that than some government agency running it through an Amazon service.
It looks to me like he’s going for the deepest pockets first.
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I disagree on both points. I don’t see Apples fault— they were robbed. I also think the kid is right to be pissed if he was misidentified and is an innocent person having their life disrupted this way.
The Police should be the intermediary here. It doesn’t sound like Apple ran any facial recognition software, and even if they did the police should be taking those results on faith. It doesn’t sound like they did— it sounds like they tracked his name, not his picture.
Mistakes happen. That doesn’t always mean someone is flawed.